TP-Link Authorized Service Centers in Poland: Fast Router Repair Support & Locations

Hi. What authorized service in Poland supports TP-Link routers?
I was looking on the net, I didn't find a point where I could send for repair. I know I can return the router where I bought it, but I think sending it directly to an authorized service center will speed up the process.

Welcome.
http://www.tp-link.com.pl/support/rma/

Quote:

A damaged and complete product - device, antennas, power supply (if included with the product) should be delivered to the place of purchase together with a fiscal receipt or VAT invoice.

Perhaps you can learn more here: http://www.tp-link.com.pl/support-contact.html

.:aspire:. wrote:

i think sending directly to an authorized service will speed up the process.

You can return it to the store (complaint) and request replacement of the equipment - the complaint is much more favorable (for the customer) than the warranty.

KOCUREK1970 wrote:

You can return it to the store (complaint) and request replacement of the equipment

You can demand anything, but the store does not have to agree to it (Art 560 of the Civil Code, if I remember correctly).

KOCUREK1970 wrote:

a complaint is much more advantageous (for the customer) than the warranty.

It must be a warranty. It is not always better. For example, the manufacturer can provide a 3-year warranty (and this is the case with current TPLink products), and the warranty can only be used for 2 years.

There is one more interesting point:

uokik.gov.pl wrote:

For one year of the seller's liability, there is a presumption that the defect or its cause existed at the time of sale. This situation makes it easier to file a complaint, because it is the entrepreneur who has to prove that the defect was caused by the fault of the consumer.

If the defect is noticed at a later date, i.e. between the 12th and 24th month from the release of the goods, the consumer should prove that the defect of the goods existed at the time of purchase - e.g. it is the result of the use of poor-quality materials, incorrect production or incorrect manual or maintenance. In support of its claims, it may (but does not have to) use the help of specialists, including the opinions and analyzes of independent experts.

So if the router is at least one year old, then its current owner will be obliged to prove that the defect existed at the time of purchase (which in my opinion could be difficult and even quite expensive, if feasible, if you find an interesting seller - here warranty can sometimes be easier to fulfill).

dt1 wrote:

You can demand anything, but the store does not have to agree to it

Here, the Consumer Act of December 25, 2014 plays the main role.
The replacement for a new and defect-free one is listed as the first in the Consumer Act (resulting from the provisions on complaints) - and the customer has the right to demand it, referring to its provisions.
If the customer's request (replacement for a new and defect-free item) cannot be met, the store is obliged to propose a different solution to which the customer is NOT obliged or forced to agree and can still insist.
It is the customer who indicates what he expects from the seller (replacement with new and defect-free goods, price reduction, repair).

dt1 wrote:

It must be a warranty

It is better to use the determination of non-compliance of the goods with the contract.

dt1 wrote:

It is not always better. For example, the manufacturer can provide a 3-year warranty (and this is the case with current TPLink products), and the warranty can only be used for 2 years.

It is more favorable in the first 2 years (when it comes to the manufacturer's warranty for a period of 3 years).
For the first 2 years, it is protected by the Consumer Act and the provisions of the Civil Code.
When using the warranty, you have virtually no rights and you are forced to agree to the manufacturer's conditions.

dt1 wrote:

So if the router is at least one year old, then its current owner will be obliged to prove that the defect existed at the time of purchase (which in my opinion could be difficult and even quite expensive, if feasible, if you find an interesting seller - here warranty can sometimes be easier to fulfill).

I have not heard of a coincidence that the store rejected the customer's request and demanded to prove that it was to blame for damaged equipment over 12 months.
The manufacturer's service will replace it just like that and will not examine the equipment in depth - if it gets there, they will check the cause of the damage and it may be uninteresting then?
Very often, the seller does not give the equipment to check anywhere, just exchanges the customer and that's it - then he reports the pre-sale damage to the manufacturer of the equipment and the manufacturer replaces it with the store immediately for a defect-free item.

I have used complaints many times (and practically only from it), the provisions of the Consumer Act have never failed me (maybe once, but the store heard that I was going to the Consumer Ombudsman and immediately changed its previous negative position ).

KOCUREK1970 wrote:

Here, the Consumer Act of December 25, 2014 plays the main role.
The replacement for a new and defect-free one is listed as the first in the Consumer Act (resulting from the provisions on complaints) - and the customer has the right to demand it, referring to its provisions.

I propose to consider http://prawo.sejm.gov.pl/isap.nsf/DocDetails.xsp?id=WDU20170000683 - a few things have changed since 2014.

KOCUREK1970 wrote:

If the customer's request (replacement for a new and defect-free item) cannot be met, the store is obliged to propose a different solution to which the customer is NOT obliged or forced to agree and can still insist.
It is the customer who indicates what he expects from the seller (replacement with new and defect-free goods, price reduction, repair).

Of course, he can, I wrote that he can demand everything, but we have the aforementioned Art 560 § 2. If the buyer is a consumer, he may, instead of the seller's proposed removal of the defect, demand that the item be replaced with a defect-free one or, instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the goods into conformity with the contract in the manner chosen by the buyer or would require excessive costs compared to the method proposed by the seller.

The seller can easily prove that a post-repair, used router in an open package will have a lower value than a new, wrapped one, so if the customer is to give the customer a new one off the shelf and replace it with a post-repair / used condition - a replacement request will incur excessive costs compared to repair by the manufacturer's service.

KOCUREK1970 wrote:

It is more favorable in the first 2 years (when it comes to the manufacturer's warranty for a period of 3 years).
For the first 2 years, it is protected by the Consumer Act and the provisions of the Civil Code.

In the case of TPL, it may be, but it is not always better. Door-to-door guarantees, in which the service is declared within a reasonable time, on-site guarantees (e.g. next-business-day) are in my opinion more favorable than warranty claims

KOCUREK1970 wrote:

I have not heard of a coincidence that the store rejected the customer's request and demanded to prove that it was to blame for damaged equipment over 12 months.

You see, and you can meet, because there is such a record and I didn't make it up. Only that, fortunately, the store usually does not see a problem when it comes to handling the complaint, so this usually does not happen.

KOCUREK1970 wrote:

I have used complaints many times (and practically only from it), the provisions of the Consumer Act have never failed me (maybe once, but the store heard that I was going to the Consumer Ombudsman and immediately changed its previous negative position ).

I also used the services of the Ombudsman, she has a lot of knowledge, but unfortunately little possibilities. And for items of lower value, rarely any consumer will bring an action in court - and a dishonest seller can rely on it. The Ombudsman himself can only threaten, he can write a nice letter full of relevant paragraphs and he can assist the client in referring the case to the Court. Unfortunately, it cannot force the seller to do anything (as I have already found out as a customer of a dishonest company - only the notification that the case was referred to the Court affected them).

Thank you very much for legal advice, but I know consumer rights. I just wanted to ask if anyone knows which ASP is supported by TP-Link.
TP-Link's technical consultant said to return it to the seller, that is: either they send it to some foreign service, or the seller sends it to some hub that does expert opinions or exchanges.

If the router is damaged, you give / send back to the place of purchase. There are no authorized services, because TP-link does not repair its equipment, but only replaces them if they are actually damaged and under warranty.

OKAY. Thanks. The helpline technician spread his hands and said the router was damaged. I bought it 2 weeks ago so there shouldn't be (hopefully) problems with the replacement.

It is a pity that you did not write what the device model is, what connection and what is going on ??? Unfortunately, we are not fairies.

.:aspire:. wrote:

Thanks. The helpline technician spread his hands and said the router was damaged

Much said that "technician"

I don't know who he was there. In any case, the fault is that you cannot connect to the Wi-Fi network every few hours. After restart, everything is OK, and after some time the problem returns again. Internet via LAN works perfectly all the time, there are problems with Wi-Fi. The network is visible all the time, but you cannot connect to it (by any device in the house). As part of the test, I turned off all security and combined with DHCP. The same problem all the time.

What is this internet when connected to the TP-link? The model of this router?

Neostrada. TP-Link TD-W8970. The cable is plugged into the ADSL connector.
Internet via LAN is still available. Sometimes you cannot connect to Wi-Fi.

How are your Wifi configured? Turn off all machines, set a specific channel and width to 20MHz, How are Wireless Security set up? Test 802.11g how does the wifi network behave?

I have already done so, additionally tested with disabled security. Now I only have mac filtering. And then the same problem.
Sometimes it throws "authentication error" on the device it wants to connect.

Show what you have set in Wireless Settings and Security. Enables WPA2 / AES security,

My security is off. Only macros filtering works.
It's the radio's 100% fault.

Well, you say so, it remains to be returned to the store and a complaint.

I know. That's why I asked which ASP TP-Link supports. It looks like I have to send the dish back to the seller and the dish is processed for a month or more.

Unfortunately, we won't fix it on the forum. This is the policy of the TP-Link corporation.