FAQ
TL;DR: After 7 hours of troubleshooting, "Date and time, it worked." Set the correct time/timezone (DST), then reconnect WiâFi on TCL/FRITZ!Box setups. [Elektroda, rafalzalewski47, post #20901062]
Why it matters: It helps TCL owners on FRITZ!Box routers quickly restore streaming and fix "limited connection" without factory resets.
Quick Facts
- Wrong TV time/DST can show âlimited connectionâ and break live streams; setting GMT+2 fixed one case. [Elektroda, mik_u, post #21029937]
- Removing the TV in the router app and reâpairing immediately restored internet for one user. [Elektroda, annamikolajczyk26, post #19657371]
- Switching from 5 GHz to 2.4 GHz can improve compatibility on older TCL WiâFi chipsets. [Elektroda, emoemo, post #19657361]
- Full router factory reset and DNS changes did not resolve this for one FRITZ!Box 7560 user. [Elektroda, zatara64, post #17645029]
- Working via phone hotspot points to router/time settings, not TV hardware failure. [Elektroda, zatara64, post #17631595]
Why does my TCL TV show WiâFi connected but "limited connection" or no internet?
Incorrect system time or a missed daylightâsaving switch can block services. One report showed âlimited connection,â live streams failing, and archives working. Setting the time zone to GMT+2 fixed it. The TV had not switched to DST automatically. Correct the time and zone, then test streaming. [Elektroda, mik_u, post #21029937]
Whatâs the fastest fix? A 3âstep howâto for TCL TVs
Do this:
- Settings > Date & time > Time zone: set your correct region.
- Set the date and time accurately (adjust DST if needed).
- Reconnect WiâFi, relaunch apps, and test live streaming.
âDate and time, it worked.â [Elektroda, rafalzalewski47, post #20901062]
Should I set Date & Time to Automatic?
Yes. One user reported the fix required automatic time. Enable automatic date and time in settings. Confirm the correct time zone. Reconnect WiâFi and test streaming apps afterward. "The date and time must be set automatically." [Elektroda, agadetole, post #21377632]
My clock looks correct. Should I still try Manual time?
Try it. Switch to manual time and disable the automatic toggle. Save, back out, and recheck the connection. Then test an app like Netflix or YouTube. This approach was shared by another participant. [Elektroda, emoemo, post #18994116]
How do I reâpair the TV with my router to restore internet?
Open your router or ISP app, remove/forget the TV, and reâpair it. Reenter WiâFi credentials on the TV and confirm IP assignment. Test streaming right after pairing. One user noted, âAs if nothing had happened, the internet started working.â [Elektroda, annamikolajczyk26, post #19657371]
After the DST change, live streams stopped but archived videos play. Why?
A 1âhour DST mismatch can break live streams while archives still load. One user saw this exact split. The TV did not switch to summer time automatically. Setting the zone to GMT+2 restored live streams. Align the clock, then retest. [Elektroda, mik_u, post #21029937]
Will changing WiâFi channel or DNS to Google fix this?
Unlikely for this symptom. One user factoryâreset the router, changed DNS to Google, and picked a clean channel with inSSIDer. The TV still lacked internet. Fixing date/time proved more effective for others. Prioritize clock and pairing steps first. [Elektroda, zatara64, post #17645029]
Why does my TCL work on a phone hotspot but not my FRITZ!Box 7560?
That indicates the TVâs hardware and apps can reach the internet. Focus on router pairing and clock alignment. Correct time settings and reâpairing have resolved similar cases. Then test the home WiâFi again. [Elektroda, zatara64, post #17631595]
Is this only a TCL issue?
No. A Samsung user saw identical symptoms and fixed it by reâpairing in the router app. Another post noted a Samsung server outage causing TV issues. So, similar failures can appear across brands. [Elektroda, Molier, post #19659955]
Do factory resets help?
Not reliably. One user reset the FRITZ!Box to factory defaults without success. Channel and DNS changes did not help either. Address time/DST and device pairing first. Use resets only as a last resort. [Elektroda, zatara64, post #17645029]
The problem vanished after a month. Should I do anything now?
One participant reported the issue disappeared after about a month without changes. Document your setup and keep time set correctly. If it recurs, apply the clock and reâpair steps. Monitor after DST transitions. [Elektroda, bohunmike, post #19656609]
Changing to a new SSID helped only onceâwhy?
A user created a new SSID and Netflix worked only on the first launch. That suggests a fragile state that the SSID change briefly masked. Apply the time/DST fix and reâpairing instead. [Elektroda, bohunmike, post #18994650]
Should I switch from 5 GHz to 2.4 GHz on TCL?
Yes, test 2.4 GHz if you have connection quirks on 5 GHz. Older TCL radios can prefer 2.4 GHz stability. Rename SSIDs if needed to force the band. Reconnect and test streaming. [Elektroda, emoemo, post #19657361]
Whatâs a practical workaround if the TV still wonât connect?
Use an external streamer like Xiaomi Mi Box. It bypasses the TVâs builtâin network stack. Connect the box via HDMI and WiâFi, then use its apps. This kept streaming working for one user. [Elektroda, zatara64, post #18110450]
Should I contact TCL or AVM (FRITZ!Box) support?
Yes, especially if clock and reâpair fixes fail. Manufacturer hotlines can be helpful. Provide model, firmware, and steps tried so far. Ask about known issues or updates. [Elektroda, trybulski, post #18094822]