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The websites are not working. The laptop is connected to a WIFI network.

TomekTom5000 17478 22
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 17145079
    TomekTom5000
    Level 7  
    Good morning,
    The problem is that I turned on my computer and I have wifi connection to the network and the computer is connected to the network.
    I go to the browser, enter the address and the website does not enter, but the information is:
    "No internet connection
    The proxy server is not working properly or the address is wrong "

    I tried on different browsers and with combofix. Unfortunately combofix hangs on stage 4 (I turned off the antivirus).

    I also tried unchecking in google chrome "Use a proxy server for LAN" but it still doesn't work.

    I don't know what to do next. The drivers are.

    Please help.
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  • #2 17145130
    Pedros050
    Level 43  
    Hello. Don't panic what router do you have, make, model, and is it configured?
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  • #3 17145151
    TomekTom5000
    Level 7  
    Mam internet z orange a router to funbox.
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  • #4 17145162
    Pedros050
    Level 43  
    In the router, the upper LEDs are green and the third one is green when connected to the Internet?
  • #5 17145178
    TomekTom5000
    Level 7  
    The Internet works on the computer from which I write and on two phones. On the second computer with which I have a problem, there are also wifi bars, but the websites do not open.
  • #6 17145206
    Pedros050
    Level 43  
    What laptop, what system, what WI-FI card and how is it configured? Connect the LAN cable from Funbox to it. And show the screen from the Wi-Fi card settings?
  • #7 17145230
    TomekTom5000
    Level 7  
    System Windows 7, laptop acer travelmate 5760G, karta WIFi Atheros AR5B97 wireless network adapter #2

    The websites are not working. The laptop is connected to a WIFI network.
  • #8 17145234
    Pedros050
    Level 43  
    Show me the screen of the control panel - network settings.
  • #9 17145259
    TomekTom5000
    Level 7  
    The first screen with wifi only the second one with a cable.
    The websites are not working. The laptop is connected to a WIFI network. The websites are not working. The laptop is connected to a WIFI network.
  • #10 17145279
    Pedros050
    Level 43  
    And on Wi-Fi and on a LAN cable connection, the Internet is on. From what I can see here.
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  • #11 17145298
    TomekTom5000
    Level 7  
    Yeah.
    I also typed "ping wp.pl" and 212.77.98.9 in cmd and it displays exactly the same, i.e. a few lines from the Test. Answer bytes TTL time, statistics, and estimated time.
  • #12 17145307
    Pedros050
    Level 43  
    What kind of browser is that not working like the internet is?

    Added after 2 [minutes]:

    And this screen was from a laptop? Because it is a connection but with FUNBOX and not with a Wi-Fi laptop network card.
  • #13 17145315
    TomekTom5000
    Level 7  
    I would like to add that I updated the drivers yesterday / today and then also installed the MALWAREBYTES ADWCLEANER program. After installing and launching it, it detected some things (unfortunately I don't remember which ones anymore) and wanted to restart the computer. I gave it ok and after launching, the websites did not work.
    I have already uninstalled the drivers and reinstalled after that.
    Added after 41 [seconds]:
    No browser (chrome, firefox, opera, explorer) works. I transferred the screen from the laptop on the pendrive.
  • #14 17145335
    Pedros050
    Level 43  
    You need a new forum to set up an antivirus emergency and insert FRST 64 logs.
  • #15 17145366
    TomekTom5000
    Level 7  
    I do not know if you were joking, but I downloaded this program and it scans me on the other computer already. I also turned on scanning with an anti-piracy program.
    I also do not know if I can put here the logs that have already been generated by FRST, there are such private data there and it seems dangerous to me.

    Added after 19 [minutes]:

    I'm pasting 2 screenshots of cmd with the ipconfig / all command. I don't know if this will help.
  • #16 17146294
    KOCUREK1970
    Network and Internet specialist
    Why is there a public network set up there? - there should be a home network.
  • #17 17146830
    TomekTom5000
    Level 7  
    Already changed to home, but still the same.
  • #18 17146909
    Pedros050
    Level 43  
    Wi-Fi adapter settings show from this laptop?
  • #19 17146940
    KOCUREK1970
    Network and Internet specialist
    TomekTom5000 wrote:
    Windows 7, laptop acer travelmate 5760G, WIFi Atheros AR5B97 wireless network adapter # 2

    The websites are not working. The laptop is connected to a WIFI network.

    Question - what is the proxy doing here?
    Check in browsers if some proxy server is not set somewhere, has expired or has been closed and therefore such info.
  • #20 17147193
    TomekTom5000
    Level 7  
    I uninstalled drivers in safe mode and reinstalled (and wireless driver and ethernet)
    now it looks like this:
    https://ibb.co/kEJasH
    The problem is that now he even writes no connections in the start bar ... in the internet icon.

    I looked at proxy in various browsers and changed DNS to google 8.8.8.8 secondary 8.8.4.4 also did not do anything.
  • #21 17147266
    KOCUREK1970
    Network and Internet specialist
    TomekTom5000 wrote:
    The problem is that now he even writes no connections in the start bar ... in the internet icon.

    Because the wifi network card is installed with an unsigned driver certificate.
    Download a certified driver for this network card from the manufacturer of this chip.
  • #22 17147374
    TomekTom5000
    Level 7  
    I reinstalled the drivers and I am 100% sure it was because of ADW Cleaner (I have another AVG antivirus and probably the antivirus got eaten).
    Here is a link on how people had problems:
    https://www.google.pl/search?q=ADW+CLENEAR+IN...rome..69i57.&source=j0j57.&source=j0j57.7017j

    I tried to do these things from the first 4 links in addition to downloading "zoek" because I can't find it anywhere.

    Added after 1 [hours] 1 [minutes]:

    I solved. The problem was with the proxy.
    However, you had to run as chrome administrator and then:
    1. Open Chrome and click the wrench icon in the screen's upper left corner.
    2. Click "Settings" to open your Settings page.
    3. Click "Show advanced settings" and click "Change proxy settings" to open the Windows Internet Properties dialog box.
    4. Click "Settings" to open your connection's settings.
    5. Click the check box labeled "Use a proxy server for this connection" to clear it.
    and click the check box labeled "Automatically detect settings"
    6. Click "OK" in both open dialog boxes to close them.

    Sorry, that in English - I copied from the page how to disable the proxy in chrome and I do not want to explain.
  • #23 17147767
    KOCUREK1970
    Network and Internet specialist
    TomekTom5000 wrote:
    I solved. The problem was with the proxy.

    KOCUREK1970 wrote:
    Question - what is the proxy doing here?
    Check in browsers if some proxy server is not set somewhere, has expired or has been closed and therefore such info.

Topic summary

The user reported an issue with their Acer TravelMate 5760G laptop running Windows 7, where the device is connected to a Wi-Fi network but cannot access websites, displaying a "No internet connection" error related to a proxy server. Despite having internet access on other devices, the laptop fails to load any browser, including Chrome, Firefox, and Opera. The user attempted various troubleshooting steps, including disabling the proxy settings, reinstalling drivers, and using tools like ComboFix and ADWCleaner, which may have caused further complications. The discussion involved checking router settings, confirming the Wi-Fi connection, and ultimately identifying that the problem was related to proxy settings. The user resolved the issue by adjusting the proxy settings in Chrome while running it as an administrator.
Summary generated by the language model.
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