Uroute Navigation - The application primo.exe encountered a ser message is displ

Hello
I have a problem with navigation. The application primo.exe encountered a serious error and must shut down message appears and the route from point A to point B is in a straight line. The driver's car has GPS installed - when I have it in the preview, I do not see information about the city, country, etc. (I can see it on the map, but there is no such information). such a message appears? The driver is in France on the line where the two eastern and western hemispheres connect and after entering the place where he wants to go, he shows him a straight line .. as if I were to fly by plane. Could it be related to the fact that he receives such a message?
Navi has the IGO PRIMO TRUCK software
Thanks for the answer

Matt.K wrote:

Navi has the IGO PRIMO TRUCK software

Of course, the version with a license? Reinstall the entire map.

I bought navigation from a xxx company located in Lublin, with the option of a 7-inch tablet and recording function (rear camera) Uroute igo primo map cost 650 PLN plus shipping.
Let me start with the fact that it is Chinese crap, terrible quality of workmanship, plastics, folding, etc.
In this navigation, there was a damaged windshield holder and a battery that lasted 100% for 20 minutes
After launching the map, this great device started to crash a lot, it upset me very much and I decided that 2 hours of fun is definitely too much and that I will return this scrap to the sender ... and then it started that I am not a consumer, because I took the invoice and the return will not be accepted, after long negotiations they agreed with a note that they will deduct from the price for my destruction of the device 2 hours of fun and sent back the next day.
Removal of the foil from the screen price PLN 10; -)