Hello everyone. I bought a Samsung UHD 55 TV. The TV set is less than a week old. There are spots from the backlight at the bottom edge, and the image is displayed normally. Where can they come from? Is this a factory defect or maybe improper handling of the equipment? What can I do with this?

Have the TV serviced, they should repair or replace it under warranty.

Advertise, do nothing yourself.

Thanks, but can you say more about these patches?

Defect in any of the matrix layers. Why do you need to know it if we don't know anything without dismantling the matrix? The TV is under warranty.

I am curious, and before I take him to the site I would like to know if it could be my fault.

Are there mechanical damages like cracked matrix? If it's not, it's not your fault.

There are no cracks, except for highlighting, the image displays correctly. Thanks for the help

Don't do it - they can blame you. Report the service, and they are expected to come to your home.

Hello! I have the same problem. I wonder how this case ended. Has the TV been repaired or replaced?

Don't look at it, because each case is individual - advertise TV in the store, or give it back within 14 days (if bought online).

Samsung UHD 55 TV: Backlight Spots Near Bottom Edge - Factory Defect or Improper Handling?

Goofiq 7713 10

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#1 16382633 30 Mar 2017 22:43

Goofiq Goofiq

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Post #1
16382633 30 Mar 2017 22:43

Hello everyone. I bought a Samsung UHD 55 "TV. The TV set is less than a week old. There are spots from the backlight at the bottom edge, and the image is displayed normally.
Where can they come from? Is this a factory defect or maybe improper handling of the equipment? What can I do with this?
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#2 16382645 30 Mar 2017 22:45

Piotr2608 Piotr2608

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Post #2
16382645 30 Mar 2017 22:45

Have the TV serviced, they should repair or replace it under warranty.

Company Account:
ZimTech Piotr Zimny
Przy Bażantarni 13/31A, Warszawa, 02-793 | Tel.: | Company Website: https://zimtech.com.pl
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#3 16382648 30 Mar 2017 22:46

sosarek sosarek

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Post #3
16382648 30 Mar 2017 22:46

Advertise, do nothing yourself.

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#4 16382655 30 Mar 2017 22:46

Goofiq Goofiq

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Post #4
16382655 30 Mar 2017 22:46

Thanks, but can you say more about these patches?
#5 16382694 30 Mar 2017 23:05

Piotr2608 Piotr2608

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Post #5
16382694 30 Mar 2017 23:05

Goofiq wrote:
Thanks, but can you say more about these patches?

Defect in any of the matrix layers. Why do you need to know it if we don't know anything without dismantling the matrix? The TV is under warranty.

Company Account:
ZimTech Piotr Zimny
Przy Bażantarni 13/31A, Warszawa, 02-793 | Tel.: | Company Website: https://zimtech.com.pl
#6 16382709 30 Mar 2017 23:10

Goofiq Goofiq

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Post #6
16382709 30 Mar 2017 23:10

Piotr2608 wrote:
Defect in any of the matrix layers. Why do you need to know it if we don't know anything without dismantling the matrix? The TV is under warranty.

I am curious, and before I take him to the site I would like to know if it could be my fault.
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#7 16382715 30 Mar 2017 23:13

Piotr2608 Piotr2608

Company Account
Level 41

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Post #7
16382715 30 Mar 2017 23:13

Are there mechanical damages like cracked matrix? If it's not, it's not your fault.

Company Account:
ZimTech Piotr Zimny
Przy Bażantarni 13/31A, Warszawa, 02-793 | Tel.: | Company Website: https://zimtech.com.pl
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#8 16382787 30 Mar 2017 23:42

Goofiq Goofiq

Level 10

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Post #8
16382787 30 Mar 2017 23:42

There are no cracks, except for highlighting, the image displays correctly. Thanks for the help
#9 16383830 31 Mar 2017 15:19

KOCUREK1970 KOCUREK1970

Network and Internet specialist

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Post #9
16383830 31 Mar 2017 15:19

Goofiq wrote:
before I take him to the service

Don't do it - they can blame you.
Report the service, and they are expected to come to your home.
#10 16795338 02 Nov 2017 08:03

emilanowski emilanowski

Level 10

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Post #10
16795338 02 Nov 2017 08:03

Hello!
I have the same problem. I wonder how this case ended. Has the TV been repaired or replaced?
#11 16795612 02 Nov 2017 10:45

KOCUREK1970 KOCUREK1970

Network and Internet specialist

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Post #11
16795612 02 Nov 2017 10:45

emilanowski wrote:
I have the same problem. I wonder how this case ended.

Don't look at it, because each case is individual - advertise TV in the store, or give it back within 14 days (if bought online).
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Topic summary

A user reported backlight spots at the bottom edge of their new Samsung UHD 55" TV, questioning whether it was a factory defect or due to improper handling. Responses suggested that the issue likely stems from a defect in the matrix layers, and the TV should be serviced under warranty. Users advised against attempting repairs themselves to avoid being blamed for any damage. It was noted that if there are no visible mechanical damages, the user is not at fault. Some participants shared similar experiences and recommended returning the TV if purchased online within the return period.
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Samsung UHD 55 TV: Backlight Spots Near Bottom Edge - Factory Defect or Improper Handling?

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