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TomTom Start 20 - No Maps Found, Stuck at 70% Update, Lost Service Connection & Troubleshooting

LiquI 8397 12
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  • #1 16919250
    LiquI
    Level 5  
    Hello, well, a friend gave me such navigation and when I turn on navigation it hangs on the message No maps found. MyDrive tomtom normally detects navigations but with maps I have "damaged" when I give repair this navigation Automatically jumps into the update mode and updates only up to 70% then hangs and on the navigation there is an inscription that the connection with the tomtom service has been lost. while on the computer 0% appears. The computer doesn't seem to detect it by any program even. I tried this 20 second restart but it didn't work. I completely don't know what to do, as soon as I plug it in it immediately updates itself.
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  • #2 16919374
    LiquI
    Level 5  
    Freddy wrote:
    TTHome backup.


    Unfortunately, my start 20 device uses mydrive connect,

    Freddy wrote:
    file manager.


    Strange just does not detect anything when connected to a PC, detects in the program but does not appear in the manager
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  • #3 16919381
    Freddy
    Level 43  
    LiquI wrote:
    Unfortunately, my start 20 device uses mydrive connect,
    Of course, there won't be a file manager :(
    You must do everything with MyDriveConnect.
    First backup, then take a screenshot and show it.
  • #4 16919528
    LiquI
    Level 5  
    Gosh, I don't see a backup there, but as I mentioned, I don't know why, as soon as I connect it, I see it all the time. Previously, although there was a download, but now it, and I noticed that the option jumped from broken to "install" but the thing is that I did not download any map, I did not even delete it.

    Photo here

    i.imgur.com/BnNPffd.jpg
  • #5 16919575
    Freddy
    Level 43  
    Do a tomtoma reset.
    Press and hold the On / Off button until the device restarts. This may take at least 30 seconds.
  • #6 16919638
    japycz321
    Level 26  
    LiquI wrote:
    Strange just does not detect anything when connected to a PC, detects in the program but does not appear in the manager

    In newer tomtoms, communication is not available, it is detected by the system as a network card, not as a removable disk. All tips for using TomTom home to operate your device, delete maps manually etc. are stupid.

    In my experience, My Drive is a very unstable application and sometimes only after several attempts to install the same (maps in your case) this action will be successful. It's worth trying at different times, sometimes he doesn't like the USB cable. As a last resort, contact TomTom support.
  • #7 16919873
    koala106
    Level 39  
    First of all, MyDrive requires a fast and stable internet connection. I tested on many while doing remote updates and if someone has DSL or LTE, it often crashes, the cables work properly. The device must be detected as a network card - on one computer often on half of the USB ports does not work, but usually on one it moves. It is better not to do anything on your computer during the update, especially to donate torrents / etc.
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  • #8 16921187
    LiquI
    Level 5  
    I guess you are really right, I was able to uninstall the maps just now, and surprisingly I installed them, the mydrive said that the device was updated and the maps were installed, while the navigation was still displaying the inscription that no maps were found despite the message that I can safely unplug the device. I just connected to the computer to see if it detects and again there is a navigation update automatically, I don't know what's going on. The maps have been installed and they are not there?
  • #9 16921206
    Freddy
    Level 43  
    @ koala106 is right, the old TTHome software was less demanding.
    Tomtom introduced new ones probably only because of piracy :) :D .
    Disconnect from the computer and see if there are maps?
  • #10 16921208
    japycz321
    Level 26  
    LiquI wrote:
    The maps have been installed and they are not there?

    this program probably shows random messages sometimes: -) try again and it will finally work
  • #11 16922535
    LiquI
    Level 5  
    Freddy wrote:
    Disconnect from the computer and see if there are maps?


    After turning on the navigation is again "no maps found" now when I enter the mydrive it again pops up that the maps are damaged and yet they have uploaded.
  • #12 16922997
    koala106
    Level 39  
    Clear the application cache or install mydrive on another computer.
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  • #13 16925569
    LiquI
    Level 5  
    Well, I did, and all the time I want to update the navigation, including the problem that there is no map on the navigation, there is no map found message despite installing the maps.

    This is in TomTom mydrive
    https://i.imgur.com/jekGJJN.jpg

    When I click repair, the device update option pops up, when I click uninstall, the device update pops up, yesterday crashed the message that it was installed correctly, but there were still no maps on the device, then it popped up that not all elements were updated,
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Topic summary

The discussion revolves around troubleshooting issues with the TomTom Start 20 navigation device, specifically the "No maps found" error and problems during map updates. Users report that the device hangs at 70% during updates and loses connection with TomTom services. Suggestions include performing a reset by holding the On/Off button, ensuring a stable internet connection, and using the MyDrive Connect application for updates. Some users experienced difficulties with MyDrive, noting it can be unstable and may require multiple attempts to successfully install maps. Despite following these steps, one user continues to face the "No maps found" message even after reinstalling maps, indicating potential issues with the application or device recognition.
Summary generated by the language model.
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