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Failed to establish a secure connection / This site is unreachable

fabio60 11298 8
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  • #1 16291980
    fabio60
    Level 9  
    Hello!!
    I have been browsing forums for a few hours and I have not achieved anything. The problem is that when I try to go to https://www.ryanair.com/pl/pl in different browsers, I get a loading error "Failed to establish a secure connection" or in Chrome and Opera "This site is not available" . I will add that I have the same problem on mobile phones, but when I turn off wi-fi and use 3G, the cells open this page without any problems.
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  • #2 16292008
    RADU23
    Moderator of Computers service
    Do you have any Adblock? If so, turn it off.
    Check if the address you have added to blocking by the anti-virus.

    Next
    Perform the MBAM and ADWcleaner scans and delete everything they detect
    https://www.malwarebytes.com/dl-confirm/
    http://www.bleepingcomputer.com/download/adwcleaner/
    Download the Farbar Recovery Scan Tool http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ compatible with the 32-bit or 64-bit system version.
    Start FRST and click "Scan". Insert the FRST and Addition report as attachments.
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  • #3 16292185
    fabio60
    Level 9  
    "Check if the address is not added to be blocked by the anti-virus." Excuse me, I do not know how to do it. I have KasperskyTotal Security 2016
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  • #4 16292189
    Kolobos
    IT specialist
    Place logs with FRST in the attachment.
  • #5 16292190
    RADU23
    Moderator of Computers service
    Try to turn off the antivirus for 5 minutes and start the website.
    If there is still a problem, do it
    RADU23 wrote:
    Perform the MBAM and ADWcleaner scans and delete everything they detect
    https://www.malwarebytes.com/dl-confirm/
    http://www.bleepingcomputer.com/download/adwcleaner/
    Download the Farbar Recovery Scan Tool http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ compatible with the 32-bit or 64-bit system version.
    Start FRST and click "Scan". Insert the FRST and Addition report as attachments.
  • #6 16293653
    fabio60
    Level 9  
    I did all these activities, unfortunately the site still does not open. As far as the FRST report is concerned, I did not notice any of them after scanning, only Addition which I am enclosing.
  • #7 16293738
    Kolobos
    IT specialist
    You only came to frst.txt, still an addition! If it has not been created, select the appropriate options in the program before scanning.
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  • #9 16294120
    Kolobos
    IT specialist
    Odinstaluj:
    Advanced SystemCare 10
    Ashampoo WinOptimizer 12
    AVG Driver Updater
    AVG PC TuneUp
    AVG
    Driver Booster 4.2
    IObit Malware Fighter 4
    Malware Hunter 1.20.0.36

    Na przyszlosc nie instaluj takich zbednych programow.

    Obok frst.exe utworz plik Fixlist.txt z zawartoscia:
    Task: {1E9EA952-D3C9-4CB7-B7F1-FA94423EC1C9} - System32\Tasks\AVG Driver Updater Startup => C:\Program Files (x86)\AVG Driver Updater\AVG Driver Updater.exe [2016-08-10] (AVG Netherlands B.V)
    Task: {21FEA0C7-4CB6-4F78-9D60-2B32CB5F3897} - System32\Tasks\{E51E5478-4455-4A41-A1FF-EC441982522F} => Firefox.exe
    Task: {24CC9FC7-B2D0-4478-BCB3-5BD578BAA9A7} - System32\Tasks\GMHSkipUAC => C:\Program Files (x86)\Glarysoft\Malware Hunter\MalwareHunter.exe [2016-09-19] (Glarysoft Ltd)
    Task: {294A90E0-4896-446C-92C1-AA0225692671} - System32\Tasks\Driver Booster SkipUAC (Sławek) => C:\Program Files (x86)\IObit\Driver Booster\4.2.0\DriverBooster.exe [2017-01-10] (IObit)
    Task: {3BB082A5-81D0-4473-88AC-E761F3146526} - System32\Tasks\Driver Booster Scheduler => C:\Program Files (x86)\IObit\Driver Booster\4.2.0\Scheduler.exe [2016-12-14] (IObit)
    Task: {5ABB4D6D-626A-4739-8253-C198E138585A} - System32\Tasks\AVG Driver Updater Scan => C:\Program Files (x86)\AVG Driver Updater\AVG Driver Updater.exe [2016-08-10] (AVG Netherlands B.V)
    Task: {625EF666-22BC-4101-8543-6B89568307BB} - System32\Tasks\{EAC1AB5C-4B12-4B6F-8D18-FB4634EE9E92} => pcalua.exe -a G:\tools\delinf\DelInf32.exe -d G:\tools\delinf
    Task: {75B0401E-11DF-4816-B601-9EAF4DB2F5B3} - System32\Tasks\AVGPCTuneUp_Task_BkGndMaintenance => C:\Program Files (x86)\AVG\AVG PC TuneUp\tuscanx.exe [2017-02-10] (AVG Technologies CZ, s.r.o.)
    Task: {919B64B5-47AD-4B10-9A29-20E18E02158E} - System32\Tasks\ASC10_PerformanceMonitor => C:\Program Files (x86)\IObit\Advanced SystemCare\Monitor.exe [2016-12-05] (IObit)
    Task: {9E437107-FBF2-4B61-B72B-AD87DA05C46D} - System32\Tasks\Opera scheduled Autoupdate 1438520895 => C:\Program Files (x86)\Opera\launcher.exe [2017-02-06] (Opera Software)
    Task: {D189DF82-8931-44DA-A61D-A23F34815288} - System32\Tasks\{BBCED98D-15FA-49D2-A14A-E2FFE2032C86} => pcalua.exe -a C:\Users\Sławek\AppData\Roaming\istartsurf\UninstallManager.exe -c -ptid=cor
    Task: {DB8EAFDA-4AB4-46BE-AF65-1222100EB1CA} - System32\Tasks\SuperbGameBoost => C:\Program Files (x86)\SuperBoost\Superb Game Boost\SuperbGameBoostMain.exe [2016-05-12] (SuperBoost Software)
    Hosts:
    Task: {F8F99BD4-3AF9-4BEA-8705-21BF4A810C49} - System32\Tasks\ASC10_SkipUac_Sławek => C:\Program Files (x86)\IObit\Advanced SystemCare\ASC.exe [2017-02-13] (IObit)
    Task: {FA3EDC88-8999-4C28-B668-8917B50B9DE6} - System32\Tasks\One-Click Optimizer WO12 => C:\Program Files (x86)\Ashampoo\Ashampoo WinOptimizer 12\WO12.exe [2016-01-20] (Ashampoo Development GmbH & Co. KG)
    Task: C:\WINDOWS\Tasks\AVG Driver Updater Scan.job => C:\Program Files (x86)\AVG Driver Updater\AVG Driver Updater.exe
    Task: C:\WINDOWS\Tasks\AVG Driver Updater Startup.job => C:\Program Files (x86)\AVG Driver Updater\AVG Driver Updater.exe
    Task: C:\WINDOWS\Tasks\One-Click Optimizer WO12.job => C:\Program Files (x86)\Ashampoo\Ashampoo WinOptimizer 12\WO12.exe
    HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Ograniczenia

Topic summary

The user is experiencing a "Failed to establish a secure connection" error when trying to access the Ryanair website on various browsers and mobile devices while connected to Wi-Fi, but can access it using 3G. Responses suggest troubleshooting steps including disabling Adblock, checking antivirus settings (specifically Kaspersky Total Security 2016), running malware scans with Malwarebytes and ADWcleaner, and using the Farbar Recovery Scan Tool (FRST) to generate logs for further analysis. Additional advice includes temporarily disabling the antivirus and uninstalling unnecessary software that may interfere with connectivity.
Summary generated by the language model.
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