Mastercook IDE64LS Induction Hob: Two Right Fields Stopped Working After Non-Use

Hello you!
The board worked for a year and three months without problems. One side of the disc stopped working after I arrived from the weekend! (It was not used for almost 1 day). No announcements, just dead? Two vertically on the right!
Do any of you have an idea what it could be? I have a model: Mastercook IDE64LS

Is it single or three phase? Maybe check the fuses ... It must have its own, only for the hob and oven ...

Fuses Approx. Is the power three phase?
Are there any fuses on the board?

error list

No error code is displayed!

have a look here link

jaro1972 wrote:

The board worked for a year and three months without problems.

- that is, it is under warranty; report to the site.

Check carefully all connections of the board to the electrical installation, phase wires on the terminal strip or in the box, most likely a break in one phase, tighten all screws in the terminals.

I have a similar problem with this board, but I have small details.

The board is out of warranty and has been working without problems for almost 4 years.

Currently, the two left fields are down, however, after starting the disc, you can hear beeping all the time until I touch the left control console (buttons). Then the beeping stops and the two left squares are still dead. I can cook normally.

It didn't happen right away. They used to start after some time. Currently it does nothing. It's like something isn't loading in it.

I checked the connections and there is power to the board as before, i.e. 2x240V. The sections are powered normally. I didn't check it because I don't know.

In the manual I read that this problem may be caused by a bad connection, but it was made by a service technician and the board itself worked for several years.

What could have happened and is there a person dealing with the subject available from around Poznań?
I must admit that the record chose the worst moment for a fault, because the services are closed and I also do not want to bother people with phone calls during the holidays too much.

first of all, this board cannot be powered from three phases! only 2 phases are connected (except for completely different boards that actually use 3 phases)! bravo emilzestarego because that's how it's supposed to be connected.
from which side do the fields not work? (if anything works at all, it's rather the right section - no power supply or the right module - usually needs to be replaced)
try turning off the hob from the power supply and turning it on after a few minutes - sometimes it helps

Disabling as you wrote earlier helped, unfortunately now it doesn't. The left side is dead for good.

The strange thing is that the residual heat indicators also stopped working. I don't know if this is related, but I just noticed it.

In general, I do not know what to do now and whether a service technician's visit after Christmas is the only option

one of the options, but look because I read something about cold solder in these modules, some capacitors. I am sometimes looking for circuits on the board responsible for the stand-by mode or 230/12v converters (VIPerxxx or LNKxxx 7-8 pin smd or classic series circuits)
repair with a visit by a service technician can end up even with the replacement of both modules, and each for about 3 hundred - and for the diagnosis itself - even planting a new one (if it has it's great, I generally try to have it) whether it's this or that module you also have to pay. ..

As far as I know, there is a module inside or it's probably broken, but the replacement is not expensive, about PLN 250

The case is as follows.

The hob is still damaged, and in the absence of contact with the service technician, and in the face of negative opinions on the Internet about the authorized Mastercook service in Poznań, I am concerned that my hob will not be damaged more than it is.

So I am asking you kindly. Do any of you have a contact for a service technician who knows the subject or are you alone from the Poznań area. The equipment cost me a bit and I would not like to entrust it to people who will learn on it by trial and error.

Is there such a person here or do you have contact with such a person?

The service, after saying that half of the plate is not working, said that the module without even seeing the plate or asking deeper about the faults. Predetermined what is damaged proves an absolute lack of professionalism, because the plug could have disconnected as well, but the service did not ask about it because why.

From my further observations of the board, I noticed that the residual heat sensor lights stopped working on the entire board and not just on the damaged zone.

Module ... Well, as I mentioned, I don't know about it and there are several boards with circuits and now I don't really know which one it is, and most importantly, what was the reason for the damage to the module?

So that it does not turn out that I will buy a new one and in a moment this one will also fall.

I'll update this thread as more details come up.

Well, there was a service technician from some website and he checked the disc.

From what he said, this board contains 5 modules, one of which costs PLN 600 What's worse, you mentioned that the modules may not be compatible with each other (whatever that means) and it will be necessary to replace both.

I have a strange feeling that the guy knows what he's talking about and is trying to rip me off.

Is there anyone able to help me. I can even send the disc for repair to an honest and knowledgeable person, because in the region I do not see a solution other than buying a new disc

I'm refreshing the thread
I have the same problem with this model of the board, the two left fields do not work, and the right one shows the AS message from time to time - signaling overheating of the board, even when the board is turned off. I took it to the service center and it works fine there, the service technician put the pot next to me and all 4 fields worked perfectly!
My question is could it be a power problem? I called an electrician and my apartment has a voltage of 225V, while the service is 235V, or maybe it's a damaged capacitor, and the board does not work properly at a lower voltage, if anyone has any ideas, please reply

Hello, what about the version of this CD with the so-called double field. And burning the board by an electrician who plugged this part of the board between two phases ... No reaction, traces of burning near the power sockets. The error cannot be read - because after repairing the paths - zero reaction and power consumption.

The other two fields of the board are working properly (here the electrician was lucky and one of the wires was "N").

Maybe someone has such a field or a half-damaged disc?

Hello, I have the same problem as a colleague Meteok, the left fields do not respond, nothing lights up, the power supply is correct, the board is 4 years old. Upon initial inspection, I found nothing.
Can the heating modules be interchanged?
Are the control panels powered from one module or separately? As you can see, they are connected with a common module.

I will also attach it to my I4DE64S board / 3 bellows worked / the right side does not work, the service technician on the phone said about the power module, he also mentioned that the mastercook company declared bankruptcy on Monday.

Hello

The board is repaired, in the left power module three 470nF/MKP capacitors are broken, two are completely dry and one is 180nF, after replacement and prophylactic soldering of all threaded elements, the board is like new.