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Canal+ MediaBOX+ Decoder: Contract Termination & Non-Return Equipment Fees Explained

sanfran 15816 11
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 19205101
    sanfran
    Network and Internet specialist  
    My contract with NC/Canal+ will end soon
    How much can the operator demand now for not returning the equipment at all?
    The hardware is MediaBOX+
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    #2 19205740
    andpol 33
    Level 39  
    In 2018, it was PLN 1,000. Regulations for the provision of services of 12/12/2018.
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  • #3 19205881
    maksar
    Level 34  
    I check no. serial! :D :D
    This is a quote from the internet.

    Quote:
    "A customer attached to the set-top box like a peasant to the ground. Do not plan a vacation if you intend to part with nc+"
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  • #4 19206065
    sanfran
    Network and Internet specialist  
    Thank you. I was looking for the regulations, but I couldn't find it on the operator's website. I don't have mine because I didn't sign the contract.

    I'm wondering because I don't know if I'll arrive on that date, and shipping is subject to customs duties since I moved out of the EU.
  • #5 19209469
    Anonymous
    Level 1  
  • #6 19209770
    sanfran
    Network and Internet specialist  
    I'd like. C+ will refuse and the hardware will be returned to me.
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    #7 19210069
    Anonymous
    Level 1  
  • #8 19210076
    sanfran
    Network and Internet specialist  
    There is something about it!
  • #9 19210374
    Anonymous
    Level 1  
  • #10 19210388
    sanfran
    Network and Internet specialist  
    goralpm wrote:
    C+ (and it's probably in the contract) can only be watched in Poland


    And so it is! My living room is an informal honorary consulate.
  • #11 19210580
    maksar
    Level 34  
    goralpm wrote:
    C+ (and it's probably in the contract) can only be watched in Poland.

    Read before you write something.
    Quote:
    Please be informed that from April 1, 2018, pursuant to Regulation (EU) 2017/1128 of the European Parliament and of the Council of June 14, 2017. on the cross-border portability of online content services in the internal market, CANAL+ Platform subscribers have access to CANAL+ Platform online services
    also outside Poland.

    What customs fee, another crap.
    goralpm wrote:
    Probably nothing in the regulations about customs duties.

    Another expert.
    Quote:
    And so it is! My living room is an informal honorary consulate.
  • #12 19210749
    Anonymous
    Level 1  
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Topic summary

✨ The discussion revolves around the termination of a contract with Canal+ and the potential fees associated with not returning the MediaBOX+ decoder. A user inquires about the non-return equipment fees, which were previously noted to be PLN 1,000 as of 2018. Concerns are raised regarding customs duties for returning the equipment from outside the EU, with suggestions that Canal+ may cover these fees. However, there are warnings about the legality of using Canal+ services outside Poland, as the service is not licensed for broadcasting in other countries. Participants discuss the implications of returning the hardware and the potential for customs fees, emphasizing the importance of adhering to the regulations set by Canal+.
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FAQ

TL;DR: Non‑return of a MediaBOX+ can cost PLN 1,000; "In 2018, it was PLN 1,000." This FAQ helps Canal+/nc+ users end contracts, return hardware from abroad, and avoid refusals and fees. [Elektroda, andpol 33, post #19205740]

Why it matters: It helps subscribers avoid unexpected charges, service restrictions outside Poland, and refused deliveries.

Quick Facts

How much can Canal+ charge if I don’t return a MediaBOX+ after my contract ends?

Users report a PLN 1,000 charge for not returning a MediaBOX+ under the 12/12/2018 regulations. “In 2018, it was PLN 1,000.” Check your current agreement and fee table, as charges can change. If you plan to keep the box, expect the fee to apply after termination. [Elektroda, andpol 33, post #19205740]

Where do I find the official Canal+ rules on returns and fees?

Look for the Canal+ “Regulations for the provision of services,” referenced as 12/12/2018 in the thread. Ask Canal+ support to send your current regulations and the equipment‑return fee table tied to your account. Use that document name when searching the Help site. [Elektroda, andpol 33, post #19205740]

Can I use my Canal+ decoder outside Poland?

The rules say “the use of services is allowed only in the territory of the Republic of Poland.” That applies to satellite/decoder use. Using the decoder abroad risks breaching contract or licensing terms, and support may be limited. [Elektroda, Anonymous, post #19210749]

Does EU cross‑border portability let me use nc+ GO abroad?

Yes, for online services during temporary stays in EU countries. Canal+ implemented portability from 2018‑04‑01. However, “online services cannot be used by a person living outside Poland,” so long‑term residents abroad should expect geo‑blocking. [Elektroda, Anonymous, post #19210749]

I moved outside the EU—how can I return my MediaBOX+ without customs headaches?

Use a route Canal+ can accept. How‑To: 1) Ask Canal+ which return channels they accept. 2) If imports with duties are refused, ship the decoder to a trusted person in Poland for local return. 3) Keep tracking, photos, and handover proof to close the account cleanly. [Elektroda, Anonymous, post #19210374]

Will Canal+ pay customs or import VAT on a return?

Do not assume Canal+ pays import charges. Users report refused deliveries when charges were due at delivery. If duties apply, the recipient may decline the parcel. Confirm who pays with Canal+ and your carrier before sending. [Elektroda, Anonymous, post #19210069]

What if my return gets refused at delivery?

Keep shipment proof and logs. Ask the carrier to return the parcel to you or a Polish contact. Re‑send domestically once you confirm an acceptable return method. This reduces the risk of a non‑return fee. [Elektroda, Anonymous, post #19210069]

What’s the safest way to avoid a non‑return fee?

Return the decoder promptly through an accepted channel and keep a receipt. Avoid international routes that can be refused because of duties. Confirm acceptance in advance if you are sending from abroad. [Elektroda, Anonymous, post #19210069]

Should I record my decoder’s serial number before shipping?

Yes. Users advise noting the decoder’s serial before handover or shipping. It helps prove which unit you returned and simplifies support. Photograph labels and include the serial in your return note. [Elektroda, maksar, post #19205881]

I don’t have my contract copy—how can I confirm my obligations?

Ask Canal+ to email your account’s current “Regulations for the provision of services” and fee table. That document contains the non‑return charges and return rules you must follow. [Elektroda, andpol 33, post #19205740]

When did Canal+ enable EU online portability, and what are the limits?

From 2018‑04‑01, subscribers could use Canal+ online services while temporarily in other EU states. Long‑term residents outside Poland cannot use TV online services and should expect geo‑blocking. [Elektroda, Anonymous, post #19210749]

Are there penalties for using Canal+ services abroad long‑term?

Yes. The contract limits service use to Poland for TV/decoder access. “Use of services is allowed only in the territory of the Republic of Poland.” Long‑term foreign use can be treated as a rules violation. [Elektroda, Anonymous, post #19210749]

Can I keep the decoder and just pay the fee instead of returning it?

Canal+ may bill the non‑return charge once the contract ends and the box isn’t returned. A user cites PLN 1,000 for MediaBOX+ in 2018. Check your current T&Cs before deciding. [Elektroda, andpol 33, post #19205740]

How does Brexit affect nc+ GO access in the UK?

EU portability applies only within EU states. In the UK, licensing and geo‑blocking can prevent playback, showing “unavailable in the country you are in.” Expect restrictions outside Poland. [Elektroda, Anonymous, post #19210749]
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