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[Windows 10] Stuck on Login Screen, Incorrect Password Error - Ctrl+Alt+Delete, Switch User Issue

MythFox 3267 10
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  • #1 17156437
    MythFox
    Level 7  
    The computer is stuck at the game. A friend clicked Ctrl + Alt + Delete, on the screen that appeared she chose "switch user". After logging out, she tried to log in again, but receives a message that the password is incorrect. On the login screen there is no way to switch the user, except that what he remembers has only one. We have already tried to turn off and turn on the computer, we checked Caps Lock, but she still has a password view and is 100% sure that she is entering the correct one. What is it and how do I do it to login.
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  • #2 17156464
    safbot1st
    Level 43  
    MythFox wrote:
    she still has the password preview and is 100% sure she is entering the correct one.

    Since he rejects it rather incorrect.
    Have you tried to remove the password through the hidden administrator account?
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  • #3 17156484
    MythFox
    Level 7  
    Unfortunately not. And how to do it?
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  • #6 17156573
    safbot1st
    Level 43  
    Shut down the OS twice during startup by holding down the POWER button.
    You should turn on the recovery menu. Once there, you will enter the console.
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  • #7 17156620
    MythFox
    Level 7  
    safbot1st wrote:
    Shut down the OS twice during startup by holding down the POWER button.
    You should turn on the recovery menu. Once there, you will enter the console.


    The recovery menu does not appear and the computer normally turns on every time.
  • #8 17156794
    safbot1st
    Level 43  
    And what is this computer? Laptop? Should I guess? Usually by holding power for 5-7 seconds. the computer should shut down. You start holding from the moment when something appears on the screen.
    If it fails, the disc remains.
  • #9 17156992
    MythFox
    Level 7  
    safbot1st wrote:
    And what is this computer? Laptop? Should I guess? Usually by holding power for 5-7 seconds. the computer should shut down. You start holding from the moment when something appears on the screen.
    If it fails, the disc remains.


    This is an Asus laptop. Maybe the operating system is somehow different? Switching on and off nothing changes with the power button. It is possible that the files have become corrupted in the system and therefore write that the password is incorrect when logging in.
    On win 10 this is apparently sometimes the case. As a last resort this album will probably be needed.
  • #10 17157453
    tronic1
    IT specialist  
    In this case, it's not just about turning off the system. Turn off the system "on brute" by holding down the power button until the laptop turns off.
  • #11 17157658
    safbot1st
    Level 43  
    MythFox wrote:
    Switching on and off nothing changes with the power button.

    As he wrote above @ tronic1 , why do you think I wrote about holding a button?
    You have a computer emergency shut down from the very beginning during turning on system.
    This way, it has been turned off twice halfway turning on the system will let you into the desired menu. In other words, you have to do it "for brute".
    We know that the advice looks unprofessional, but how else to get where we want, since the system manufacturer has blocked himself from pressing F8 to start, what do we know of previous versions of his systems?
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Topic summary

The discussion revolves around a Windows 10 login issue where a user is stuck on the login screen after attempting to switch users. The user receives an "incorrect password" error despite being certain of the password. Suggestions include accessing the hidden administrator account to reset the password, but the user lacks a Windows 10 CD. Various methods to access recovery options are discussed, including forcefully shutting down the laptop to trigger the recovery menu. The laptop brand is identified as Asus, and there are concerns about potential system file corruption causing the login issue.
Summary generated by the language model.
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