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Internet Accessible on Phone But Unable to Open Websites: System 01 Issue

WieWiek 14031 6
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 16316627
    WieWiek
    Level 7  
    I have internet on my phone and I can use applications such as FB but the website doesn't open. I had the same problem on my computer but it was fixed. I don't know how to fix it. The problem on the computer was that the Internet running on system 01 could not be read by my computer. My brother fixing the problem had to enter the code somewhere in the computer settings. However, I do not know what to do in the case of a telephone. I hope someone knows how to fix it. Thanks in advance for all replies

    Thanks for answering, just call to BOK
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  • #2 16316787
    rtj71
    IT specialist  
    Ask your brother what and where he entered. What appears when you enter the site? maybe the fault lies with the internet connection provider?
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  • #3 16316833
    yogi009
    Level 43  
    WieWiek wrote:
    My brother fixing the problem had to enter the code somewhere in the computer settings.


    I'd call the cellular service office and ask for help setting the phone. This is definitely the best path for you.
  • #4 16316972
    WieWiek
    Level 7  
    [quote = "rtj71"] Ask your brother what and where he entered. What appears when you enter the site? maybe the fault lies with the internet connection provider? [/ quote
    The fault is not on the prosecutor's side because Fb and Mesenger are normally involved. When I go to the site, it pops up: "This site is unreachable. Could not find DNS server address"
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  • #5 16316974
    kkknc
    Level 43  
    So no settings. Phone to BOK and they will send SMS with configuration. Like a typical telephone.
  • #6 16317045
    yogi009
    Level 43  
    You can also test DNSs, e.g. Google.
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  • #7 16351112
    WieWiek
    Level 7  
    A phone call to BOK was enough. Thanks for the help
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Topic summary

The user is experiencing an issue where their phone has internet access, allowing the use of applications like Facebook, but is unable to open websites. This problem mirrors a previous issue on their computer, which was resolved by entering a specific code in the computer settings. The user is unsure how to replicate this fix on their phone. Responses suggest contacting the cellular service provider (BOK) for assistance with phone settings, as well as checking DNS settings, such as using Google's DNS. The user later confirms that a call to BOK resolved the issue.
Summary generated by the language model.
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