Sony Bravia Disabling YouTube Applications: Customers Feel Cheated, Options for Legal Action

As you probably know, Sony made a surprise to its customers a few months ago and disabled Youtube applications. I have already written to Sony Poland, UOKiK and then to Sony Japan / Global. It did not do anything.

I am surprised by the fact that such matters are passing by and nobody will raise the subject of, for example, a collective lawsuit. Sony only translates applications with hardware limitations and blames Google.

I bought the TV three years ago, both versions of the Youtube application were installed (old and new). In the living room, of course, it was ensured that the new one will be developed. First, the old application was turned off, so I started using a new one that sometimes blew up errors, it was very slow, but it was possible to watch movies (already after switching to HTML5). It worked for quite a few months and suddenly Sony decided to turn this service off altogether, explaining what I had already written.

I feel cheated because I paid for TV with widely advertised online TV and access to Youtube, and at the moment this equipment is no longer a full-value product, which was at the time of purchase.

Did anyone have similar or other experiences related to this case? Sony sweeps the matter under the carpet instead of hiring a team of programmers to work, because I do not believe that it is impossible to write a smooth application, especially as it has been working for a long time. Similar applications operate on a lot of badziewnadeczek equipment for a few stówek and looking at the deafened app available in the Opera Store once again write that he does not believe that it can not be done.

Or maybe there is some unofficial soft dealing with this problem?

SONY does not sweep the case under the carpet, Youtube has changed the terms of the contract. All Smart TVs are currently "off", including Skype, Youtube, Flash.

Mrowa^ wrote:

I feel cheated because I paid for TV with widely advertised online TV and access to Youtube, and at the moment this equipment is no longer a full-value product, which was at the time of purchase.

Or maybe there is some unofficial soft dealing with this problem?

It's definitely not Sony's fault, because with satellite decoders with Youtube running, every few (even days) it's self-acting and it stopped. For decoders, fortunately, soft developers react quickly, there are corrections and it works again. It is true that I have Samsung TV and in it Youtube runs continuously all the time. Maybe they wrote a soft one that took into account all possible combinations of the sender.

Not all in my LG youtube.

Mrowa^ wrote:

I feel cheated because I paid for TV with widely advertised online TV and access to Youtube, and at the moment this equipment is no longer a full-value product, which was at the time of purchase.

And there is a mention somewhere in the warranty card that the tv producer is obliged to maintain the application - no.

Mrowa^ wrote:

I bought the TV three years ago

The warranty has passed - I'm saying goodbye.
And software support is nowhere guaranteed.

And what appears to YOU does not mean anything.

@Kocurek: Do you work in the living room or do you just pretend to be a smarter? What is the first association behind the slogan 'internet TV'? I suggest that this is not Netflix, Ipla nor cda.pl. The fact that in the warranty card there is no such mention, does not mean that the manufacturer can do what he wants, and it is certainly not ok to turn off one of the flagship functions for which I bought TV. Next, there is something like an extended warranty.
Are you a specialist that you have access to the official API and know what you can and can not write? It just so happens that I have a lot to do with the developer. I bought a TV with the YT badge, mainly to use it, despite the assurances of Sony employees, they boldly turned off this function. I'm not interested in third party policy, I paid Sony for using YT.

You have nothing else to do to bring a lawsuit and demand a refund from the producer / seller.
In addition, consider making claims to pay for moral damages ...

Perhaps this is a good hint, not counting the digression in the last sentence. It is a pity that people spend money and are able to do a baloon, not even trying to defend consumer rights, what's worse, they cheer on such a policy, but well, I have a lesson myself. It will be only mentioned that Sony has repeatedly paid for, for example, the cracking accident of screens in smartphones, which was also not included in the warranty.

Mrowa^ wrote:

Do you work in the living room or are you just pretending to be a smarter?

I stand real and firm on the ground, and life in Poland has shaped me like that.

Mrowa^ wrote:

The fact that in the warranty card there is no such mention, does not mean that the manufacturer can do what he wants, and certainly it is not ok to turn off one of the flagship functions for which I bought TV

There is no mention - and the end of the topic.
The tv software is not part of the warranty (which you usually have for 2 years, for damage to the equipment resulting from the defectiveness of the product).

Mrowa^ wrote:

Next, there is something like an extended warranty.

Do you have one?
If so, what did it indicate that it includes?

Mrowa^ wrote:

I'm not interested in third party policy, I paid Sony for using YT.

What is the connection between the producer of a given tv and the company's software policy in the application, from a company not dependent on them and nothing related to them?
There is a license, you accepted the policy, you accepted what the content contained - that's it.

Mrowa^ wrote:

It is a pity that people spend money and are able to do a baloon, not even trying to defend consumer rights, what's worse, they cheer on such a policy, but well, I have a lesson myself.

My friend forgot that he lives in POLAND, Poland is not the USA.
In Poland, NIKT, I repeat, NIKT does not defend consumer matters (there is no institution for this purpose, and UOKiK, or UKE is used for completely different purposes).
For the rest I have to pay from my own pocket.
What's more, I can sue the company where they have their headquarters (I do not know if local branches are subject to this).

I am with you - and in 10 years give me exact calculations how much it cost you health, money, nerves and the west.
And for 200 PLN I will buy Android dongle tv and I will laugh ...