Hello,
My Philips GC9630 / 20 steam station is not delivering steam. From the moment it is turned on, the whole two-minute cycle goes through - the ready light blinks and after this period, when the light is constantly on (standby mode), the iron does not respond to the steam activation button. When pressing, you can hear a gentle ticking (like a solenoid valve, but I'm not sure what is ticking). During the start-up process, you can hear the water boiling - i.e. the heater is working. The iron is under warranty, but the service rejected the defect, arguing that the iron is calcified and will not repair. I suspect that the electronics / mechanical part was damaged because it stopped working overnight - if the reason was limescale (narrowed cross-section of the wires), I assume that you could observe a gradual deterioration of operation and not a sudden failure for the next day.
Please help.
My Philips GC9630 / 20 steam station is not delivering steam. From the moment it is turned on, the whole two-minute cycle goes through - the ready light blinks and after this period, when the light is constantly on (standby mode), the iron does not respond to the steam activation button. When pressing, you can hear a gentle ticking (like a solenoid valve, but I'm not sure what is ticking). During the start-up process, you can hear the water boiling - i.e. the heater is working. The iron is under warranty, but the service rejected the defect, arguing that the iron is calcified and will not repair. I suspect that the electronics / mechanical part was damaged because it stopped working overnight - if the reason was limescale (narrowed cross-section of the wires), I assume that you could observe a gradual deterioration of operation and not a sudden failure for the next day.
Please help.