Hi. I recently decided to prowl and connected to wi-fi with a sign that supposedly kills the messaging app. And here's the problem because she killed the whole phone for me. Help, I do not know what now, I have a phone from the premiere and I have important things on it to replace it greetings

I don't know what the WiFi network is breaking the phone. Well, either data recovery and loss of warranty or replacement of the phone under warranty. Because I doubt that the warranty would have fun with recovery ...

Go to the site. That's their problem. A phone for space money and such a software error.

Well, this Well, I hope they accept the warranty even despite scratches on the screen Added after 34 : Cosmic as for whom

For a phone call, you can say a huge sum. Lynx? If there are very small cracks that look like scratches, they do not recognize it.

Rather scratches, because when running on them with a finger, they are not deep My phone never fell off and I don't even know where the scratches came from

What does a badge that kills a sillphone have to do with scratches on the screen?

May not take out on warranty And the joke about dad was very out of place here

Since when do scratches disqualify from the warranty ?!

As above, I'm not sure if these are scratches, but I think so

Take it to the site. They'll fix it in 10 minutes.

iPhone X Not Turning On: WiFi Sign Killed Messaging App & Affects Whole Device

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#1 17051544 20 Feb 2018 19:50

Ordine Ordine

Level 25

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Post #1
17051544 20 Feb 2018 19:50

Hi.
I recently decided to prowl and connected to wi-fi with a sign that supposedly kills the messaging app.
And here's the problem because she killed the whole phone for me.
Help, I do not know what now, I have a phone from the premiere and I have important things on it to replace it

greetings
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#2 17051587 20 Feb 2018 20:08

sylweksylwina sylweksylwina

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Post #2
17051587 20 Feb 2018 20:08

I don't know what the WiFi network is breaking the phone.

Well, either data recovery and loss of warranty or replacement of the phone under warranty.

Because I doubt that the warranty would have fun with recovery ...
#3 17051601 20 Feb 2018 20:12

rozales rozales

Level 24

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Post #3
17051601 20 Feb 2018 20:12

Go to the site. That's their problem.
A phone for space money and such a software error.
#4 17051609 20 Feb 2018 20:18

Ordine Ordine

Level 25

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Post #4
17051609 20 Feb 2018 20:18

sylweksylwina wrote:
I don't know what the WiFi network is breaking the phone.

Well, either data recovery and loss of warranty or replacement of the phone under warranty.

Because I doubt that the warranty would have fun with recovery ...

Well, this https://www.theverge.com/2018/2/15/17015654/apple-iphone-crash-ios-11-bug-imessage

Well, I hope they accept the warranty even despite scratches on the screen

Added after 34 [seconds]:

rozales wrote:
Go to the site. That's their problem.
A phone for space money and such a software error.

Cosmic as for whom
#5 17051656 20 Feb 2018 20:32

sylweksylwina sylweksylwina

Moderator of Computers service

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Post #5
17051656 20 Feb 2018 20:32

For a phone call, you can say a huge sum.
Lynx? If there are very small cracks that look like scratches, they do not recognize it.
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#6 17051664 20 Feb 2018 20:36

Ordine Ordine

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Post #6
17051664 20 Feb 2018 20:36

sylweksylwina wrote:
For a phone call, you can say a huge sum.
Lynx? If there are very small cracks that look like scratches, they do not recognize it.

Rather scratches, because when running on them with a finger, they are not deep

My phone never fell off and I don't even know where the scratches came from
#7 17051691 20 Feb 2018 20:46

rozales rozales

Level 24

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Post #7
17051691 20 Feb 2018 20:46

What does a badge that kills a sillphone have to do with scratches on the screen?
#8 17051757 20 Feb 2018 21:05

Ordine Ordine

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Post #8
17051757 20 Feb 2018 21:05

rozales wrote:
What does a badge that kills a sillphone have to do with scratches on the screen?

May not take out on warranty

And the joke about dad was very out of place here
#9 17051791 20 Feb 2018 21:19

sylweksylwina sylweksylwina

Moderator of Computers service

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Post #9
17051791 20 Feb 2018 21:19

Since when do scratches disqualify from the warranty ?!
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#10 17051799 20 Feb 2018 21:22

Ordine Ordine

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Post #10
17051799 20 Feb 2018 21:22

sylweksylwina wrote:
Since when do scratches disqualify from the warranty ?!

As above, I'm not sure if these are scratches, but I think so
#11 17051821 20 Feb 2018 21:31

rozales rozales

Level 24

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Post #11
17051821 20 Feb 2018 21:31

Take it to the site. They'll fix it in 10 minutes.
#12 17052201 21 Feb 2018 00:45

szkielko1 szkielko1

Level 11

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Post #12
17052201 21 Feb 2018 00:45

You have the following options:
- data recovery (in the case of iPhone at least in thousands) or their loss
- Apple is the most basic brand when it comes to warranty. He can issue a cost estimate for a new device for a delicate dent in the aluminum housing. This can be considered a scandal, because it is, but so what?
- If they have nothing to attach to, they will replace it with a new one
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#13 17052458 21 Feb 2018 09:37

sylweksylwina sylweksylwina

Moderator of Computers service

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Post #13
17052458 21 Feb 2018 09:37

After all, I wrote this in the second post.
Either replacement or recovery, you didn't add anything new to it.
#14 17052526 21 Feb 2018 10:14

szkielko1 szkielko1

Level 11

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Post #14
17052526 21 Feb 2018 10:14

I did not contribute, but supplemented the information:
- price of data recovery from apple devices (not PLN 200)
- Riga (I haven't seen) that Apple's approach to such stories
Yes, I did not contribute anything, but I realized it. Huh?
#15 17053677 21 Feb 2018 18:25

Ordine Ordine

Level 25

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Post #15
17053677 21 Feb 2018 18:25

I returned the phone to the site, we'll see what they say
#16 17068691 27 Feb 2018 21:50

Ordine Ordine

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Post #16
17068691 27 Feb 2018 21:50

Ok after updating to 11.2.6 he got up. I got the second one and the old one returned to me after my request (data).
now i have two iphony x's and i don't know what to do with one. thank you all for "" "help" "".
#17 17068848 27 Feb 2018 22:48

sylweksylwina sylweksylwina

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Post #17
17068848 27 Feb 2018 22:48

N0n3_ wrote:

now i have two iphony x's and i don't know what to do with one. thank you all for "" "help" "".

You can give me back. Seriously, use the close topic button and try not to put help in quotes since everyone has good intentions and is actually trying to help.
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Topic summary

✨ The discussion revolves around an iPhone X that stopped functioning after connecting to a problematic Wi-Fi network, which allegedly disrupted the messaging app and affected the entire device. Users suggest options such as data recovery, warranty replacement, and express concerns about potential warranty issues due to minor scratches on the phone. The original poster later reports that after updating to iOS 11.2.6, the device was restored, and they ended up with two iPhone X units, seeking advice on what to do with the extra phone.
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FAQ

TL;DR: iOS 11.2.6, released Feb 19, 2018, fixes iPhone X crashes from "certain character sequences." Apple: "Fixes an issue where using certain character sequences could cause apps to crash." Update or use recovery mode to install it. [“About iOS 11 Updates”]

Why it matters: This FAQ helps iPhone X owners hit by the 2018 iOS character-crash recover fast, protect data, and navigate service options.

Quick Facts

Patch: iOS 11.2.6 shipped on Feb 19, 2018 and fixes crashes from certain character sequences. [“About iOS 11 Updates”]
Trigger: A single character could crash Messages and other apps on iOS 11.2.5; watchOS and macOS were affected too. [“Apple promises to fix iOS bug that crashes apps when a character is received”]
Service outcome: One user received a replacement device and later had the original returned on request for data. [Elektroda, Ordine, post #17068691]
Data recovery cost: A forum tech estimated iPhone data recovery at “at least in thousands” (currency unspecified). [Elektroda, szkielko1, post #17052201]
Cosmetic damage note: Another user reported tiny scratch‑like marks weren’t treated as damage during intake. [Elektroda, sylweksylwina, post #17051656]

Did a Wi‑Fi network name with a symbol really crash my iPhone X?

Yes. iOS 11.2.5 had a text‑rendering bug triggered by a specific character. When the character appeared anywhere the system displayed text, apps crashed and the device could respring repeatedly. That included Messages and many third‑party apps. The Wi‑Fi radio was fine; the character’s rendering caused the failures. [“Apple promises to fix iOS bug that crashes apps when a character is received”]

What’s the fastest way to update and stop the crashes?

Open Settings > General > Software Update and install the latest iOS. If crashes block this, connect your iPhone to a computer and update using Finder or iTunes. This is Apple’s fastest supported method to finish the update. [“Update your iPhone, iPad, or iPod touch”]

What exactly does iOS 11.2.6 fix?

Apple states: "Fixes an issue where using certain character sequences could cause apps to crash." iOS 11.2.6 was released on February 19, 2018. Install it to neutralize the crash sequence across system and third‑party apps. [“About iOS 11 Updates”]

Will Apple attempt data recovery under warranty?

A forum member noted you usually choose between paid data recovery and a warranty replacement. They doubted an authorized warranty team would perform data extraction. Expect a swap, not recovery, in a standard warranty flow. [Elektroda, sylweksylwina, post #17051587]

Will minor scratches void the warranty intake?

One user reported that very small cracks resembling superficial scratches were not treated as damage during intake. They suggested such marks didn’t disqualify warranty service. [Elektroda, sylweksylwina, post #17051656]

What did Apple Service do in this case?

The original poster says Apple issued a second iPhone X. On request, they returned the original device for data access. After installing iOS 11.2.6, the original booted again, leaving them with two devices. [Elektroda, Ordine, post #17068691]

How can I update if my iPhone keeps rebooting?

Use recovery mode on a computer:

Connect iPhone to a Mac/PC and open Finder or iTunes.
Enter recovery mode, then choose Update to reinstall iOS without erasing.
If Update fails or loops, choose Restore; this erases all data. These are Apple’s recovery‑mode steps. [“If you can’t update or restore your iPhone or iPad”]

Can this bug lock up apps beyond Messages?

Yes. Reports show popular messaging and email apps crash when they render the character. Notifications can also trigger a SpringBoard crash, causing repeated resprings and lockouts until cleared. Update to remove the trigger. [“Apple promises to fix iOS bug that crashes apps when a character is received”]

Does this bug affect Macs or Apple Watch?

Yes. The same character also affected watchOS and macOS, crashing apps that tried to display it. Apple acknowledged the problem and prepared updates across platforms at the time. [“Apple promises to fix iOS bug that crashes apps when a character is received”]

How much does professional iPhone data recovery cost?

A forum technician commented that iPhone data recovery runs “at least in thousands” (currency unspecified). Budget for a significant bill if you select this option. [Elektroda, szkielko1, post #17052201]

After updating to 11.2.6, do I still need to avoid the character?

No. Apple’s patch neutralizes the crash sequence. After updating, receiving or displaying the sequence no longer crashes apps or the system. [“About iOS 11 Updates”]

Is my iPhone X hardware faulty because of this?

Unlikely. The OP’s original device worked normally after installing iOS 11.2.6. That outcome indicates a software flaw rather than a hardware failure. [Elektroda, Ordine, post #17068691]

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