After switching the oven off and on, a key symbol appeared on the display suggesting that the buttons should be locked. Nothing works except the clock. Each time you turn the knob, a key symbol appears. The problem is that in the AKZ 237 oven manual there is nothing about button locking. In...

The key symbol appears on the display.

Enter 12NC from the rating plate. 85 ... We'll do something. Maybe the service manual will say something, but without this number we will not move the topic.

The 12NC code for this Whirlpool AKZ 237 / IX oven is: 858523701002 Thanks for the help. I got a tip to disconnect from the power for an hour to restore factory settings, but unfortunately nothing helped. Next the oven is blocked and the key on the display.

Unfortunately, but in this version of the software there is a need for service intervention (E-sam) to restore the factory settings. Nobody on the Forum is able to physically grasp it (internet). Without physically sending the module to the website, you can't fix it yourself. Sorry.

Unfortunately, this oven could not be repaired. I had a few phone calls with various service technicians, one was there twice and the conclusion is one. It is not possible to restore the factory settings, the module is not programmable. The only repair option is to replace the main oven module, but I did not decide on this option, because it would cost me 600 PLN, so almost the price of a new oven. Thanks for the help, topic for me to close.

Whirlpool AKZ 237 Oven Button Lock Issue - Key Symbol, Unlocking Buttons, Limited Functions

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#1 16727047 28 Sep 2017 22:29

Przzz Przzz

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Post #1
16727047 28 Sep 2017 22:29

After switching the oven off and on, a key symbol appeared on the display suggesting that the buttons should be locked. Nothing works except the clock. Each time you turn the knob, a key symbol appears.

The problem is that in the AKZ 237 oven manual there is nothing about button locking. In other Whirlpool ovens it is described how to unlock such a lock by a combination of different buttons. However, in AKZ 237 there is only one button and I have no idea how to use it to unlock this lock. Do you have an idea how to do it?
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#2 16727318 29 Sep 2017 06:09

Anonymous Anonymous

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Post #2
16727318 29 Sep 2017 06:09

Przzz wrote:
Each time you turn the knob, a key symbol appears

Where?
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#3 16727346 29 Sep 2017 07:09

Przzz Przzz

Level 2

» | Topic author Helpful post? (+2)

Post #3
16727346 29 Sep 2017 07:09

skryn wrote:
Where?
The key symbol appears on the display.
#4 16728381 29 Sep 2017 19:12

Anonymous Anonymous

Level 1

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Post #4
16728381 29 Sep 2017 19:12

Enter 12NC from the rating plate.
85 ...
We'll do something. Maybe the service manual will say something, but without this number we will not move the topic.
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#5 16728461 29 Sep 2017 19:45

Przzz Przzz

Level 2

» | Topic author Helpful post? (+2)

Post #5
16728461 29 Sep 2017 19:45

The 12NC code for this Whirlpool AKZ 237 / IX oven is: 858523701002
Thanks for the help. I got a tip to disconnect from the power for an hour to restore factory settings, but unfortunately nothing helped. Next the oven is blocked and the key on the display.
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#6 16728523 29 Sep 2017 20:13

Anonymous Anonymous

Level 1

» |

Post #6
16728523 29 Sep 2017 20:13

Przzz wrote:
The 12NC code for this Whirlpool AKZ 237 / IX oven is: 858523701002
Thanks for the help. I got a tip to disconnect from the power for an hour to restore factory settings, but unfortunately nothing helped. Next the oven is blocked and the key on the display.

Unfortunately, but in this version of the software there is a need for service intervention (E-sam) to restore the factory settings.
Nobody on the Forum is able to physically grasp it (internet).

Without physically sending the module to the website, you can't fix it yourself.
Sorry.
#7 16783301 27 Oct 2017 19:51

Przzz Przzz

Level 2

» | Topic author Helpful post? (0)

Post #7
16783301 27 Oct 2017 19:51

Unfortunately, this oven could not be repaired. I had a few phone calls with various service technicians, one was there twice and the conclusion is one. It is not possible to restore the factory settings, the module is not programmable. The only repair option is to replace the main oven module, but I did not decide on this option, because it would cost me 600 PLN, so almost the price of a new oven.
Thanks for the help, topic for me to close.
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Topic summary

The Whirlpool AKZ 237 oven is experiencing a button lock issue indicated by a key symbol on the display, rendering all functions inoperable except for the clock. The user noted that the manual does not provide guidance on unlocking the buttons, unlike other Whirlpool models. Responses suggest entering the 12NC code (858523701002) for further assistance, but it was determined that the software version requires service intervention to restore factory settings. Attempts to reset the oven by disconnecting it from power were unsuccessful. Ultimately, the only solution proposed was to replace the main oven module, which was deemed too costly compared to purchasing a new oven.
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Whirlpool AKZ 237 Oven Button Lock Issue - Key Symbol, Unlocking Buttons, Limited Functions

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