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Facebook Extremely Slow to Load on Phone & Laptop: Solutions for Recurring Issue? (OTL Scan Link)

Mister1337 10230 9
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  • #1 16859070
    Mister1337
    Level 7  
    Hello!
    Since yesterday, Facebook is very slow to load, actually I'm not able to use it. Previously, the problem occurred every 2-3 weeks. From yesterday to the present I am not able to do anything at all on FB. On the phone everything flashes, on the laptop, which is hooked to the same link also. I formatted the computer last year in February, but it is not terribly collapsed (I do not download movies / games). I was scanning the anti-Malwer computer and there were some viruses that I deleted, cleaned everything with CCleaner and nothing more. The problem occurs on every browser (chrome, mozilla, opera). I have Avasta, I've added the page to trusted ones (so that it does not scan her antivirus) and nothing too. I would like the format to be the last resort ...

    Link to the OTL scan
    http://wklej.org/id/3307984/
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  • #2 16859126
    Kolobos
    IT specialist
    Logs from FRST are required.
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    #4 16859172
    Kolobos
    IT specialist
    Odinstaluj Ace Stream Media 3.1.16.3.1.

    Obok frst.exe utworz plik Fixlist.txt z zawartoscia:
    Task: {37B4F170-F129-4563-A388-0CA95D1AED20} - System32\Tasks\{C8DACA51-30DB-4EB9-9C9A-E1A73B514B76} => C:\Windows\system32\pcalua.exe -a E:\Setup.exe -d E:\
    Task: {3A4B2331-886A-4245-A100-784B499E1FF4} - System32\Tasks\{170B5113-C5AB-4A74-A7E9-3E8B06F1BCE8} => C:\Windows\system32\pcalua.exe -a C:\Users\Kamil\Downloads\GSAutoClicker-Setup.exe -d C:\Users\Kamil\Downloads
    Task: {CE2C41DE-4156-416D-851B-5BE4C08C54DA} - System32\Tasks\{6ADE8375-1D1D-41E5-8CE7-0C973032AB0E} => C:\Windows\system32\pcalua.exe -a C:\Users\Kamil\Downloads\daemon4304-lite.exe -d C:\Users\Kamil\Downloads
    Task: {FDE29F87-EE31-4196-AAE8-6B818D043265} - System32\Tasks\{DAB39259-E1E7-45DD-8E59-F3EE7682682F} => C:\Windows\system32\pcalua.exe -a "C:\Program Files (x86)\Common Files\Nero\Nero ProductInstaller 4\SetupX.exe"
    HKU\S-1-5-21-1934294674-1707404434-37598637-1000\...\MountPoints2: {88ae22b5-0bbe-11e6-ba17-bcaec5b96853} - F:\setup.exe
    FF Extension: (Ace Script) - C:\Users\Kamil\AppData\Roaming\ACEStream\extensions\awe\firefox\acewebextension_unlisted.xpi [2017-09-11] [Przestarzałe]
    FF Plugin: @Microsoft.com/GENUINE -> disabled [Brak pliku]
    CHR HKU\S-1-5-21-1934294674-1707404434-37598637-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [mjbepbhonbojpoaenhckjocchgfiaofo] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [efaidnbmnnnibpcajpcglclefindmkaj] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [eofcbnmajmjmplflapaojjnihcjkigck] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx
    S2 Nero BackItUp Scheduler 4.0; C:\Program Files (x86)\Common Files\Nero\Nero BackItUp 4\NBService.exe [X]
    S2 Sunshinesvc; C:\Program Files (x86)\Corner Sunshine\sunshinesvc.dll [X]
    U3 atuwn8vc; Brak ImagePath
    S3 VMnetAdapter; system32\DRIVERS\vmnetadapter.sys [X]
    2017-11-30 15:37 - 2017-11-30 15:37 - 000084290 _____ C:\Users\Kamil\Downloads\Extras.Txt
    2017-11-30 15:36 - 2017-11-30 15:36 - 000088080 _____ C:\Users\Kamil\Downloads\OTL.Txt
    2017-11-30 15:27 - 2017-11-30 15:27 - 000602112 _____ (OldTimer Tools) C:\Users\Kamil\Downloads\OTL.exe

    W FRST wybierz Napraw.

    Zamiesc screen z:
    CrystalDiskInfo: http://portableapps.com/apps/utilities/crystaldiskinfo_portable
    oraz:
    Process Explorer: https://technet.microsoft.com/pl-pl/sysinternals/processexplorer
    (cale okna!)
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  • #5 16859616
    Mister1337
    Level 7  
    ok, I removed Ace Stream Media.
    Scan with CrystalDiskInfo
    Spoiler:
    Facebook Extremely Slow to Load on Phone & Laptop: Solutions for Recurring Issue? (OTL Scan Link)


    Process Explorer
    Spoiler:
    Facebook Extremely Slow to Load on Phone & Laptop: Solutions for Recurring Issue? (OTL Scan Link)


    Spoiler:
    Facebook Extremely Slow to Load on Phone & Laptop: Solutions for Recurring Issue? (OTL Scan Link)


    And here is the FRST fixlog http://wklej.org/id/3308686/
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  • #6 16863197
    Mister1337
    Level 7  
    I have the impression that facebook works a little better but still this is not what's on another computer. Any suggestions ?
  • #7 16863247
    Kolobos
    IT specialist
    Have you checked all browsers?

    Also uninstall Avast and check it out without it.
  • #8 16863983
    Mister1337
    Level 7  
    I checked on chrome, mozilla and opera.
    Uninstalling Avasta, unfortunately, did not help. I would add that the problem previously occurred once in a while and disappeared after a few hours, and now it has been for 3 days. I really have no idea what's going on ...
  • #9 16864007
    RADU23
    Moderator of Computers service
    SMART disk does not communicate anything disturbing.
    The disk is ok.
  • #10 16864234
    Mister1337
    Level 7  
    Or maybe something with proxy servers? Something like that somewhere on the internet I read that this may be the cause, but my knowledge on this subject is gone and in total I did not play with it in any way so it's hard to get something wrong.

Topic summary

Facebook has been reported to load extremely slowly on both mobile and laptop devices, with issues persisting for several days. The user has attempted various troubleshooting steps, including scanning for malware, using CCleaner, and uninstalling Avast antivirus, but the problem remains unresolved. The issue occurs across multiple browsers (Chrome, Mozilla, Opera) and may be related to proxy server settings. Follow-up suggestions include checking browser settings and further investigating potential network issues.
Summary generated by the language model.
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