Hello.
I am the owner of a Samsung Galaxy A40 with a number in T-Mobile and for unknown reasons, the phone automatically wakes up every 3 minutes and prompts "Wait, terminal configuration is in progress ...". Clicking "Cancel" causes the same message to appear in 3 minutes, waking up the phone, and clicking "OK" causes the "SIMextra: Phone configuration?" Menu to appear. YES NO". After selecting "NO", the phone wakes up again after a few minutes, wanting to configure itself, and after selecting "YES", the SIMextra menu appears (ie Today, Entertainment, Information, Configurator, See more, Top up). Clicking on "Configurator" displays the query: "Access to the Premium service has been blocked. Unlocking: Send SMS to 80450 with the text OFF. (PLN 0) "
Of course, I do not want to unblock this thieving service, so the question is how to turn it off, because waking the phone up every few minutes drains the batteries amazingly?
For my part, I forced the SIMextra service to be stopped in the phone's Application Manager, but nothing helped. You can not turn it off or remove it, because it is pre-installed on the SIM card. I contacted BOK T-Mobile, but the conclusions from the interview are below criticism, because only the 3rd time they correctly entered the application to the Technical Department. Contacting the Samsung Hotline did not help either.
Did any of you have a similar problem and know how to solve it?
In my opinion, the problem lies with the network, which forces auto-configuration, but I am not 100% sure, especially since I used the same LG K10 SIM card before, nothing like that happened.
Greetings.
I am the owner of a Samsung Galaxy A40 with a number in T-Mobile and for unknown reasons, the phone automatically wakes up every 3 minutes and prompts "Wait, terminal configuration is in progress ...". Clicking "Cancel" causes the same message to appear in 3 minutes, waking up the phone, and clicking "OK" causes the "SIMextra: Phone configuration?" Menu to appear. YES NO". After selecting "NO", the phone wakes up again after a few minutes, wanting to configure itself, and after selecting "YES", the SIMextra menu appears (ie Today, Entertainment, Information, Configurator, See more, Top up). Clicking on "Configurator" displays the query: "Access to the Premium service has been blocked. Unlocking: Send SMS to 80450 with the text OFF. (PLN 0) "
Of course, I do not want to unblock this thieving service, so the question is how to turn it off, because waking the phone up every few minutes drains the batteries amazingly?
For my part, I forced the SIMextra service to be stopped in the phone's Application Manager, but nothing helped. You can not turn it off or remove it, because it is pre-installed on the SIM card. I contacted BOK T-Mobile, but the conclusions from the interview are below criticism, because only the 3rd time they correctly entered the application to the Technical Department. Contacting the Samsung Hotline did not help either.
Did any of you have a similar problem and know how to solve it?
In my opinion, the problem lies with the network, which forces auto-configuration, but I am not 100% sure, especially since I used the same LG K10 SIM card before, nothing like that happened.
Greetings.