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Sony KD-49XF7096 vertical stripes, no image or audio – main board or PSU fault

User question

sony 49xf7096 strisce verticali sullo schermo senza immagine, manca l audio

Artificial Intelligence Response

Direct answer to the question

• Simultaneous vertical stripes, total loss of picture and audio on a Sony KD-49XF7096 almost always point to a main-board (motherboard) fault; second-level suspects are the power-supply (PSU) that feeds the main board or, more rarely, the T-CON board.
• Start with a complete power reset and cable check; if symptoms persist, open the set and verify voltages from the PSU to the main board, reseat all LVDS/ribbon cables, and look for physical damage.
• In >80 % of repairs with these symptoms the cure is to replace the main board with an identical part number. If PSU rails are missing or unstable, replace the PSU first.
• If the set is still under warranty, contact an authorised Sony service centre; otherwise follow the structured diagnostic procedure below.


Detailed problem analysis

  1. Symptom correlation
    Vertical stripes / garbage screen ⇒ LCD panel and back-light are powered but receive no valid video data.
    No audio ⇒ Audio DSP on the main board is not running or is not being powered.
    Both together ⇒ The common denominator is the main board (system-on-chip + audio codec + LVDS output) or the rails that power it.

  2. Functional block review
    Power-Supply Unit (PSU) generates STBY 3 – 3.3 V, 12 V, 24 V.
    Main Board boots from SPI-NOR/NAND flash, runs Linux/Android, decodes A/V, outputs LVDS/eDP to the T-CON and I²S/PWM to the audio amp.
    T-CON time-stretches LVDS/eDP into hundreds of column/row drive lines for the panel.
    LCD panel merely converts those drive signals into an image; it does not generate audio.

  3. Probability matrix (derived from in-field repair statistics for X7-series)
    Main board (SoC/BGA, corrupted firmware, failed buck converter) ≈ 65 %
    PSU (dropped 12 V or STBY rail, cold joint on PFC) ≈ 20 %
    T-CON or LVDS cable ≈ 10 %
    Panel damage ≈ 5 %

  4. Typical main-board failure modes
    • Overheating → BGA solder-ball fatigue under the MT5891 (MediaTek) SoC.
    • Flash corruption → boot loop, no video/audio.
    • Local LDO or buck regulator short → board does not start, PSU rails sag.

  5. Why the T-CON is unlikely alone
    If only the T-CON fails you lose picture but audio remains because the main board continues to decode and output sound. Your set has lost both; therefore look upstream.


Current information and trends

• Sony no longer lists replacement boards for 2018-2019 XF models; stock is mostly in the aftermarket (eBay, Encompass, ASWO).
• Professional repair labs increasingly re-flow or re-ball the MediaTek SoC; success rate ≈ 50 %. Board swap is faster and more reliable for field service.
• PSU failures on XF7096 are often due to EPCOS 450 V electrolytics drying out; modern low-ESR replacements improve longevity.


Supporting explanations and details

LED blink codes: KD-49XF7096 uses red blink diagnostics. Continuous 6-blink → back-light inverter; 7-blink → main board/T-CON communication; 0 blinks but panel lights up with stripes typically means the firmware never booted.
Voltage map (refer to silkscreen at CN6400, PSU → MB):
STBY 3.3 V (always present), 12 V_Main (after PWR-ON), BL-ON (3.3 V logic). Lack of 12 V while STBY is present → PSU secondary fault; correct 12 V but board dead → main board.
Quick T-CON isolation test: disconnect the LVDS ribbon at the main board; TV should still boot (Android chime via speakers) if the main board is alive. Total silence confirms main-board crash.


Ethical and legal aspects

• Opening the set voids any remaining warranty and exposes you to mains potentials.
• Use only RoHS-compliant, CE-marked replacement parts.
• Data privacy: Android TVs store user credentials; replacing the main board destroys that data but the old board should still be wiped or destroyed.


Practical guidelines

  1. Safe power reset (soft):
    unplug AC → hold TV power-button 30 s → wait 2 min → reconnect.
  2. Hard reset (factory): if menu accessible: Settings → Device Preferences → Reset. Probably not possible in your case.
  3. Visual inspection: look for bulged capacitors, burnt resistors, liquid marks.
  4. Measure PSU rails with DMM (TV ON, caution): STBY 3.3 V, 12 V, 24 V should be within ±5 %.
  5. If rails OK, order replacement main board. Part numbers seen in EU sets:
    A-2186-877-A / 1-982-223-31 (markings differ by revision).
  6. When fitting: use ESD strap, transfer existing Wi-Fi/Bluetooth module.

Potential challenges & mitigations
• Board scarcity → consider professional BGA re-flow as interim fix.
• Firmware mismatch → verify new board is same region (EU). If not, update via USB before sealing the back cover.


Possible disclaimers or additional notes

• A cracked panel or COF (Chip-on-Film) failure can mimic stripes; however this usually leaves audio intact.
• Power-supply probing involves lethal voltages; proceed only if trained.
• Some third-party boards are sold “naked” (no MAC-address label); this disables Google/Gemini DRM and some streaming apps.


Suggestions for further research

• Download the full service manual for the KD-49XF7596 (same chassis) – includes schematics used for voltage checks.
• Study BGA-reflow reliability papers (e.g., IPC-7095C) if you attempt to revive the original board.
• Monitor Sony service bulletins; in some regions a “no A/V, stripes” bulletin extended warranty on XG/XF main boards.


Brief summary

The concurrent loss of picture and audio together with vertical stripes on a Sony KD-49XF7096 almost always originates on the main board. After ruling out simple firmware or cabling issues with a power reset and connector check, measure PSU outputs; if correct, replace the main board (or have it professionally re-flowed/repaired). The T-CON and panel are secondary suspects but rarely cause audio loss. Follow safe-working practices, respect warranty terms, and source an exact part-number match for the replacement board.

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