No option to view photos and videos in Messenger on Xiaomi Redmi Note 8 Pro

Hey, I don’t have a gallery in the messenger app. I thought it was my phone’s fault (xiaomi redmi note 8 pro), but it turned out that I don’t have the "display photos and videos" option on any device I log in to. When my friends log in to my phone via ms, they normally have it, but when I go to my account the option disappears. Any advice because I don’t know what to do anymore?
Ps. The problem has been reported many times.
The screenshots show photos of my friend’s account vs. mine (we used my phone)

This massanger looks like it hasn`t been updated. Uninstall it and install it. If this doesn`t help, there is something wrong with your account. Maybe they blocked you for inappropriate content.

I've done this more than once and still nothing. I logged in on the phones of people who normally have galleries, and unfortunately mine was missing there too, so there's clearly something wrong with the account. I doubt it's a ban, because the gallery never came back after the update and I don't send inappropriate content or photos either. I have reported the problem many times and still no response...

I read a bit on the Internet and other people also have similar problems. Not much, but they have it. I guess you ended up in these people`s hospitals. They also did not contact the service department. We have to make it happen. In general, it`s a difficult thing because contacting Facebook is like winning the lottery... It`s clearly their fault. Try. Something else occurred to me. Log in to Facebook from a web browser. Check there in the settings whether anything has been deactivated in the applications on Facebook itself.

I logged in via the browser on my laptop and the gallery wasn't there either, but later I gave the option "play in the messenger application" and the gallery was shown there, even though it didn't redirect me to the application on the laptop (everything was still open in the browser)

So the gallery in Massanger is already open?

Only on a laptop when logging in via a browser. On my smartphone and
on the smartphones of my family members (who normally have galleries on their accounts) there are still NO galleries.

Look for similar settings in the Facebook app on your phone this time. On a similar principle.

I have the impression that I have already searched everything in the messenger and Facebook applications when it comes to some settings and still nothing...

On the laptop you say it already works when you enter massanger? If so, log out of your accounts on it and on your phone. Uninstall the app and reinstall it on your phone. It`s a good idea to check the Facebook settings on your phone. Before you do it. I think it`s a matter of settings.

Still nothing
Overall, I can't count how many times I have uninstalled and reinstalled applications. On the second account that I once set up with a friend, the gallery is normal, but the application and phone are the same, so I don't have the strength to do it anymore...

As I said. You`re not the only one who has this problem. I read about it. I think it`s some kind of settings issue... Facebook may have restricted you for unexplained reasons or forgotten about you. There was a period when this option was blocked for everyone. But she made up her mind. If support does not help you one time, you will be left with a new account.

Added after 14 [minutes]:

As I said. You`re not the only one who has this problem. I read about it. I think it`s some kind of settings issue... Facebook may have restricted you for unexplained reasons or forgotten about you. There was a period when this option was blocked for everyone. But she made up her mind. If support does not help you one time, you will be left with a new account. Or wait for updates. Alternatively, look for an older version of the application somewhere

I know, I also think it’s a mistake, that’s all. I won’t create a new account because my current one is 10 years old and I have a lot of memories in old chat rooms. Well, maybe one day it will appear by some miracle, although I’m furious that they updated it by deleting the galleries and then restored it, but not on my account. If contact with them were easy, there would be no problem, but a person can write and write and still get nothing.

Try looking for an older version of the application for now. Once installed, turn off automatic updating.

I have one more question. I installed messenger through a browser from this website yesterday. There was no gallery, but the update I made on Google Play was visible. After the update, the gallery appeared under the name "display photos and videos". I was overjoyed. Unfortunately, when I entered Messenger, the gallery disappeared again after about 20 minutes. I logged in to the second account and there it is normally called "view media and files". Unfortunately, it's not in my account again... What should I do in such a situation? Maybe I'm closer to the problem...
Ps. Photos of what it looks like

The correct setting should be display, display media and files. It`s a technical fault. As I already wrote. You`re not the only one who has this problem. You have the same problem on another phone, so it`s a problem with your account. Or as I said. Possibly some option disabled in Facebook settings. Nevertheless, there are more of you with this problem.
Do the first method from this video.
https://www.youtube.com/watch?v=h8H8QutQp6c

Good, thank you very much!

Added after 1 [minute]:

I'm just trying to solve it in every possible way, because sending a notification about a technical error unfortunately does not help, but I see that it is impossible despite all attempts and the problem is their fault and that's it

I had a similar problem once and it went away on its own after a few weeks. But after the problem subsided, changes appeared in Messenger, and it follows that the previous problems were the result of FB experimenting with various new features and appearances of Messenger. Be patient and wait a few weeks. If there is no improvement within a reasonable period of time, seek help from the "help" or FB support.

I have the same problem, but the patient is iPhone 13.
On all my contacts, I can view all photos and videos, but with one contact, I have something called message encryption and I'm not bothered.

After 3 years, the gallery itself returned yesterday
Happy