At the outset, I warn you that phones are not my story 
Advancing advice in the style of "contact service" - I remind you that they are saint ...
From the beginning:
In connection with the installation of the mBank application, I had to add a blockade (as it later turned out to be a screen lock).
Later, my son showed me that my phone can be unlocked by a fingerprint, so I added this option and from then on I only used it.
This morning, when I wanted to unlock the phone, there was information that I did not use it over 24 hours and I must give the pin code first.
And here is the first problem. I used this pin several times the first day (a few months ago) and I completely forgot. Originally, I thought it was an application security, I think I used a lot of characters, and max can be 16
After entering a few probable ones, now I have to wait an hour before allowing me to enter again.
I called the bank and they told me that it was not just a phone application problem.
I started looking for info on the net.
I read that it can be unlocked with the help of an account in Samsung, but as you can guess I do not have it
Another suggestion is to block the smartphone with the help of a Google account (function find my device) which will later enable its unlocking. Unfortunately, it worsened the case because it completely blocked my phone.
I note that the password for Google account is familiar to me, but what about when the screen lock does not give me the opportunity to use it.
I have already accepted the loss of data, so I decided to try another advice, or a hard reset.
And here's the problem, because when he tries to reset it by pressing all the buttons together, he just reboots and does not want to do a complete reset of the device
Probably because this option is available only when we turn off the device, and now I can not even turn it off
What to do
PS Info for admin: I have full phone documentation, including a purchase invoice.
Advancing advice in the style of "contact service" - I remind you that they are saint ...
From the beginning:
In connection with the installation of the mBank application, I had to add a blockade (as it later turned out to be a screen lock).
Later, my son showed me that my phone can be unlocked by a fingerprint, so I added this option and from then on I only used it.
This morning, when I wanted to unlock the phone, there was information that I did not use it over 24 hours and I must give the pin code first.
And here is the first problem. I used this pin several times the first day (a few months ago) and I completely forgot. Originally, I thought it was an application security, I think I used a lot of characters, and max can be 16
After entering a few probable ones, now I have to wait an hour before allowing me to enter again.
I called the bank and they told me that it was not just a phone application problem.
I started looking for info on the net.
I read that it can be unlocked with the help of an account in Samsung, but as you can guess I do not have it
Another suggestion is to block the smartphone with the help of a Google account (function find my device) which will later enable its unlocking. Unfortunately, it worsened the case because it completely blocked my phone.
I note that the password for Google account is familiar to me, but what about when the screen lock does not give me the opportunity to use it.
I have already accepted the loss of data, so I decided to try another advice, or a hard reset.
And here's the problem, because when he tries to reset it by pressing all the buttons together, he just reboots and does not want to do a complete reset of the device
Probably because this option is available only when we turn off the device, and now I can not even turn it off
What to do
PS Info for admin: I have full phone documentation, including a purchase invoice.
