HP Omen 15 i7 6700hq - CPU Temperature Reaching 90°C During Gaming, Loud Fan Noise & Solutions

Hello,

a few days ago I bought a new HP Omen laptop: i7 6700hq, 12gb RAM, 128 SSD, 1 TB HDD, GTX 965M. In general, everything is OK, but when I start a game, there is a problem:

1. Fast heating of the processor (also motherboard according to SpeedFan). Almost immediately at a higher load, the temperature jumps up to 90 degrees C. Both Speed Fan and HW Monitor indicate that the problem concerns only the processor - the graphics card and disk have normal temperatures.
2. When the temperature goes up, the windmills start, which work incredibly loud - I have never encountered anything like that, but they sound like a vacuum cleaner. I note that I have not dealt with gaming laptops so far, so maybe that's why I feel such discomfort.

When I play Football Manager, the temperature jumps from time to time, when the game had more data - then it drops to 40-50 degrees. When I play, for example, Fifa or demos of some shooters, it's worse because the temperature is still above 70 degrees and often reaches 95 degrees.
I will also add that when I check in the task manager - the processor never exceeds 40% of the load, and yet the temperature goes crazy.

The above symptoms do not occur when the laptop is running on battery - then it works quietly and the temperatures do not jump. I didn't get the impression that it worked much slower / weaker. There is of course no problem during normal use - internet, youtube, e-mail etc. The computer works quite quietly, it doesn't heat up (temperatures below 40 degrees).

And now a few questions from me.

1. Is such a temperature in a virtually new laptop that has not yet dusted is the norm? Should I report to the service / seller?
2. If something is wrong, what could be the reason? For example, poor paste on the processor? I assume that if the equipment is under warranty, I should not replace it myself. Maybe under the warranty the service will replace such a paste?
3. What else should I check / do to lower fan temperatures and noise? Since there is no problem while working on the battery, maybe you can set some other power plan to get this effect also when the power supply is connected?
4. Do you recommend any programs to do more tests that can brighten the situation up more?

Thanks in advance for your help

Ad1. For warranty repair
Ad2. Damaged sensor, incorrect temperature display, incorrect assembly of components.
Ad3. Nothing, if it's new equipment, that's for guarantee and that's it.
Ad4. Take screenshots of HWMonitor, Linx, or OCCT.

Thank you for your answer. Here are the screenshots:

Linx test:


Screenshot from HWMonitor during the test:


screenshot from HWMonitor after running the Fify 17 demo (after about 20 seconds):


What do you think Service or normal for this equipment?

For the second time: service 88 degrees on one core and 65 on the other - something is wrong here. It's best to post these dumps when reporting a bug.

Thanks, the laptop is under warranty, so I'll hit for service. And out of curiosity: what differences in temperatures between individual processor cores are acceptable?

In general, the design of this laptop is a mistake. It is too thin to cope with the heat dissipation that 4-core i7 plus GTX 965 generates. Problems with high temperatures will not be solved. I suspect that the CPU and GPU can easily warm up to 95 degrees then episode and "throttling". But as a colleague wrote above and is right, the temperature difference between 1 and 2 core should be max a few degrees, not over 20. There is a lot of information in forums and reviews that this model has problems with heat dissipation.

Nevertheless, what surprises me is the fact that only the processor heats up (the graphics card is normal - whether during playing or during the Linx test). And the question of the game on the battery - the problem does not occur at all - the fans run relatively quietly, the processor does not heat too much. Anyway thanks. I will try to interact with the service:)

Check to see if the HP manufacturer has posted a newer BIOS version on the page, which corrects the problem as far as possible.

Oh, that's valuable advice. From what I see, my BIOS version is not the latest (there are 2 newer ones). One question: installing the new version does not affect the warranty in any way?

sqnhed wrote:

One question: installing the new version does not affect the warranty in any way?

NO. Therefore, the manufacturer specifically places on the site so that you can carry out the update. You choose the appropriate system version you have, download the file and update. It takes on average a few minutes if something goes wrong, which nowadays happens sporadically you have a guarantee.

Unfortunately, the latest BIOS (January version) didn't do the trick (the differences are minimal). I call the service tomorrow and have fun with it

I probably won't know the cause of the problem, because the seller offered me a replacement for a new one. Unless the new one will be the same ...