[Solved] Chrome turns itself off immediately after it starts

BladeMasterPL 20466 15
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  • #1
    Level 3  
    Hello. As in the topic Google chrome from today turns itself off immediately after starting. What should I do?

    If I have something to send, please write to me in detail what and how to do it.

    I will be grateful for your help. :D
  • #2
    Level 37  
    Check if closing the browser window before turning off the computer helps.
  • #3
    Level 3  
    Forgive me but I am from those not kumatą. What do I have to do exactly?
  • #4
    Level 37  
    Before turning off the computer, close the window with the Chrome browser.
  • #5
    Level 3  
    Well, I can't. As soon as I start the browser, I can't click anything on it, even X just sticks and disappears.

    I hope the topic has been understood well. When I start Chrome, I can't do anything about it and it turns itself off in a moment.
  • #6
    Level 34  

    Other browsers work well? e.g. IE?

    If so, download FRST (Farbar Recovery Scan Tool) scan and attach the FRST.txt and Addition.txt files in the attachment.

    He will report then to move to the appropriate department, so that the logs can be viewed by someone.

  • #8
    Level 34  
    By the way, examine SMART disk, because in the logs I saw problems with the disk.
    You can read SMART using CDI (Crystal Disk Info).

    Add a screenshot with the program window expanded (so that all parameters are visible)
  • Helpful post
    IT specialist
    McAfee WebAdvisor
    YTD Video Downloader 5.9.9

    Wykonaj Fixlist.txt dla FRST:
    Task: {049BFDC4-0409-4F19-86EB-6FEFF1B5FE57} - Brak ścieżki do pliku
    Task: {2BD810E3-7A09-4A78-84FD-49743A5F1CEA} - System32\Tasks\Opera scheduled Autoupdate 1535121462 => C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    Task: {4363F607-9E97-43F2-A068-F3E4CC8D11B6} - System32\Tasks\Opera scheduled Autoupdate 1527868626 => C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    Task: {A6A0FFCB-99AF-4024-A4B2-17C35107DB9F} - Brak ścieżki do pliku
    Task: {B0571D6E-11CC-495D-BF1C-AFD7CB355CAA} - System32\Tasks\Opera scheduled Autoupdate 1536941049 => C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    Task: {C457A2E0-73CF-49BE-81E4-9D3724273D97} - \Microsoft\Windows\Media Center\PBDADiscoveryW1 -> Brak pliku C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    2018-07-30 11:47 - 2018-06-06 00:22 - 002117632 ___SH () C:\Users\Master\AppData\Roaming\w73pU7LIC084W7K8\zXNxJ7epZqE6.exe
    AlternateDataStreams: C:\ProgramData:NT [40]
    AlternateDataStreams: C:\ProgramData:NT2 [432]
    AlternateDataStreams: C:\Users\All Users:NT [40]
    AlternateDataStreams: C:\Users\All Users:NT2 [432]
    AlternateDataStreams: C:\ProgramData\Application Data:NT [40]
    AlternateDataStreams: C:\ProgramData\Application Data:NT2 [432]
    AlternateDataStreams: C:\ProgramData\Dane aplikacji:NT [40]
    AlternateDataStreams: C:\ProgramData\Dane aplikacji:NT2 [432]
    AlternateDataStreams: C:\ProgramData\MTA San Andreas All:NT [40]
    AlternateDataStreams: C:\ProgramData\MTA San Andreas All:NT2 [432]
    AlternateDataStreams: C:\ProgramData\TEMP:2CB9631F [134]
    AlternateDataStreams: C:\ProgramData\TEMP:F6C0CA66 [114]
    AlternateDataStreams: C:\Users\Master\Dane aplikacji:NT [40]
    AlternateDataStreams: C:\Users\Master\Dane aplikacji:NT2 [432]
    AlternateDataStreams: C:\Users\Master\AppData\Roaming:NT [40]
    AlternateDataStreams: C:\Users\Master\AppData\Roaming:NT2 [432]
    AlternateDataStreams: C:\Users\Public\AppData:CSM [474]
    () C:\Users\Master\AppData\Roaming\w73pU7LIC084W7K8\zXNxJ7epZqE6.exe
    (McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe
    (McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\saUI.exe
    (GreenTree Applications SRL) C:\Program Files (x86)\GreenTree Applications\YTD Video Downloader\ytd.exe
    HKU\S-1-5-21-2340840887-376378962-1285225641-1000\...\Winlogon: [Shell] "C:\Users\Master\AppData\Roaming\w73pU7LIC084W7K8\zXNxJ7epZqE6.exe",explorer.exe {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    BHO-x32: McAfee WebAdvisor -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    Handler-x32: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - Brak pliku
    FF HKLM\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi
    FF Extension: (McAfee® WebAdvisor) - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi [2018-05-15]
    FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi
    CHR DefaultSearchURL: Default -> hxxps://pandasecurity.mystart.com/results.php?pr=vmn&id=pandasafeweb&v=1_0_chromeextension_unknown__&searchfeed=web&hsimp=yhs-panda1&ent=ch_ss&q={searchTerms}
    CHR DefaultSearchKeyword: Default -> safeWeb
    CHR HKLM\...\Chrome\Extension: [fagakgcelolinfnkfgekcnedpaklfcok] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [fagakgcelolinfnkfgekcnedpaklfcok] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx
    R2 McAfee SiteAdvisor Service; C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe [604824 2018-07-17] (McAfee, Inc.)
    R3 mfesapsn; C:\Program Files (x86)\McAfee\SiteAdvisor\x64\mfesapsn.sys [111608 2017-02-14] (McAfee, Inc.)
    S3 IntcAzAudAddService; system32\drivers\RTKVHD64.sys [X]
    S3 NTIOLib_1_0_C; \??\F:\NTIOLib_X64.sys [X]
    S3 NvStreamKms; \??\C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys [X]
    S1 UimBus; system32\DRIVERS\uimbus.sys [X]
    S1 Uim_DEVIM; system32\DRIVERS\uimdevim.sys [X]
    2018-09-09 21:06 - 2018-09-09 21:06 - 000000000 __SHD C:\found.006
    2018-08-31 08:36 - 2018-08-31 08:36 - 000000000 __SHD C:\found.005

    Po wykonaniu usun katalog C:\FRST.

    Uzyj AdwCleaner, opcja Scan/Szukaj i Clean/Usun: http://www.bleepingcomputer.com/download/adwcleaner/

    Zrob pelny skan przy pomocy Mbam i usun to co wykryje:
  • #10
    Level 3  
    I did everything as you ordered, but unfortunately it did not help. I am sure that I did everything right. And as for the disk I know it is damaged because we once detected another topic also through SMART analysis. Soon I will look for some other disk. I know that it can fall in any I'm aware of this moment.
  • #11
    IT specialist
    In that case, why are you writing if you know that the disk is damaged?

    You also had an infected system ...
  • #12
    Level 3  
    I did not know that the disk can affect the operation of the browser since previously, despite its damage, everything worked. But thanks for your help anyway. In general, I must seriously consider changing the disk in the near future.
  • Helpful post
    IT specialist
    You can uninstall Chrome, delete the browser profile directory and reinstall it, it may start.
  • #14
    Level 3  
    Where can I find the browser profile directory?
  • Helpful post
    IT specialist
    CHR Profile: C: \ Users \ Master \ AppData \ Local \ Google \ Chrome \ User Data \ Default [2018-09-14]

    After deleting you will lose saved passwords, bookmarks etc.
  • #16
    Level 3  
    It helped a lot thanks :D

    I forgot about this topic I am closing so that it does not take up space.