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Experiencing Unusual Proximity Sensor Behavior on Huawei P10 After Full Glass Installation

dontmów 8334 4
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  • #1 16425873
    dontmów
    Level 18  
    Hello.
    Question as in the title. The phone has its original foil removed and in its place full glass has been fitted. However, I would like to point out that the symptoms I will describe in a moment did not occur after installing the glass and a few days later. I bought the phone 1.5 weeks ago. I played at home and everything was OK. I have a habit before I go somewhere with the phone to stick glass. There is a kind of novelty (at least for me) in the form of full screen glass, I put it on and it was still OK. The problem appeared after a few days. Namely, I make a call (it doesn't matter if I answer or make a call), put the phone to my ear and the display goes blank. Everything is nice, beautiful but after a while the display can turn on. I have to press the phone firmly to my ear to turn it off. It is enough to slightly weaken and trouble. I've never had it before.
    I read on the internet, people write about trouble with the sensor, but the display usually turns off and I do not want to turn on. Mine, however, does what I described above.
    Is there any way to calibrate this sensor?
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  • #2 16429081
    bogdan2491
    Level 22  
    Unfortunately, I have not heard about calibration.
    As a rule, there is a problem like you describe that the display won't light up. In most cases, problems with the sensor start when something is covering it - all you need is tempered glass.
    Does the glass have a hole in the place of the sensor?
    If I didn't start by checking how it behaves without glass.
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  • #3 16429976
    dontmów
    Level 18  
    The glass seems to fit very well. Please look:
    Experiencing Unusual Proximity Sensor Behavior on Huawei P10 After Full Glass Installation
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  • Helpful post
    #4 16435152
    bogdan2491
    Level 22  
    The glass is ok. The hole for the sensor is. Try to restore factory settings, and if nothing helps, the warranty only remains.
  • #5 16435278
    dontmów
    Level 18  
    Strange thing. New phone. Bought 2 weeks ago and already broken? I will restore the settings but I can't do it now because I have too much on my mind and it is associated with arduous setting everything again. Thank you for your help!
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