Someone on the forum had a similar problem but closed the post due to a successful (I think) service action:
https://www.elektroda.pl/rtvforum/topic2627811.html#12624338
For me, the case looked exactly like in the above post and I also carried a laptop for service (one of the services at the Central Statistical Office in the Warsaw Stock Exchange). For now, I will not give the name.
My question is whether the order of steps taken by the website was correct:
1) initial diagnosis when reporting a fault that overheating is a problem;
2) maintenance of the cooling system (worth PLN 150) performed without consulting the client,
3) in the absence of results, further tests that showed damage to the motherboard.
4) providing the final valuation.
It is important because from the very beginning I informed the website that I would make a decision to repair depending on the price of the service. At the time when part of the service was performed without consulting before the final evaluation, the situation is unpleasant for both me and the service, because the service has incurred a cost of maintenance, which may not be needed if the final repair proves to be too expensive.
Therefore, I ask forum members: Is the service rightly doing the cooling system first and then diagnosing the main board fault? In other words, was the maintenance of the cooling system necessary to diagnose the motherboard?
In my opinion, no, but I prefer to ask specialists. Somehow it's hard to believe in the explanation of the service, that first he had to do the maintenance, and only later he could make a diagnosis.
Thank you in advance for every opinion
https://www.elektroda.pl/rtvforum/topic2627811.html#12624338
For me, the case looked exactly like in the above post and I also carried a laptop for service (one of the services at the Central Statistical Office in the Warsaw Stock Exchange). For now, I will not give the name.
My question is whether the order of steps taken by the website was correct:
1) initial diagnosis when reporting a fault that overheating is a problem;
2) maintenance of the cooling system (worth PLN 150) performed without consulting the client,
3) in the absence of results, further tests that showed damage to the motherboard.
4) providing the final valuation.
It is important because from the very beginning I informed the website that I would make a decision to repair depending on the price of the service. At the time when part of the service was performed without consulting before the final evaluation, the situation is unpleasant for both me and the service, because the service has incurred a cost of maintenance, which may not be needed if the final repair proves to be too expensive.
Therefore, I ask forum members: Is the service rightly doing the cooling system first and then diagnosing the main board fault? In other words, was the maintenance of the cooling system necessary to diagnose the motherboard?
In my opinion, no, but I prefer to ask specialists. Somehow it's hard to believe in the explanation of the service, that first he had to do the maintenance, and only later he could make a diagnosis.
Thank you in advance for every opinion
