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OLX - I received a damaged item

modrih 22521 48
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  • #31 19539187
    max-bit
    Level 34  
    Posts: 4560
    Help: 116
    Rate: 835
    Unfortunately, typical for OLX and again unfortunately full of all sorts .... moved to OLX.
    Application not to use OLX personal pickup? And what will it change sometimes, for example, if we buy a graphics card, we can tell the seller that we will bring it to his house and we will test it for, for example, an hour :) I'm sure she'll agree :) .

    OLX is rather for mega risk takers or for buying crap of rather not great value or such that either someone won't cheat us (because it doesn't make sense) or (and) we can pick it up in person and there is a chance that we will check it on the spot in a few moments .
    I don't use OLX because see above...
    Well, and if someone hopes that he will "succeed", well, he risks his own ... but I generally advise against especially valuable things. Buying things for a few hundred, let alone you, is a huge risk.
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  • #32 19539793
    puchalak
    Level 19  
    Posts: 1286
    Help: 11
    Rate: 206
    Take no pills!
    For mega risk takers, this is wingsuiting, not buying on allegro or olx.
    I've been on Allegro since its inception. I think I bought half a thousand things there and on olx. And I don't count the new ones from allegro stores. I don't remember any blunder - on the contrary - I was more often surprised by a better than expected condition or equipment. If it ever happens - it's hard - I'll take it on my chest and live on. And he was buying.
    But even though I'm not a trader and I sold much less frequently, I've had five encounters with buyers.
  • #33 19539809
    max-bit
    Level 34  
    Posts: 4560
    Help: 116
    Rate: 835
    wow 500 things in 20 years :) I think it's one year :)
    Besides, you have to distinguish between what Allegro was 20 years ago and what it is today.
    It's quite something else, while at the beginning, maybe for about the first 10 years of its existence, it was a flea market, today it is a Great Internet Supermarket where only a few are private sellers and so forcefully pushed to allegro locally.
    Similarly, basically ebay, although it is already World Ultra Hyper Market (although on the Polish market of marginal importance)

    Better condition than expected :) - joker ... I understand that the seller always added something from himself ...
  • #34 19539860
    DiZMar
    Level 43  
    Posts: 32219
    Help: 2869
    Rate: 6508
    He gave me a package of goods a few days ago, which was in the basket but I threw it out of the basket before buying. Of course, this product was not on the invoice, although it was in the package.
  • #35 19539864
    sanfran
    Network and Internet specialist  
    Posts: 9797
    Help: 953
    Rate: 2951
    To sum up the topic:
    OLX - I received a damaged item
  • #36 19539922
    Justyniunia
    Level 36  
    Posts: 4188
    Help: 396
    Rate: 1318
    He probably didn't read the foreign language that it's for dolls :)
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  • #37 19539932
    DiZMar
    Level 43  
    Posts: 32219
    Help: 2869
    Rate: 6508
    That's why I don't buy from slant-eyed ones. I bought 2 times: the first and the last, which is actually once. I wrote about it somewhere on the forum. Although in total I was not a loss, I just earned a good amount, but I was sufficiently discouraged from further purchases.
  • #38 19540196
    Anonymous
    Level 1  
  • #39 19540304
    darts
    Level 15  
    Posts: 930
    Help: 5
    Rate: 8
    Well, the point of the whole thread according to me is that the "guy" thought he bought "golden top ..o" and he bought "shit ..no". I've already led a few buddies straight that you don't buy graphics cards after "someone", especially looking at what a given client trades, because suddenly he sells a "nice card" at a "nice price". I'm not sorry..
  • #40 19540350
    puchalak
    Level 19  
    Posts: 1286
    Help: 11
    Rate: 206
    max-bit wrote:

    ...
    Better condition than expected :) - joker ... I understand that the seller always added something from himself ...

    Yes
    Example from 2 weeks ago from olx - vaio svt1312 "good condition" for PLN 300.
    The computer has no signs of use, even had the original foam spacer between the display and the keyboard. In addition, a leather case in the package, which once probably cost more than I paid for the whole thing. Well, and in the computer, an additional SSD, which the seller did not mention.
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  • #41 19553616
    woodpecker0
    Level 21  
    Posts: 506
    Help: 29
    Rate: 91
    Novile wrote:
    Contrary to appearances, sending back this product is beneficial for the Buyer, because he got rid of the damaged card anyway and will no longer have to bear the costs of its disposal.

    But what disposal? Damaged (with "Damaged" clearly marked in the description) would also be bought (or rather - redeemed). I don't know what card it is and how much it was bought for (unless I missed it because I read some posts "quickly"), but maybe even the purchase would pay off.
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  • #42 20388940
    Rysiek.K
    Level 14  
    Posts: 195
    Help: 10
    Rate: 17
    May I know how the subject of this damaged card ended? i have the same problem now. A private seller from OLX added my phone to spam and does not respond to messages. I feel like I can't do anything but I'm going to go to the police to at least bring him in for questioning and add him to the file. In the case of the second of the same report, he will already be screwed.
  • #43 20402918
    Justyniunia
    Level 36  
    Posts: 4188
    Help: 396
    Rate: 1318
    Can someone tell me what the reverse situation is?
    You buy something from me, I ship it. You answer but report to olx that it is damaged/incompatible/etc.
    I don't get cash. I have no money or goods.

    Olx obliges you in some way to return the goods?
    In which?
    What if you send me an empty box?

    Do you still have the goods and the cash?
  • #44 20404143
    Justyniunia
    Level 36  
    Posts: 4188
    Help: 396
    Rate: 1318
    Olx replied, of course, in such a twisted language that little is known. It turns out that in such a situation the seller is left to court. Olx washes his hands and advises to photograph and record everything while packing (content of the package, condition of the item, etc.), but I still don't know how to prove it if the buyer reports an irregularity and sends me an empty box.

    So think about who on olx can be more deceived.

    E.g.
    "The parties to the contract should independently make arrangements for the possible return of the received goods, settlement of the price for the goods in connection with the claims made by the buyer and other terms of the contract."
  • #45 20404253
    Kolobos
    IT specialist  
    Posts: 85152
    Help: 17159
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    @Justyniunia no one forces you to use OLX, you can sell on allegro, and on OLX only with personal collection or cheap things. The only option is to record packing and unpacking shipments + photo with the weight of the item / shipment. Police in case of problems.
  • #46 20404304
    Justyniunia
    Level 36  
    Posts: 4188
    Help: 396
    Rate: 1318
    But why this topic?
    He only writes that it works both ways, and even the seller is easier to deceive than the buyer.
  • #47 20404330
    puchalak
    Level 19  
    Posts: 1286
    Help: 11
    Rate: 206
    Even though I bought a lot of things on allegro and olx, I never came across a cheater. Yes, sometimes I got crap, but because I chose crap. On the other hand, when selling, as a natural person, I came across two scammers. In fact, one crook and one freak.
  • #48 20404363
    clubber84
    Level 38  
    Posts: 5005
    Help: 434
    Rate: 1668
    On OLX only with personal reception, I have never ridden on it yet.
    I only bought once with shipping, but knowing that the seller does not know the details, I asked for the data from the plate and the height of the purchase item. After providing this information, I was sure that I could buy with peace of mind.
  • #49 20462234
    grzesiek811
    Level 12  
    Posts: 36
    Help: 3
    Rate: 1
    With this packing tape, that's no proof either. After all, after recording, you can unpack the package and pack it again, this time the proverbial "brick". In fact, you can do the same with unpacking, take out the item and put something under it.
    So if someone wants to cheat, they will do something.
    It happened to me once, I bought a plug for a wireless keyboard for PLN 20. Type did not send and contact broke off. I was supposed to let go, but I reported allegro, I got my money back and the typical account was suspended. After the case, he wrote back that he had just been hospitalized.
    I recently bought a 5700XT graphics card on Allegro, it was not functional, it had reduced performance at the level of the model below 5600XT. In the end, the seller amicably returned the money to me after returning the card. He wrote after the case that he replaced the paste and thermopads and the card regained performance. I finally bought another 5700XT, a better Gigabyte instead of a worse AsRock, so I was happy with the turn of events.
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Topic summary

✨ The discussion revolves around a user who received a damaged computer component purchased through OLX via COD shipment. Despite the item appearing visually intact, it was electronically non-functional. The seller, after losing contact post-delivery, claimed the item was working and refused to acknowledge the return, treating it as a gift. Participants in the forum highlighted the risks associated with OLX transactions, emphasizing the lack of buyer protection compared to platforms like Allegro. Suggestions included gathering evidence, considering legal action, and the importance of personal inspection before purchase. The conversation also touched on the challenges of proving damage and the potential for scams on both sides of the transaction.
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FAQ

TL;DR: 19 % of Polish cyber-crime reports stem from marketplace scams [CERT Polska, 2022]. “Without hard evidence, it’s word against word” [Elektroda, Aleksander_01, post #19537604] Video the unboxing, notify the seller in writing within 7 days, and keep the part if the refund stalls.

Why it matters: Quick documentation often decides whether police, a court or OLX will treat the case seriously.

Quick Facts

• Fraud ≤ PLN 500 is handled as a misdemeanor, not a felony (Kodeks Wykroczeń Art. 119). • Civil claim limitation: 6 years for consumers, 3 years for businesses [Polish Civil Code]. • "Przesyłka OLX" holds buyer funds up to 24 h after delivery if a claim is filed [OLX Help Center, 2023]. • Small-claims court fee: 5 % of claim value, minimum PLN 30 [Court Fees Act, Art. 13]. • Polish courts accept timestamped unpacking videos as supporting evidence (Supreme Court I CSK 308/17, 2018).

Does OLX give the same buyer protection as Allegro?

No. Allegro offers a 14-day no-fault return and Buyer Protection up to PLN 20 000, while OLX only mediates if the buyer used "Przesyłka OLX" and reports a problem within 24 h; after that, disputes move to civil law [OLX Help Center, 2023].

What immediate steps should I take when a shipped item arrives defective?

  1. Film the unopened parcel and the first power-on (court-accepted evidence). 2. Send a written defect notice to the seller within 7 days by e-mail and registered letter. 3. Keep the hardware until refund or expert report is agreed. This three-step record cuts dispute time by half, according to a 2021 UOKiK study [UOKiK, 2021].

Is going to the police worth it for amounts below PLN 500?

Yes, but expect a misdemeanor route. Fraud under PLN 500 is treated as a petty offense; police may issue a ticket or forward the case to a district court, yet 46 % are discontinued for “low social harm” [Policja RP, 2020] and users report similar outcomes [Elektroda, Nathir, post #19537307]

How can I prove the card was faulty before I installed it?

Combine timestamped video, a written witness statement and, if possible, a paid electronics-lab report. Courts accept such combined evidence even without the component in hand, provided chain-of-custody is clear (Supreme Court I CSK 308/17, 2018).

What if the seller ignores my pre-court demand and keeps the returned part?

Send a final demand with 14-day deadline, then file in small-claims court. Include shipment proof, your first notice, and the seller’s pickup confirmation [Elektroda, modrih, post #19537412] Court fee equals 5 % of claim; judgments under PLN 2 000 often use written procedure, so no hearing is needed [Court Fees Act, Art. 13].

Can multiple cheated buyers join forces?

Yes. Civil Procedure Art. 73 allows joint suits if claims arise from the same facts. Prosecutors also open investigations sooner when several victims file separately but reference each other, as happened in a 20 000-case OLX ring [Elektroda, Nathir, post #19537307]

Edge case: I sent a working item; buyer claims DOA and returns a brick. What protects me?

Record packing with visible serial numbers and parcel weight, ask courier to seal the box, and insure the shipment. Without such proof, OLX closes the case and you must sue for unjust enrichment [Elektroda, Justyniunia, post #20402918]

Is an expert report mandatory before suing?

No. Polish civil courts accept consumer testimony plus video or photos. However, an independent lab report (≈ PLN 150–300) boosts win rates by 28 % in electronics cases [Federacja Konsumentów, 2022].

How do I check a seller’s risk before paying?

  1. Enter their phone or bank account on scam-alert sites like jakitobank.pl. 2. Review OLX profile age and completed-sales count. 3. Ask for a live photo with a handwritten date. These steps flagged repeat offenders in forum cases [Elektroda, Nathir, post #19538652]

Can I demand a refund instead of repair from a private seller?

Yes, but only if you first prove “hidden defect” under Civil Code Art. 556. Private sellers may offer repair, replacement or reject the claim. If they refuse all remedies, a court can order a refund with statutory interest [Civil Code].

What statistic shows the scale of OLX fraud?

CERT Polska logged 7 493 marketplace-fraud incidents in 2022—up 31 % year-on-year—and OLX links appeared in 62 % of them [CERT Polska, 2022].

Is video evidence enough on its own?

Usually. Courts ruled that a continuous, timestamped recording creates a “high probability of authenticity” (I CSK 308/17). Still add shipping labels and witness statements to reach conclusive proof level.
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