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  • #1 19164875
    piotrek19796
    Level 7  
    Hello, maybe there will be a person who had a similar problem and knows how to solve it, and it's about a problem with logging in to a pay pal account after they introduced two-step verification, the number I had given for SMS verification is no longer active and I can't log in, I was looking for contact with paypal, some email to them, there is no message to write there is no contact with the service office. It is not possible to change the number is there any way to solve this problem please help
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  • #2 19166048
    gulson
    System Administrator
    Może to rozwiązanie pomoże:

    1. Go to https://www.paypal.com/pl/smarthelp/contact-us

    2. Click Password and account access

    3. Click Login problems

    4. Click "Message us"

    5. Click "Chat with us about your password issue"



    Make sure you have the following details ready:

    - Your PayPal email
    - Last 4 digits of bank account / credit cards on the account
    - Mobile phone number (and have the phone in front of you)
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  • #3 19167143
    gabik001
    Level 37  
    gulson wrote:
    Maybe this solution will help:

    1. Go to https://www.paypal.com/pl/smarthelp/contact-us

    2. Click Password and account access

    3. Click Login problems

    4. Click "Message us"

    5. Click "Chat with us about your password issue"



    Make sure you have the following details ready:

    - Your PayPal email
    - Last 4 digits of bank account / credit cards on the account
    - Mobile phone number (and have the phone in front of you)

    Does not meet the last item, does not have a phone with the number he provided for two-stage verification.
    The only option is to change the password. It will send you a code by email that you enter and it will help you log in without two-step verification. Then you can change your phone number after logging in
    Take a peek here too:
    https://www.paypal-community.com/t5/My-Accoun...rification-changed-phone-number/td-p/2090931#
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  • #4 19167286
    piotrek19796
    Level 7  
    Nothing is trgo when trying to change the password and after entering the e-mail message pops up that they need to collect some more information and send an SMS with a code to a phone that no longer exists, by the way, if I didn't have money there, I would pay for all this pay pal what a crap so that there is no possibility of contacting them you have money in some trash that cannot be contacted to solve the problem, or maybe it's a deliberate action
  • #5 19169284
    gabik001
    Level 37  
    Try to do as one guest in the penultimate post in the link I provided.
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