Dolce Gusto Picolo Coffee Machine: Issue with Stuck Capsule Drawer - New & Unused

Move the hot and cold water switch to the middle position.

zielin48 wrote:

I have it in the middle and the flap is up

Added after 51 [minutes]:

the problem was solved, the flap was not raised enough, but another worse one appeared, water was not flowing
And one more thing, does this coffee machine hum so loudly?

Zielin48, if the holder was blocked when there was a capsule inside, it is possible that some of the drink remained inside the needle, blocking the water flow. The machine should come with a needle cleaning tool (in this model it is located at the back, behind the water tank). I suggest cleaning the needle and then rinsing the coffee machine according to the user manual.
If you are unable to resolve the problem in this way, please contact Nestlé Consumer Service directly (800 174 902).
NESCAFÉ Dolce Gusto coffee machines make a characteristic sound when brewing coffee. However, loud "humming" is not a sign of a defect in the coffee machine.

Advisor.NESCAFÉ.
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The NESCAFÉ Advisor provides advice and answers consumer questions related to NESCAFÉ and NESCAFÉ Dolce Gusto products. I invite you to discuss or contact me directly

lift the flap / remove the drawer / lower the flap / aim a 0.5 mm wire, e.g. from a straightened paper clip, into the hole / press / remove the housing with the needle / clean the needle / run water through the device / insert the needle until it locks / done!