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5800-A9K25G-0P00 TV firmware request for stuck logo and boot failure

User question

Firmware need please help me

Artificial Intelligence Response

Direct answer to the question

I can help you find the correct firmware, but I need more information first. Flashing the wrong firmware can permanently damage the device or cause problems such as no display, inverted image, wrong colors, non-working remote control, or boot failure.

If your board number is 5800-A9K25G-0P00, this looks more like a TV Android mainboard / OEM TV board, commonly associated with Skyworth/Coocaa-type platforms, not a generic firmware item. The firmware must match the TV model, panel type, board version, and sometimes region.

Please send:

  1. TV brand and full model number from the rear label.
  2. Mainboard number exactly as printed on the PCB, for example: 5800-A9K25G-0P00.
  3. Panel number from the LCD panel sticker inside the TV.
  4. Problem/symptom, for example:
    • Stuck on logo
    • Boot loop
    • No standby light
    • Backlight on but no picture
    • Sound but no image
    • Firmware update failed
  5. A photo of:
    • TV rear label
    • Mainboard sticker/printing
    • Panel sticker

Without these details, I cannot safely identify the firmware.


Detailed problem analysis

Firmware for TV mainboards is not universal. Even if two TVs use the same board number, they may use different LCD panels, different remote-control codes, different Wi-Fi modules, different tuner types, or different regional software.

For a TV mainboard like 5800-A9K25G-0P00, the firmware must match several hardware parameters:

Required information Why it matters
TV brand/model Determines boot logo, remote codes, tuner configuration, region settings
Mainboard number Identifies the hardware platform
Panel number Determines LVDS/V-by-One mapping, resolution, timing, color format
Screen size/resolution Wrong firmware can give distorted or no image
Flash memory type Determines whether USB update or programmer flashing is needed
Fault symptom Helps decide whether it is firmware corruption or hardware failure

A common mistake is flashing firmware only because the TV is stuck on the logo. However, a stuck-logo fault may be caused by:

  • Corrupted firmware
  • Failing eMMC/NAND memory
  • Bad power supply rails
  • Faulty DDR/RAM
  • Shorted Wi-Fi module
  • Damaged main processor
  • Failed previous update

So before flashing, it is useful to confirm that the hardware is healthy.


Important correction

One of the previous sample answers interpreted A9K-25G as a Cisco ASR 9000 line card. That is probably not correct if your code is actually 5800-A9K25G-0P00. The 5800-... style is more typical of TV mainboards, especially OEM boards used in smart TVs.

If your device is actually Cisco networking equipment, then firmware must come from Cisco officially and requires licensing/support entitlement. But if this is a TV mainboard, the Cisco information does not apply.


Practical guidelines

1. If the TV still turns on and shows logo

You may be able to update using USB recovery.

Typical process:

  1. Use the exact firmware for your TV model and panel.
  2. Format a USB flash drive as FAT32.
  3. Copy the firmware file to the USB drive.
  4. Unplug the TV from AC power.
  5. Insert USB into the TV USB port.
  6. Hold the TV physical power/standby button.
  7. Plug AC power back in while holding the button.
  8. Wait for the update screen or LED flashing sequence.
  9. Do not remove power during the update.

The exact filename and folder structure depend on the manufacturer, so do not try random files.

2. If the TV is completely dead or USB update does not start

The bootloader or flash memory may be corrupted. In that case, USB firmware may not work. You may need:

  • eMMC programmer
  • NAND/SPI programmer
  • RT809H, EasyJTAG, UFI, or similar tool
  • Correct full dump firmware, not just USB update firmware

This method requires electronics repair skill. Incorrect voltage or pin connection can damage the board.

3. If the TV is stuck on logo repeatedly

This is often caused by degraded eMMC memory. In that case, simply flashing firmware may not be enough. The proper repair may be:

  1. Backup old eMMC if readable.
  2. Replace eMMC chip.
  3. Program correct dump firmware.
  4. Reinstall board and test.

Safety and legal notes

  • Do not use random firmware from unknown websites.
  • Do not flash firmware from a similar-looking model unless the panel and board configuration match.
  • Manufacturer firmware is usually proprietary, so it should be obtained from official service channels, authorized repair sources, or the equipment manufacturer.
  • Disconnect AC power before opening a TV. Power supply boards can contain dangerous voltages even after unplugging.

What I need from you now

Please reply with this information:

TV brand:
TV model:
Screen size:
Mainboard number:
Panel number:
Current fault:
Does standby light turn on? Yes/No:
Does backlight turn on? Yes/No:
Is it stuck on logo? Yes/No:
Do you want USB firmware or programmer/eMMC dump?

If possible, upload clear photos of:

  • Rear TV label
  • Mainboard label
  • LCD panel sticker
  • The fault on screen

Then I can guide you to the correct firmware type and the safest flashing method.

User question

Ismein fault yah hai ki iski na sound nahin aati thi to maine na software kar diya. Ab uske baad iska na input nahin aata. Baki on hai lekin input ke andar AV HDMI vagaira kuchh nahin aata. Iska model number hai 65UB7500 aur iske board ke number to aapko de diya lekin version hai 00.05. Ab iska koi original jo pahle wali thi na reset bhi kiya lekin vah pahle wali condition nahin aayi. Input gayab ho gaya, pahle input tha.

Artificial Intelligence Response

Direct answer to the question

The fault is very likely caused by wrong or mismatched software/firmware, not by HDMI/AV hardware damage.

Your TV was first having no sound. After flashing software, the TV turns on but AV/HDMI/input sources disappeared. Factory reset did not bring the old condition back because factory reset does not restore the previous firmware/dump; it only resets user settings.

Most important point: the board number 5800-A9K25G-0P00 Version 00.05 matches Skyworth-type main boards, and public parts listings identify this board as a Skyworth main board used with 65-inch models, including a listing specifically for 65UB7500. So do not treat it as an LG firmware case unless the rear label really proves it is LG. (shop.technodrive.co.za)


Detailed problem analysis

What likely happened

Before flashing:

  • TV powered on.
  • Inputs were present.
  • Sound was missing.

After flashing:

  • TV powers on.
  • Picture/system is alive.
  • AV/HDMI/input list is missing or disabled.

This is a classic symptom of:

  1. Wrong firmware for the model
  2. Wrong firmware for the same board but different panel/project ID
  3. Wrong region or option table
  4. Corrupted NVM/eMMC option data
  5. Full dump from another TV model installed into your board

In these TVs, the software does not only control apps and menus. It also controls:

  • HDMI port enable/disable
  • AV input enable/disable
  • Tuner region
  • Audio amplifier configuration
  • Panel type
  • Remote mapping
  • Board/project ID
  • LVDS/V-by-One panel timing

So if the firmware belongs to another project, the TV may boot, but the software may think that your board has no HDMI/AV ports, or it may disable them in the input list.

Why reset did not solve it

A normal factory reset only clears:

  • User settings
  • Wi-Fi settings
  • Installed apps/data
  • Picture/audio preferences

It does not rewrite the original bootloader, eMMC partitions, hardware option bytes, project ID, or full firmware dump. Therefore, after wrong flashing, reset cannot bring back the old software condition.

Important correction: this is probably Skyworth, not LG

You mentioned model 65UB7500 and board 5800-A9K25G-0P00 V00.05. Current searchable parts listings show 5800-A9K25G-0P00 as a Skyworth main board, including a listing titled for Skyworth 65UB7500. Another listing shows the same board number and Version 00.05 used in a 65-inch Skyworth model and warns that different versions can exist for the same model. (shop.technodrive.co.za)

So the safe conclusion is:

  • If rear sticker says Skyworth / Sinotec / Coocaa / similar, you need Skyworth firmware/dump, not LG.
  • If rear sticker says LG, then either the board has been replaced with a non-original board, or the model number has been misread.

This distinction is very important. Flashing LG firmware into a Skyworth board, or Skyworth firmware from the wrong project, can cause exactly this kind of input/source disappearance.


What you should do now

Step 1: Do not flash more random software

Do not install another random dump from the internet. Every wrong flash can make recovery harder, especially if the eMMC/NAND partitions or bootloader are changed.

You need firmware matching all of these:

Required match Why it matters
TV model: 65UB7500 Basic software package
Board: 5800-A9K25G-0P00 Hardware/chipset compatibility
Board version: 00.05 Different board revisions may use different GPIO/audio/input mapping
Panel number Wrong panel data can cause no display or wrong colors
Region/project ID Controls tuner, inputs, language, apps, and audio options

Step 2: Check service menu / factory option settings

If the TV menu still opens, the missing inputs may be due to wrong Project ID / factory option / port enable settings.

In service/factory menu, look for items like:

  • Project ID
  • Model ID
  • Board type
  • Panel type
  • Source/input enable
  • HDMI enable
  • AV enable
  • Tool option
  • Factory option
  • Hotel mode / Source lock

But be careful: do not change random values. A wrong panel or LVDS/V-by-One setting can make the screen black.

Best practice:

  1. Enter service menu only if you know the correct method for this chassis.
  2. Take clear photos of every page before changing anything.
  3. Look for a model/project mismatch.
  4. If the model/project is not 65UB7500 or not matching the panel, correct firmware or correct project ID is required.

Step 3: If USB update was used

If you only used USB software update, then try to obtain the correct official/service USB package for:

Model: 65UB7500
Board: 5800-A9K25G-0P00
Version: 00.05
Panel: exact panel sticker number
Region: your country/market

Skyworth-type USB files are often named something like:

upgrade_loader.pkg
install.img
MstarUpgrade.bin

The exact name depends on chassis/platform, so do not rename blindly unless you know the required bootloader format.

Step 4: If programmer flashing was done

If the eMMC/NAND was written using a programmer, then USB update may not be enough. You will likely need a full matching eMMC/NAND dump.

Correct repair method:

  1. Read and save the current dump first.
  2. Identify eMMC/NAND IC.
  3. Get a tested dump matching:
    • 65UB7500
    • 5800-A9K25G-0P00
    • V00.05
    • same panel model
  4. Program using RT809H, TNM, UFI, EasyJTAG, or similar.
  5. After booting, adjust project ID/panel settings if necessary.

About the original no-sound fault

Your first fault was no sound. That may or may not have been software. In many LCD/LED TVs, no-sound faults are commonly caused by hardware issues such as:

  • Open speaker coil
  • Bad speaker connector
  • Missing 12 V / 24 V supply to audio amplifier IC
  • Failed audio amplifier IC
  • Muted headphone-detect line
  • Corrupted audio option setting
  • Wrong audio amplifier type selected in factory menu

After restoring correct firmware/input options, check the sound again. If sound is still missing, diagnose hardware.

Basic audio checks

With power disconnected first:

  1. Speaker resistance

    • Disconnect speaker connector.
    • Measure each speaker with multimeter.
    • Usually should read around 4–8 ohms.
    • If open circuit, speaker is faulty.
  2. Audio amplifier supply

    • Locate audio amplifier IC near speaker connector.
    • Check whether amplifier supply voltage is present.
    • Often 12 V, 18 V, or 24 V depending on design.
  3. Mute / standby pin

    • If amplifier has supply but no output, check mute and standby control pins.
  4. Headphone jack

    • If the TV has headphone output, a stuck headphone-detect switch can mute internal speakers.
  5. Factory audio option

    • Wrong firmware may select the wrong amplifier IC type, causing no sound even if hardware is good.

Practical guidelines

Please collect these details before the next repair attempt:

1. Rear label brand and full model number
2. Country/region of the TV
3. Main board photo showing 5800-A9K25G-0P00 and V00.05
4. Panel sticker number
5. Current software version shown in menu
6. File name of software you flashed
7. Was it flashed by USB or by programmer?
8. Does service menu open?
9. Does the input button show blank list, disabled sources, or only “No signal”?

Without the panel number and exact project ID, selecting firmware is risky.


Best repair path

Recommended order:

  1. Stop flashing random firmware.
  2. Confirm whether the TV is actually Skyworth/Sinotec/Coocaa or LG from the rear sticker.
  3. Check service menu for wrong project/model/input options.
  4. If options are wrong, restore correct project ID.
  5. If service menu cannot fix it, obtain exact matching firmware/full dump for:
    • 65UB7500
    • 5800-A9K25G-0P00
    • Version 00.05
    • same panel number
  6. After inputs return, diagnose original no-sound fault separately.

Brief summary

Your input problem appeared after software flashing, so the main fault is almost certainly wrong firmware, wrong project ID, or corrupted option/NVM data. Factory reset cannot restore the previous firmware. The board number you gave is associated with Skyworth-type 65-inch main boards, so do not use LG firmware unless the rear label confirms an LG chassis. Restore the exact matching dump/firmware first; then repair the original no-sound issue by checking speakers, audio amplifier supply, mute control, and factory audio options.

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Disclaimer: The responses provided by artificial intelligence (language model) may be inaccurate and misleading. Elektroda is not responsible for the accuracy, reliability, or completeness of the presented information. All responses should be verified by the user.