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Windows 10 Remote Desktop - Your credentials are not working

gaceqq 14562 11
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • #1 19055714
    gaceqq
    Level 10  
    Hello,

    trying to remote desktop from win10 (upgraded from win7) to win10 (local accounts on both computers). I receive a message:
    Windows 10 Remote Desktop - Your credentials are not working

    Destination computer name: cabbage and user: milosz and password 100% ok. I also tried the user in the format cabbage\milosz and then the same. Any idea?
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  • #2 19055717
    Kolobos
    IT specialist
    On the computer you are connecting to, do you have a milosz account with a known password?
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  • #3 19055733
    gaceqq
    Level 10  
    Kolobos wrote:
    On the computer you are connecting to, do you have a milosz account with a known password?


    Of course, the account is probably visible in the photo. Password 100% ok - 4 digits. Logs into the computer normally without any problems.
    On the computer from which I want to connect, it logs into another remote desktop on the same network also without problems.
  • #5 19055802
    Bródka

    Level 42  
    gaceqq wrote:
    Of course, the account is probably visible in the photo.

    You can't see it, you can enter whatever you want when connecting, and whether there is such an account on the other side is another matter
    gaceqq wrote:
    Password 100% ok - 4 digits.

    Password or PIN?
    gaceqq wrote:
    trying to access remote desktop from win10

    On the other side - Win Home or Pro?
    Helpful post? Buy me a coffee.
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  • #6 19055845
    gaceqq
    Level 10  
    Bródka wrote:
    Password or PIN?

    password consisting of 4 digits

    Bródka wrote:
    On the other side - Win Home or Pro?

    pro
  • #8 19070097
    gaceqq
    Level 10  
    I checked all of the above and nothing - still the same. Tried from different locations from other computers and same thing. Anyone else have an idea?
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  • #10 20292906
    Militari
    Level 9  
    Hi, did you manage to solve this problem? (I have the same)
  • #11 20349171
    uziel75
    Level 11  
    Same for me. I have a local network in the company, 3 computers on LAN. All accounts configured so that each computer can access the drive of another computer through the network environment. On each computer there is an admin account and a user account - used for normal work. Each account properly configured, passworded, etc. Each computer has a fixed IP in the local network. The whole network works.
    But now I am preparing the computer for remote connection, because one of the employees will be on leave and will want to work remotely on his computer (within the same building, so it will be work in the local network). So I thought about RDP, because, for example, Chrome Remote Desktop, if it works without a problem, the problem is that it scales the screen from the resolution of the server computer (which is large) to the resolution of the client computer (which is small). The effect is that everything is so microscopic on the screen of this laptop that it practically excludes the possibility of working. And through RDP, as far as I can tell, you can see all the program windows of the server computer at the resolution of the client computer. So I connect to the network (not even via the Internet, but via the local network) the fourth computer - a laptop. On the server computer, RDP is enabled in the settings. And now like this: from the laptop I connect via the IP of the local network to the server computer:
    - with the ADMIN account of the computer-server - I enter the login of the admin account, password and everything is fine - the desktop of the computer-server is visible, you can work
    - with the USER account of the server computer - I enter the username, password - and they get a message that the credentials are incorrect.
    So all RDP works, connections are correct, anti-virus system allows connection (I don’t use system firewall, only firewall of external program), on all Win10Pro computers... The problem is ONLY on user accounts. And that’s on two different computers I tried to connect to from this laptop.
    Of course, the user accounts are added to the Remote Desktop Users group. In the settings of a given user account, it is entered that it belongs to the Remote Desktop Users account. In the local policy, the Remote Desktop Connectability policy contains both the Administrators group and the Remote Desktop Users group, as well as the user name itself. Basically "refuse to connect via RDP" nothing is entered. In general, everything agrees with the guides I found. However, for some reason, USER accounts cannot be logged in via RDP.
    I also tried all the possible rules for entering the username in the RDP window, i.e., for example, "Marek" (a string of characters that the Control Panel gives in the information about what computer name to enter on the remote computer. Then "mark_user", "mark_local" (strings of characters that occur at a given account in the user settings of a given computer (i.e. name, full name, etc.) Even the entry "BRANDS/brands", or "BRANDS/brands_local", "BRANDS/brands_user", both with a slash like / and . Generally, I tried probably all combinations that could occur in this type of Windows network configurations, and nothing - I keep getting the credentials error on user accounts.
    I also tried another way, because I remembered that user accounts are not local, but accounts registered in MS, so as a login I tried to enter the form "mark@outlook.com" and MicrosoftAccountmark(_at_)outlook.com. With the same result.
  • #12 20934140
    Wodzu14
    Level 10  

    >>20292906
    I`ll reheat it because I had the same problem. It was caused by a missing password on the local user. I logged in to it using a Microsoft account and with these credentials I wanted to log in to RDP (it worked for other users). I chose to log in using a local account and entered the password, and it now works for me as well as on Microsoft.

Topic summary

The discussion revolves around issues faced while using Windows 10 Remote Desktop, specifically the error message indicating that credentials are not working. The user upgraded from Windows 7 to Windows 10 and is attempting to connect to another Windows 10 machine using local accounts. Despite confirming the username and password, the connection fails. Various suggestions are provided, including checking account permissions for remote access, ensuring firewall settings allow connections, and verifying that the account has a password set. One user resolved a similar issue by switching from a Microsoft account to a local account. Additional resources and troubleshooting links are shared to assist in resolving the problem.
Summary generated by the language model.
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