logo elektroda
logo elektroda
X
logo elektroda

[Solved] Tuya Zigbee WiFi gateway loses connectivity after several months of use

palmus 1032 8
ADVERTISEMENT
Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
  • Possible gateway firmware or hardware fault after six months

    #1 21875135
    palmus
    Level 34  
    Posts: 3981
    Help: 233
    Rate: 752
    Hello.
    Has any user had a problem with their Tuya Zigbee gateway intermittently losing connectivity with their devices?
    I had a wifi gateway that stopped communicating with devices after about six months. Supposedly rebooting the router and unplugging it helped, but it was terribly annoying.
    I bought a new one, paired it up and it worked again for
    about six months, maybe more. Now it likes to lose connection and behaves like the previous one.
    The power supply is sufficient, it is b. close to the router( it doesn't really matter). I have no idea what to do with it
    to do with it, as the house has 20 elements and it should be "almost" reliable.
    Should I buy a third gateway on the network cable?
    How do I solve the problem without completely changing the system?
  • ADVERTISEMENT
  • #2 21875358
    adamjur1
    Level 42  
    Posts: 7055
    Help: 772
    Rate: 1003
    And does this gateway communicate with devices over wifi?
    To wifi they will connect themselves, It rather "mediates" the communication with BT.
    If it loses devices then the problem is not with the lan network....
    Greetings. J.
  • ADVERTISEMENT
  • #3 21875377
    palmus
    Level 34  
    Posts: 3981
    Help: 233
    Rate: 752
    I assume she has a wifi problem, because all the zigbee goes down at the same time and she is also offline at the time
  • ADVERTISEMENT
  • DHCP lease expiry may drop gateway connection

    #4 21875402
    adamjur1
    Level 42  
    Posts: 7055
    Help: 772
    Rate: 1003
    And how do you connect the gateway to the router - fixed IP or dhcp?
    A hint from big brother
    Although the default IP lease time is usually 24 hours, some routers allow you to set very long terms. If the gateway cannot properly renew the address when the 'lease' expires, it loses connection to the network.

    Or maybe you have some sort of restriction on your router - login time - maybe you need to implement an auto reset in your router every 7 days for example....
    Greetings. J.
  • ADVERTISEMENT
  • #5 21875566
    palmus
    Level 34  
    Posts: 3981
    Help: 233
    Rate: 752
    DHCP. I will try setting it to static.
  • #6 21875616
    adamjur1
    Level 42  
    Posts: 7055
    Help: 772
    Rate: 1003
    It is a pity that we will find out the results in six months....
    Regards. J.
  • #7 21875747
    palmus
    Level 34  
    Posts: 3981
    Help: 233
    Rate: 752
    A hasty conclusion.I emphasise: 2 instances of proper functioning and after a contractual period of six months a sneeze.
    Hence the question about the reasons for this state.
    I didn't get any clues beyond a fixed IP, so I did a brute-force treatment: gateway reset and painstakingly adding 26 devices scattered around the house:-(
  • Helpful post

    Firmware or network issues likely causing gateway drops

    #8 21937754
    herman434
    Level 2  
    Posts: 2
    Help: 1
    Rate: 1
    If two Wi-Fi gateways developed the same problem after several months, I'd suspect firmware or the network before assuming the hardware is failing. Try updating the gateway firmware, assign it a static IP/DHCP reservation, and check if your router is forcing frequent reconnects or changing Wi-Fi channels. If you have a lot of Zigbee devices, a wired Ethernet gateway is usually more stable and is worth considering. If you're also checking your Wi-Fi setup, this router troubleshooting guide may be useful.
  • #9 21937812
    palmus
    Level 34  
    Posts: 3981
    Help: 233
    Rate: 752
    It turned out that the problem was with the Netia router. Either it was dropping packets or it was as you say. Changing both the internet provider and the router sorted the problem out.
ADVERTISEMENT