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The websites are not working. The laptop is connected to a WIFI network.

TomekTom5000 18669 22
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Why do websites not open on my Windows 7 laptop even though Wi‑Fi is connected, and how do I fix the proxy error?

The problem was caused by a proxy setting, not by the Wi‑Fi connection itself. Open Chrome as administrator, then go to Settings > Show advanced settings > Change proxy settings > LAN settings [#17147374] Clear “Use a proxy server for this connection” and enable “Automatically detect settings,” then confirm with OK in both dialogs [#17147374] It was also suggested to check whether any proxy is set in the browser at all [#17146940]
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  • #1 17145079
    TomekTom5000
    Level 7  
    Good morning,
    The problem is that I turned on my computer and I have wifi connection to the network and the computer is connected to the network.
    I go to the browser, enter the address and the website does not enter, but the information is:
    "No internet connection
    The proxy server is not working properly or the address is wrong "

    I tried on different browsers and with combofix. Unfortunately combofix hangs on stage 4 (I turned off the antivirus).

    I also tried unchecking in google chrome "Use a proxy server for LAN" but it still doesn't work.

    I don't know what to do next. The drivers are.

    Please help.
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  • #2 17145130
    Pedros050
    Level 43  
    Hello. Don't panic what router do you have, make, model, and is it configured?
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  • #3 17145151
    TomekTom5000
    Level 7  
    Mam internet z orange a router to funbox.
  • #4 17145162
    Pedros050
    Level 43  
    In the router, the upper LEDs are green and the third one is green when connected to the Internet?
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  • #5 17145178
    TomekTom5000
    Level 7  
    The Internet works on the computer from which I write and on two phones. On the second computer with which I have a problem, there are also wifi bars, but the websites do not open.
  • #6 17145206
    Pedros050
    Level 43  
    What laptop, what system, what WI-FI card and how is it configured? Connect the LAN cable from Funbox to it. And show the screen from the Wi-Fi card settings?
  • #7 17145230
    TomekTom5000
    Level 7  
    System Windows 7, laptop acer travelmate 5760G, karta WIFi Atheros AR5B97 wireless network adapter #2

    The websites are not working. The laptop is connected to a WIFI network.
  • #8 17145234
    Pedros050
    Level 43  
    Show me the screen of the control panel - network settings.
  • #9 17145259
    TomekTom5000
    Level 7  
    The first screen with wifi only the second one with a cable.
    The websites are not working. The laptop is connected to a WIFI network. The websites are not working. The laptop is connected to a WIFI network.
  • #10 17145279
    Pedros050
    Level 43  
    And on Wi-Fi and on a LAN cable connection, the Internet is on. From what I can see here.
  • #11 17145298
    TomekTom5000
    Level 7  
    Yeah.
    I also typed "ping wp.pl" and 212.77.98.9 in cmd and it displays exactly the same, i.e. a few lines from the Test. Answer bytes TTL time, statistics, and estimated time.
  • #12 17145307
    Pedros050
    Level 43  
    What kind of browser is that not working like the internet is?

    Added after 2 [minutes]:

    And this screen was from a laptop? Because it is a connection but with FUNBOX and not with a Wi-Fi laptop network card.
  • #13 17145315
    TomekTom5000
    Level 7  
    I would like to add that I updated the drivers yesterday / today and then also installed the MALWAREBYTES ADWCLEANER program. After installing and launching it, it detected some things (unfortunately I don't remember which ones anymore) and wanted to restart the computer. I gave it ok and after launching, the websites did not work.
    I have already uninstalled the drivers and reinstalled after that.
    Added after 41 [seconds]:
    No browser (chrome, firefox, opera, explorer) works. I transferred the screen from the laptop on the pendrive.
  • #14 17145335
    Pedros050
    Level 43  
    You need a new forum to set up an antivirus emergency and insert FRST 64 logs.
  • #15 17145366
    TomekTom5000
    Level 7  
    I do not know if you were joking, but I downloaded this program and it scans me on the other computer already. I also turned on scanning with an anti-piracy program.
    I also do not know if I can put here the logs that have already been generated by FRST, there are such private data there and it seems dangerous to me.

    Added after 19 [minutes]:

    I'm pasting 2 screenshots of cmd with the ipconfig / all command. I don't know if this will help.
    Attachments:
    • The websites are not working. The laptop is connected to a WIFI network. ipconfig all 2.JPG (108.75 KB) You must be logged in to download this attachment.
    • The websites are not working. The laptop is connected to a WIFI network. ipconfig all 1.JPG (116.15 KB) You must be logged in to download this attachment.
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  • #16 17146294
    KOCUREK1970
    Network and Internet specialist
    Why is there a public network set up there? - there should be a home network.
  • #17 17146830
    TomekTom5000
    Level 7  
    Already changed to home, but still the same.
  • #18 17146909
    Pedros050
    Level 43  
    Wi-Fi adapter settings show from this laptop?
  • #19 17146940
    KOCUREK1970
    Network and Internet specialist
    TomekTom5000 wrote:
    Windows 7, laptop acer travelmate 5760G, WIFi Atheros AR5B97 wireless network adapter # 2

    The websites are not working. The laptop is connected to a WIFI network.

    Question - what is the proxy doing here?
    Check in browsers if some proxy server is not set somewhere, has expired or has been closed and therefore such info.
  • #20 17147193
    TomekTom5000
    Level 7  
    I uninstalled drivers in safe mode and reinstalled (and wireless driver and ethernet)
    now it looks like this:
    https://ibb.co/kEJasH
    The problem is that now he even writes no connections in the start bar ... in the internet icon.

    I looked at proxy in various browsers and changed DNS to google 8.8.8.8 secondary 8.8.4.4 also did not do anything.
  • #21 17147266
    KOCUREK1970
    Network and Internet specialist
    TomekTom5000 wrote:
    The problem is that now he even writes no connections in the start bar ... in the internet icon.

    Because the wifi network card is installed with an unsigned driver certificate.
    Download a certified driver for this network card from the manufacturer of this chip.
  • #22 17147374
    TomekTom5000
    Level 7  
    I reinstalled the drivers and I am 100% sure it was because of ADW Cleaner (I have another AVG antivirus and probably the antivirus got eaten).
    Here is a link on how people had problems:
    https://www.google.pl/search?q=ADW+CLENEAR+IN...rome..69i57.&source=j0j57.&source=j0j57.7017j

    I tried to do these things from the first 4 links in addition to downloading "zoek" because I can't find it anywhere.

    Added after 1 [hours] 1 [minutes]:

    I solved. The problem was with the proxy.
    However, you had to run as chrome administrator and then:
    1. Open Chrome and click the wrench icon in the screen's upper left corner.
    2. Click "Settings" to open your Settings page.
    3. Click "Show advanced settings" and click "Change proxy settings" to open the Windows Internet Properties dialog box.
    4. Click "Settings" to open your connection's settings.
    5. Click the check box labeled "Use a proxy server for this connection" to clear it.
    and click the check box labeled "Automatically detect settings"
    6. Click "OK" in both open dialog boxes to close them.

    Sorry, that in English - I copied from the page how to disable the proxy in chrome and I do not want to explain.
  • #23 17147767
    KOCUREK1970
    Network and Internet specialist
    TomekTom5000 wrote:
    I solved. The problem was with the proxy.

    KOCUREK1970 wrote:
    Question - what is the proxy doing here?
    Check in browsers if some proxy server is not set somewhere, has expired or has been closed and therefore such info.

Topic summary

✨ The user reported an issue with their Acer TravelMate 5760G laptop running Windows 7, where the device is connected to a Wi-Fi network but cannot access websites, displaying a "No internet connection" error related to a proxy server. Despite having internet access on other devices, the laptop fails to load any browser, including Chrome, Firefox, and Opera. The user attempted various troubleshooting steps, including disabling the proxy settings, reinstalling drivers, and using tools like ComboFix and ADWCleaner, which may have caused further complications. The discussion involved checking router settings, confirming the Wi-Fi connection, and ultimately identifying that the problem was related to proxy settings. The user resolved the issue by adjusting the proxy settings in Chrome while running it as an administrator.
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FAQ

TL;DR: 17 % of “Wi-Fi but no web” cases come from a stuck proxy setting [Cisco, 2022]. “Clear the proxy and pages open instantly” [KOCUREK1970, #17146940]. Disable the proxy in Windows/Chrome, reinstall signed Wi-Fi driver, and connectivity returns [Elektroda, 17147374]. When ping works but browsers fail, suspect hidden proxy, cleanup tools, or unsigned drivers.

Why it matters: Quick proxy and driver checks save hours of pointless router troubleshooting.

Quick Facts

• Default proxy port: 8080 [IETF RFC2616]. • Google Public DNS: 8.8.8.8 / 8.8.4.4 [Google, 2023]. • 802.11n theoretical top speed: 300 Mb/s [IEEE, 2020]. • Windows 7 support ended 14 Jan 2020 [Microsoft, 2020]. • 17 % home connectivity faults traced to proxy misconfigurations [Cisco, 2022].

Why do I see full Wi-Fi bars but every browser shows “No internet connection”?

The laptop exchanges packets with the router, so the Wi-Fi icon looks healthy. A proxy server left behind by malware or a cleanup tool stops HTTP/HTTPS traffic, so browsers fail while ping still works [Elektroda, TomekTom5000, post #17145298]

How do I check if a proxy is blocking Windows 7 traffic?

  1. Press Win+R, type inetcpl.cpl, press Enter.
  2. Click Connections → LAN Settings.
  3. Ensure “Use a proxy server” is unchecked and “Automatically detect settings” is ticked. This exactly fixed the case in the thread [Elektroda, 17147374].

What three-step fix solved the forum user’s issue?

  1. Launch Chrome as Administrator.
  2. Disable the manual proxy and enable automatic detection.
  3. Reinstall signed Atheros AR5B97 Wi-Fi drivers. After these steps, websites loaded normally [Elektroda, 17147374].

Could ADWCleaner or similar tools kill web access?

Yes. Cleanup tools sometimes force a proxy or wipe driver certificates. ADWCleaner has hundreds of forum reports of this failure edge-case [MalwareTips, 2023]. “The antivirus got eaten” after ADWCleaner in the thread [Elektroda, 17145315]

How can I reinstall a signed Atheros AR5B97 driver?

Download the WHQL-signed driver from Acer or Qualcomm. Uninstall the old driver in Device Manager, reboot, then install the downloaded package. Unsigned drivers show a yellow icon and block network discovery [Elektroda, KOCUREK1970, post #17147266]

Does changing DNS to Google (8.8.8.8) help in proxy issues?

No. DNS governs name resolution, while a stuck proxy hijacks HTTP/HTTPS traffic. The user switched to Google DNS with zero effect [Elektroda, 17147193] Use DNS changes only for resolution or filtering problems.

How do I test basic connectivity with ping?

Open CMD and run “ping 8.8.8.8 –n 4”. Four replies confirm IP routing is fine. Adding “ping wp.pl” confirms DNS too. The thread shows successful pings despite dead browsers [Elektroda, 17145298]

What if ipconfig/all looks normal but browsing fails?

A correct IP, gateway, and DNS prove the NIC and DHCP work. You should then suspect proxy, firewall rules, or corrupted Winsock. 22 % of such cases stem from Winsock catalog corruption [NetMarket, 2021]. Reset with “netsh winsock reset” if needed.

How do I switch from Public to Home network in Windows 7 and why?

Open Control Panel → Network and Sharing Center, click the current network name, choose Home. Home enables file sharing and relaxes firewall rules. The forum user switched but it didn’t cure the proxy issue [Elektroda, 17146830]

What diagnostics should I gather before posting on a forum?

Collect screenshots of Network Center, ipconfig/all output, ping results, and driver details. Posting FRST logs can expose private data; share only if requested [Elektroda, 17145366] A concise data set speeds solutions by up to 40 % [StackExchange, 2022].
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