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Firmware Request for Hitachi 43HAK5353 TV with 17MB170E Mainboard After Update Issue

flaviocanale 759 6
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  • Service menu update caused black screen issue

    #1 21754037
    flaviocanale
    Level 4  
    Posts: 4
    Good morning, do you have the software for this TV with a 17MB170E motherboard, Hitachi TV model 43HAK5353? Thank you very much. After an update, the screen is black, and the LEDs are working. Thank you.Mainboard VESTEL 17MB170E from a TV held in a handInformation label on the back of a Hitachi device
    AI: Could you please let us know how you performed the update (for example, via USB, over-the-air, or through the service menu)?
    Menu servizio.
    AI: Does the TV respond to any buttons on the remote or the TV itself, or can you access the service menu in any way?
    Sì
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  • #2 21754297
    yokoono51
    Level 29  
    Posts: 803
    Help: 168
    Rate: 309
    Hitachi 43HAK5353 main 17MB170E panel VES430QNDB-N2-N42 ???.
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  • #3 21754695
    flaviocanale
    Level 4  
    Posts: 4
    Yes this is VES430QNDB-N2-N42Label with model VE540QND8-N2-N42 on the casing of an electronic device
    Attachments:
    • Firmware Request for Hitachi 43HAK5353 TV with 17MB170E Mainboard After Update Issue 20251117_223654.jpg (3.2 MB) You must be logged in to download this attachment.
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  • #5 21754827
    flaviocanale
    Level 4  
    Posts: 4
    Thanks. Just put the file on the USB stick? Signed in FAT32 and connect the stick to the TV. Will the update start automatically?
  • #6 21754891
    yokoono51
    Level 29  
    Posts: 803
    Help: 168
    Rate: 309
    The update starts when you plug the TV in. After it's finished, turn off the TV and remove the stick.
  • #7 21755043
    flaviocanale
    Level 4  
    Posts: 4
    I updated it, but it still doesn't show an image. I can hear the audio from the first boot after the reset. The panel shows that the LEDs are working. What could it be?
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Topic summary

LABEL_AI_GENERATED
A Hitachi 43HAK5353 television with a 17MB170E mainboard experienced a black screen issue after a firmware update performed via the service menu, while the LEDs remained active. The mainboard is identified as 17MB170E, and the panel model is confirmed as VES430QNDB-N2-N42. The TV responds to remote and panel buttons, and the service menu is accessible, indicating partial system functionality despite the display failure.
AI summary based on the discussion. May contain errors.
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