NC+ WiFi Premiumbox+ Issue: External USB Drive Disappearing & Not Recognized by Box

Hello,

can anyone tell me what is this about:
The WiFi Premiumbox+ of the NC+ operator has an external USB drive. For some time the disk disappeared from the system (Box did not see it), reappeared and disappeared again. Eventually it got to the point where Box no longer recognized the drive at all.
To be able to record, I plugged in my own hard drive (also 500GB) and everything was back to normal. Recording, VOD works without a problem.

So I'm left with this wretched disc from the box. So I connected it to my PC, formatted it and it works fine. I decided that I would try to connect it back to the box and again disappointment ... the box does not see the disk. Connected back to PC works.

What is going on ? Somebody knows ?

Regards, Haizer.

Check disk status, enter.
It is possible that the set-top box is not able to supply sufficient power to the drive.

simhak wrote:

It is possible that the set-top box is not able to supply sufficient power to the drive.

I had a case that a customer with a multiroom switched power supplies from set-top boxes. The one from Wifibox can't handle Wifibox Premium. But perhaps the original from Premium simply falls, which is typical - usually the capacitors lose their parameters, i.e. they dry out (which is reflected in the actual state because the electrolyte actually dries / thickens, which results in an overestimation of ESR). At the beginning, replace the power supply, but for one with an appropriate (not less) current. Naturally efficient

Darek.S wrote:

simhak wrote:

It is possible that the set-top box is not able to supply sufficient power to the drive.

I had a case that a customer with a multiroom switched power supplies from set-top boxes. The one from Wifibox can't handle Wifibox Premium. But perhaps the original from Premium simply falls, which is typical - usually the capacitors lose their parameters, i.e. they dry out (which is reflected in the actual state because the electrolyte actually dries / thickens, which results in an overestimation of ESR). At the beginning, replace the power supply, but for one with an appropriate (not less) current. Naturally efficient

I understand that the power supply may cause the disk not to have enough power and the rest of the decoder already?
What is my drive working for?

Added after 1 [minutes]:

simhak wrote:

Check disk status, enter.
It is possible that the set-top box is not able to supply sufficient power to the drive.

What is the condition of the disk? I can't check the decoder because it doesn't see it.

Heizer wrote:

I understand that the power supply may cause the disk not to have enough power and the rest of the decoder already?
What is my drive working for?

Added after 1 [minutes]:

simhak wrote:

Check disk status, enter.
It is possible that the set-top box is not able to supply sufficient power to the drive.

What is the condition of the disk? I can't check the decoder because it doesn't see it.

generally, this is not a trivial matter because several things can go wrong ... separately and unfortunately, there may be an accumulation, i.e. several at once (accumulations happen not only in lottery . Therefore, a certain systematicity is indicated. as I wrote, it is good to start with the power supply, i.e. substitute one with the same or better parameters and naturally reliable. As for checking the disk itself, there is a program called Cristaldiskinfo for Windows. As long as it works under Windows, there shouldn't be a problem. And the fact that one disk works and the other cannot be due to their energy needs, and here I would mainly see the reason. For some reason, the drive from the WIFIbox could increase the appetite and the decoder is no longer able to supply it sufficiently (even with a fully functional power supply ...). But that's just a guess, I'm not there and I can't check myself...

OKAY. I will try with a new power supply and let you know.

Darek.S wrote:

For some reason, the drive from the WIFIbox could increase the appetite and the decoder is no longer able to supply it sufficiently (even with a fully functional power supply ...). But that's just a guess, I'm not there and I can't check myself...

as I wrote earlier, the matter is not trivial and replacing the power supply itself may not help. But you have to start somewhere and eliminate/find the causes one by one. It is possible that the disk power supply system in the decoder itself is faulty (hmm, more likely). The decoder is owned by NC+ and they will easily replace it (if it is actually defective - replacing a functional one with a functional one results in a financial burden on the distributor, so if the distributor / APS does not find a defect, it does not replace it). Probably the same disk.
The matter is a bit complicated by the fact that the original one doesn't work and yours does. But maybe it has less power consumption. The best solution is to check the set in APS.