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[Solved] Google Chrome Shuts Down Immediately After Launch: Seeking Detailed Instructions

BladeMasterPL 31815 15
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  • #1 17439052
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    Hello. As in the topic Google chrome from today turns itself off immediately after starting. What should I do?

    If I have something to send, please write to me in detail what and how to do it.

    I will be grateful for your help. :D
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  • #2 17439216
    TvWidget
    Level 38  
    Posts: 4386
    Help: 471
    Rate: 691
    Check if closing the browser window before turning off the computer helps.
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  • #3 17440072
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    Forgive me but I am from those not kumatą. What do I have to do exactly?
  • #4 17440084
    TvWidget
    Level 38  
    Posts: 4386
    Help: 471
    Rate: 691
    Before turning off the computer, close the window with the Chrome browser.
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  • #5 17440273
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    Well, I can't. As soon as I start the browser, I can't click anything on it, even X just sticks and disappears.

    I hope the topic has been understood well. When I start Chrome, I can't do anything about it and it turns itself off in a moment.
  • #6 17440301
    icosie
    Level 34  
    Posts: 1908
    Help: 298
    Rate: 239
    Hello

    Other browsers work well? e.g. IE?

    If so, download FRST (Farbar Recovery Scan Tool) scan and attach the FRST.txt and Addition.txt files in the attachment.

    He will report then to move to the appropriate department, so that the logs can be viewed by someone.

    greetings
  • #7 17440409
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    Here you are.
    Attachments:
    • Addition.txt (49.99 KB) You must be logged in to download this attachment.
    • FRST.txt (25.42 KB) You must be logged in to download this attachment.
  • #8 17440476
    icosie
    Level 34  
    Posts: 1908
    Help: 298
    Rate: 239
    By the way, examine SMART disk, because in the logs I saw problems with the disk.
    You can read SMART using CDI (Crystal Disk Info).

    Add a screenshot with the program window expanded (so that all parameters are visible)
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  • Helpful post
    #9 17440616
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10421
    Odinstaluj:
    McAfee WebAdvisor
    YTD Video Downloader 5.9.9

    Wykonaj Fixlist.txt dla FRST:
    CloseProcesses:
    Task: {049BFDC4-0409-4F19-86EB-6FEFF1B5FE57} - Brak ścieżki do pliku
    Task: {2BD810E3-7A09-4A78-84FD-49743A5F1CEA} - System32\Tasks\Opera scheduled Autoupdate 1535121462 => C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    Task: {4363F607-9E97-43F2-A068-F3E4CC8D11B6} - System32\Tasks\Opera scheduled Autoupdate 1527868626 => C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    Task: {A6A0FFCB-99AF-4024-A4B2-17C35107DB9F} - Brak ścieżki do pliku
    Task: {B0571D6E-11CC-495D-BF1C-AFD7CB355CAA} - System32\Tasks\Opera scheduled Autoupdate 1536941049 => C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    Task: {C457A2E0-73CF-49BE-81E4-9D3724273D97} - \Microsoft\Windows\Media Center\PBDADiscoveryW1 -> Brak pliku C:\Users\Master\AppData\Local\Programs\Opera\launcher.exe [2018-09-13] (Opera Software)
    2018-07-30 11:47 - 2018-06-06 00:22 - 002117632 ___SH () C:\Users\Master\AppData\Roaming\w73pU7LIC084W7K8\zXNxJ7epZqE6.exe
    AlternateDataStreams: C:\ProgramData:NT [40]
    AlternateDataStreams: C:\ProgramData:NT2 [432]
    AlternateDataStreams: C:\Users\All Users:NT [40]
    AlternateDataStreams: C:\Users\All Users:NT2 [432]
    AlternateDataStreams: C:\ProgramData\Application Data:NT [40]
    AlternateDataStreams: C:\ProgramData\Application Data:NT2 [432]
    AlternateDataStreams: C:\ProgramData\Dane aplikacji:NT [40]
    AlternateDataStreams: C:\ProgramData\Dane aplikacji:NT2 [432]
    AlternateDataStreams: C:\ProgramData\MTA San Andreas All:NT [40]
    AlternateDataStreams: C:\ProgramData\MTA San Andreas All:NT2 [432]
    AlternateDataStreams: C:\ProgramData\TEMP:2CB9631F [134]
    AlternateDataStreams: C:\ProgramData\TEMP:F6C0CA66 [114]
    AlternateDataStreams: C:\Users\Master\Dane aplikacji:NT [40]
    AlternateDataStreams: C:\Users\Master\Dane aplikacji:NT2 [432]
    AlternateDataStreams: C:\Users\Master\AppData\Roaming:NT [40]
    AlternateDataStreams: C:\Users\Master\AppData\Roaming:NT2 [432]
    AlternateDataStreams: C:\Users\Public\AppData:CSM [474]
    () C:\Users\Master\AppData\Roaming\w73pU7LIC084W7K8\zXNxJ7epZqE6.exe
    (McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe
    (McAfee, Inc.) C:\Program Files (x86)\McAfee\SiteAdvisor\saUI.exe
    (GreenTree Applications SRL) C:\Program Files (x86)\GreenTree Applications\YTD Video Downloader\ytd.exe
    HKU\S-1-5-21-2340840887-376378962-1285225641-1000\...\Winlogon: [Shell] "C:\Users\Master\AppData\Roaming\w73pU7LIC084W7K8\zXNxJ7epZqE6.exe",explorer.exe {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    BHO-x32: McAfee WebAdvisor -> {B164E929-A1B6-4A06-B104-2CD0E90A88FF} -> c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\x64\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    Handler-x32: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\Program Files (x86)\McAfee\SiteAdvisor\McIEPlg.dll [2018-07-17] (McAfee, Inc.)
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - Brak pliku
    FF HKLM\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi
    FF Extension: (McAfee® WebAdvisor) - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi [2018-05-15]
    FF HKLM-x32\...\Firefox\Extensions: [{4ED1F68A-5463-4931-9384-8FFF5ED91D92}] - C:\Program Files (x86)\McAfee\SiteAdvisor\e10ssaffplg.xpi
    CHR DefaultSearchURL: Default -> hxxps://pandasecurity.mystart.com/results.php?pr=vmn&id=pandasafeweb&v=1_0_chromeextension_unknown__&searchfeed=web&hsimp=yhs-panda1&ent=ch_ss&q={searchTerms}
    CHR DefaultSearchKeyword: Default -> safeWeb
    CHR HKLM\...\Chrome\Extension: [fagakgcelolinfnkfgekcnedpaklfcok] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [fagakgcelolinfnkfgekcnedpaklfcok] - hxxps://clients2.google.com/service/update2/crx
    CHR HKLM-x32\...\Chrome\Extension: [fheoggkfdfchfphceeifdbepaooicaho] - hxxp://clients2.google.com/service/update2/crx
    R2 McAfee SiteAdvisor Service; C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe [604824 2018-07-17] (McAfee, Inc.)
    R3 mfesapsn; C:\Program Files (x86)\McAfee\SiteAdvisor\x64\mfesapsn.sys [111608 2017-02-14] (McAfee, Inc.)
    S3 IntcAzAudAddService; system32\drivers\RTKVHD64.sys [X]
    S3 NTIOLib_1_0_C; \??\F:\NTIOLib_X64.sys [X]
    S3 NvStreamKms; \??\C:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamKms.sys [X]
    S1 UimBus; system32\DRIVERS\uimbus.sys [X]
    S1 Uim_DEVIM; system32\DRIVERS\uimdevim.sys [X]
    2018-09-09 21:06 - 2018-09-09 21:06 - 000000000 __SHD C:\found.006
    2018-08-31 08:36 - 2018-08-31 08:36 - 000000000 __SHD C:\found.005
    C:\Users\Master\AppData\Roaming\w73pU7LIC084W7K8\

    Po wykonaniu usun katalog C:\FRST.

    Uzyj AdwCleaner, opcja Scan/Szukaj i Clean/Usun: http://www.bleepingcomputer.com/download/adwcleaner/

    Zrob pelny skan przy pomocy Mbam i usun to co wykryje:
    http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/
  • #10 17441570
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    I did everything as you ordered, but unfortunately it did not help. I am sure that I did everything right. And as for the disk I know it is damaged because we once detected another topic also through SMART analysis. Soon I will look for some other disk. I know that it can fall in any I'm aware of this moment.
  • #11 17441599
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10421
    In that case, why are you writing if you know that the disk is damaged?

    You also had an infected system ...
  • #12 17441647
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    I did not know that the disk can affect the operation of the browser since previously, despite its damage, everything worked. But thanks for your help anyway. In general, I must seriously consider changing the disk in the near future.
  • Helpful post
    #13 17441678
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10421
    You can uninstall Chrome, delete the browser profile directory and reinstall it, it may start.
  • #14 17441762
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    Where can I find the browser profile directory?
  • Helpful post
    #15 17441784
    Kolobos
    IT specialist
    Posts: 85152
    Help: 17159
    Rate: 10421
    CHR Profile: C: \ Users \ Master \ AppData \ Local \ Google \ Chrome \ User Data \ Default [2018-09-14]

    After deleting you will lose saved passwords, bookmarks etc.
  • #16 17626842
    BladeMasterPL
    Level 3  
    Posts: 170
    Rate: 14
    It helped a lot thanks :D

    I forgot about this topic I am closing so that it does not take up space.

Topic summary

✨ Google Chrome is experiencing immediate shutdowns upon launch, preventing the user from interacting with the browser. Initial suggestions included closing the browser before shutting down the computer, but the user reported being unable to do so. Further troubleshooting involved checking if other browsers function correctly, downloading the Farbar Recovery Scan Tool (FRST) for system diagnostics, and examining the disk's SMART status using Crystal Disk Info. The user was advised to uninstall problematic software and potentially reinstall Chrome after deleting the browser profile directory. Ultimately, the user confirmed that deleting the profile directory resolved the issue, although they acknowledged a damaged disk that may require replacement.
Generated by the language model.

FAQ

TL;DR: Chrome closes on launch? One profile directory reset is the recommended fix here. "You can uninstall Chrome, delete the browser profile directory and reinstall it." [Elektroda, Kolobos, post #17441678]

Why it matters: This FAQ helps Windows users fix Chrome that shuts down immediately after starting, fast and safely.

Quick Facts

How do I fix "Chrome closes immediately after opening" on Windows?

Use the expert’s fix: uninstall Chrome, delete its profile folder, then reinstall Chrome. “You can uninstall Chrome, delete the browser profile directory and reinstall it, it may start.”
  1. Uninstall Google Chrome from Windows Apps/Programs.
  2. Delete the Chrome user profile folder (see next question for the path).
  3. Download and reinstall Chrome. This resets a corrupted profile that can crash Chrome at launch. [Elektroda, Kolobos, post #17441678]

Where is the Chrome profile folder (User Data\Default), and what do I lose?

Path: C:\Users\\AppData\Local\Google\Chrome\User Data\Default. Deleting it removes saved passwords, bookmarks, and other settings. Ensure you accept that data loss before proceeding. The helper explicitly warned of this consequence when providing the path. [Elektroda, Kolobos, post #17441784]

I can’t click Chrome — it freezes and vanishes. What should I do?

You don’t need to click inside Chrome. Use Windows to uninstall Chrome. Then delete the browser profile folder via File Explorer. Reinstall Chrome afterward. This bypasses the unresponsive window entirely. [Elektroda, Kolobos, post #17441678]

Should I check my hard drive’s SMART if Chrome keeps crashing?

Yes. The helper noticed disk issues in logs and asked for a SMART check. Use CrystalDiskInfo to read SMART and share a full-window screenshot so all parameters are visible. This helps rule out storage-related instability. [Elektroda, icosie, post #17440476]

Was malware involved in this case?

Yes. An expert noted, “You also had an infected system …” Clean the system first, then retest Chrome stability. Removing adware and malware reduces interference with browsers and startup behavior. [Elektroda, Kolobos, post #17441599]

What cleanup tools should I run to remove adware/malware?

Run AdwCleaner first (Scan/Szukaj, then Clean/Usun), then a full Malwarebytes scan and remove what it detects. Apply the FRST Fixlist if you were given one, and remove the C:\FRST folder afterward. “Uzyj AdwCleaner, opcja Scan/Szukaj i Clean/Usun.” [Elektroda, Kolobos, post #17440616]

Which add-ons or programs should I remove to stabilize Chrome?

Remove two items: McAfee WebAdvisor and YTD Video Downloader. The expert asked to uninstall both as part of cleanup. Doing so eliminates browser hooks and extra services that can impact stability. Uninstall them via Programs and Features. [Elektroda, Kolobos, post #17440616]

What logs does FRST create, and why were they requested?

FRST generates two logs: FRST.txt and Addition.txt. The helper asked you to attach both so specialists can review and route your case correctly. These diagnostics guide targeted fixes rather than guesswork. [Elektroda, icosie, post #17440301]

Should I test another browser to isolate the issue?

Yes. Try another browser such as Internet Explorer. If it works, the fault is likely Chrome-specific. If all browsers fail, suspect system-wide issues that require broader troubleshooting. [Elektroda, icosie, post #17440301]

Do I need to close Chrome before shutting down Windows?

Yes. Close the Chrome window before turning off the computer. This simple habit can avoid session hiccups that complicate diagnosis. It was recommended early in the thread. [Elektroda, TvWidget, post #17440084]

It still crashes after cleanup — what’s the likely edge case?

A damaged drive can undermine software fixes. The OP confirmed disk damage and noted previous SMART warnings. In this edge case, replace the failing disk to restore overall stability, then reinstall Chrome. [Elektroda, BladeMasterPL, post #17441570]

Did the steps ultimately work for the original poster?

Yes. The OP later wrote, “It helped a lot thanks,” and closed the topic. That confirms the issue was resolved after following the guidance provided in the thread. [Elektroda, BladeMasterPL, post #17626842]
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