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DirectX installation problem - I get an error when trying to install

vatt95 6945 9
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  • #1 16847219
    vatt95
    Level 7  
    Hello, I have a problem with running most games recently, I get an error in them:

    Quote:
    "Game Name-Win64-Shipping.exe - Application Error
    The application did not start properly (0xc000007b).
    Click the OK button to end the application "


    My friends and I have concluded that the problem is with DirectX because I get an error when I try to install:

    Quote:
    "An internal system error has occurred.
    Check the DXError.log and DirectX.log files in the windows folder to identify the problem "


    I've already searched Google a bit. I came across the command: sfc / scannow and got the message:

    Quote:
    "Windows Resource Protection found corrupt files but was unable to fix some
    of them. Details are included in the CBS.Log windir \ Logs \ CBS \ CBS.log. For
    example C: \ Windows \ Logs \ CBS \ CBS.log. Note that logging is currently not
    supported in offline servicing scenarios. "


    Please help, I do not know how to solve this problem (usually I was able to solve most of them), below I am attaching all the logs and specifications of my MSI GP60 Leopard Pro. If something is missing, please let me know, I will join.
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  • #2 16847337
    DriverMSG
    Admin of Computers group
    Show SMART disk.
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  • #3 16847394
    Kolobos
    IT specialist
    SFC did not find anything significant. In addition, in the future, learn to filter the cbs file -> https://support.microsoft.com/en-us/help/9282...e-log-file-entries-that-the-microsoft-windows -resourc

    As for DX:
    11/24/17 14:35:04: DXWSetup: A newer version of DirectX have been installed already.

    > The application did not start properly (0xc000007b).

    This may be due to the wrong DX files.

    Download http://www.dependencywalker.com/depends22_x64.zip and upload the log generated for "Game-Win64-Shipping.exe".
  • #5 16847415
    Kolobos
    IT specialist
    [] X3DAUDIO1_7.DLL 2010-02-10 09:14 2010-02-04 18:44 22 360 A 0x0000BA83 0x0000BA83 x86 Console CV 0x -------- 00400000 Unknown 0x00007000 Not Loaded 9.28.1886.0 9.28.1886.0 6.0 8.0 6.0 5.1

    The file is 32-bit, but it should be 64-bit.

    Go to c: \ windows \ system32 \ X3DAUDIO1_7.DLL and rename the file to X3DAUDIO1_7.bck, then replace it with the one in the attachment.
    After completing it, check that it is ok.

    (the one to which I gave the link earlier is also 32-bit)
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  • #6 16847451
    vatt95
    Level 7  
    It did not help, the problem persists
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  • #8 16847504
    vatt95
    Level 7  
    Farbar Recovery Scan Tool (x64) Version: 24-11-2017 01
    Launched by Wiktor (11-25-2017 09:58:14)
    Boot from D: \ Downloaded \ Downloaded
    Start Mode: Normal

    ================== Search for files: "X3DAUDIO1_7.DLL" =============

    C: \ Windows \ SysWOW64 \ X3DAudio1_7.dll
    [2014-12-13 12:32] [2010-02-04 10:01] 000022360 _____ (Microsoft Corporation) C811E70C8804CFFF719038250A43B464 [Digitally signed file]

    C: \ Windows \ System32 \ X3DAudio1_7.dll
    [2014-12-13 09:10] [2010-02-04 10:01] 000022360 _____ (Microsoft Corporation) C811E70C8804CFFF719038250A43B464 [Digitally signed file]


    ====== End Search ======
  • #10 16847594
    vatt95
    Level 7  
    I installed it, it works, thank you. Topic to be closed ?

    DirectX installation problem - I get an error when trying to install

Topic summary

A user reported an error when attempting to install DirectX, which was affecting their ability to run games on an MSI GP60 Leopard Pro. Initial troubleshooting included running the SFC command, which did not reveal significant issues. Suggestions included checking the SMART disk, analyzing the CBS log file, and replacing the 32-bit X3DAUDIO1_7.DLL file with a 64-bit version. After confirming identical file versions in both SysWOW64 and System32 directories, the user was advised to uninstall and reinstall DirectX. Following this procedure, the user successfully resolved the issue.
Summary generated by the language model.
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