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Team Viewer Remote Desktop Image Freezes, Cursor Movement & Sound Persist, VPN Server Solution

Mezir 4254 9
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 16332973
    Mezir
    Level 13  
    Hello, for 2 days I have had a problem with the team viewer program, so when I connect to another computer, the image of the remote computer freezes after a while (I can still see the cursor movement and hear the sounds of the remote computer).
    I write the topic in this section because I am convinced that the fault is on the provider's side, because when I connect via a VPN server (for example CyberGhost), this problem does not occur.

    A question for you. How to diagnose where the problem occurs?

    Ps The problem also occurs in the mobile application, which makes me convinced that it is the internet provider's fault.

    Best regards.
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  • #2 16333021
    Kraku25
    Level 12  
    Rather, you only have to support TeamViewer, because the VPN also goes through your provider.
    The question is, does this happen with every remote machine you connect to and every local machine you connect to?
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  • #3 16333114
    Mezir
    Level 13  
    I put a virtual machine on my computer on VMWare and installed Team Viewer on it, and then connected to it (without VPN) and the problem does not occur.
    I only have one remote computer from another provider, so I have no way to check on others.
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  • #4 16333119
    Kraku25
    Level 12  
    I would be looking for a problem on the remote host. Any reinstallation of teamViewer may ...
  • #5 16333472
    Mezir
    Level 13  
    I did reinstallation, but it will not help, because the same problem on the phone.
  • #7 16334890
    Mezir
    Level 13  
    I am posting my logs here, unfortunately I am not able to understand them, maybe you can read something.


    // here were logs, deleted and sent to team viewer
  • #8 16334993
    Kraku25
    Level 12  
    It doesn't say anything to me either, probably the best support will be as I mentioned in the first post.
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  • #9 16335148
    Mezir
    Level 13  
    I wrote to the Team Viewer support, I'll see what they tell me.
  • #10 16966148
    magal84
    Level 14  
    Did you find a solution to your problem? I have such a case too and with only one computer. After a moment of connection, the image freezes, although I can still move the cursor and perform operations. Previously there was WIN8 on the client computer, now it is 7 with the latest TV version. The problem occurs both when connecting from a computer with WIN7 and an Android phone - also with the latest TV version. I have already changed the number on the client side and I am slowly starting to see a hardware problem on his side, considering the variable system platforms on both sides. Before that, everything worked as it should for 2 years. The rest of the machines can be controlled without any problems.
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Topic summary

The discussion revolves around a user experiencing image freezing issues while using TeamViewer for remote desktop connections, despite being able to see cursor movements and hear sounds. The user suspects the problem lies with their internet service provider, as the issue does not occur when connecting through a VPN service like CyberGhost. Various responses suggest checking the remote host for issues, examining TeamViewer logs for errors, and considering potential hardware problems on the remote machine. The user has attempted reinstalling TeamViewer and has reached out to TeamViewer support for further assistance. Another participant shares a similar experience, indicating that the problem may be related to the specific remote computer being accessed.
Summary generated by the language model.
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