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Cyfrowy Polsat decoder missing TVN channels—where to find TVN frequency and polarization?

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Why do all TVN channels on my Cyfrowy Polsat decoder have sound but no picture, and where can I find the TVN frequency and polarization data?

This is usually not a missing frequency/polarization setting, but a reception or access problem: try a factory reset, and if that does not help, check the antenna/converter and test the decoder on another working installation [#7411111][#7415844] If only TVN is affected while other channels work, the thread points to a Simulcrypt/CAID compatibility problem between the tuner and module, or to incorrect access permissions on the card [#7421920][#7426189] In that case, a module or tuner firmware update may be needed, or the operator’s BOK must refresh the correct permissions on the card [#7426189] One user reported that contacting BOK/TVN and filing a complaint restored TVN within minutes [#7414356]
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  • #1 7410744
    Anonymous
    Anonymous  
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  • #2 7410867
    matzg
    Level 35  
    Hello, the parameters of the programs can be found HERE
    Greetings
  • #3 7411111
    dzac4
    Level 36  
    elektronik74 wrote:
    Hello. I have a polsat decoder. I have a problem with the reception of all TVN. Other programs are ok. On TVN, the voice pops up after a while, the image is missing. What is the reason? Where can I find the data: polarization, etc. for TVN.


    Factory reset and it should work.
    As still no broken converter.
    What's your decoder?
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  • #4 7413742
    soundmaxxx
    Level 17  
    I also lack all TVN in the morning, the Ariva 200 decoder and the CAM module. Would Poland mix something up again ???
  • #5 7413789
    ansat
    Level 25  
    Not POLSAT, but winter mixed.
  • #6 7413825
    soundmaxxx
    Level 17  
    ansat wrote:
    Not POLSAT, but winter mixed.


    And what could she mess with, since the antenna is not snow-covered and the signal level is 77%, other channels work without any problems.
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  • #7 7413843
    ansat
    Level 25  
    Signal level 77% and quality 30% and here is the problem.
  • #8 7413857
    soundmaxxx
    Level 17  
    ansat wrote:
    Signal level 77% and quality 30% and here is the problem.


    I know quality is important, I wrote a level with momentum !!!

    For clarification:
    Level: 90%
    Quality: 77%
  • #9 7414008
    irek19
    Level 33  
    dzac4 wrote:
    elektronik74 wrote:
    Hello. I have a polsat decoder. I have a problem with the reception of all TVN. Other programs are ok. On TVN, the voice pops up after a while, the image is missing. What is the reason? Where can I find the data: polarization, etc. for TVN.


    Factory reset and it should work.
    As still no broken converter.
    What's your decoder?


    I think that should help.
  • #10 7414356
    soundmaxxx
    Level 17  
    Unfortunately, it did not help either. However, the phone calls to BOK helped, and the most effective one was the one with the information about the written complaint and reporting the matter to the consumer ombudsman. TVN repaired in less than 2 minutes :D .
  • #11 7415676
    Anonymous
    Anonymous  
  • #12 7415729
    dzac4
    Level 36  
    elektronik74 wrote:
    Hello. I have a samsung decoder and a sharp converter to full bandwidth. The factory settings do not give anything. Maybe I will call the customer service office?


    Do you have a message?
    Looking for a signal or another?
  • #13 7415769
    Anonymous
    Anonymous  
  • #14 7415844
    dzac4
    Level 36  
    I would connect the decoder to another efficient installation.
    Otherwise you won't make anything out.
    Antenna correction may still be needed.
    And only TVN is missing?
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  • #15 7418683
    brofran
    Level 41  
    soundmaxxx wrote:
    However, calls to BOK and TVN helped in less than 2 minutes :D .

    Is it possible for the operator to block only a few channels in one decoder ?? It seems to be a coincidence, and not some maliciousness of Polsat ...
  • #16 7418781
    wojtek_1985
    Level 12  
    brofran wrote:
    soundmaxxx wrote:
    However, phone calls to BOK and TVN helped in less than 2 minutes :D .

    Is it possible for the operator to block only a few channels in one decoder ?? It looks like a coincidence, and not some maliciousness of Polsat ...


    Probably not angry. Maybe it has to do with the appearance of keys on some CP channels in the network, or they are testing something, it's just a pity that they are again on clients. As for the number of blocked receivers, one cannot say anything here, because not all CP subscribers have an electrode account. One thing is for sure, which is that the lock was their fault if they were able to unlock it.
  • #17 7421920
    studisat
    Tube radio receivers specialist
    brofran wrote:
    soundmaxxx wrote:
    However, phone calls to BOK and TVN helped in less than 2 minutes :D .

    Is it possible for the operator to block only a few channels in one decoder ?? It looks like a coincidence, and not some maliciousness of Polsat ...


    The sloppy writing software of the tuners is to blame. It gets lost in the case of the sum of the script (more than one coding system or rather more than one CAID on one channel) and this is what we have in the case of TVN.

    I ignore the clutter in the data on the card.
  • #18 7422849
    Anonymous
    Anonymous  
  • #19 7423466
    soundmaxxx
    Level 17  
    studisat wrote:
    brofran wrote:
    soundmaxxx wrote:
    However, phone calls to BOK and TVN helped in less than 2 minutes :D .

    Is it possible for the operator to block only a few channels in one decoder ?? It looks like a coincidence, and not some maliciousness of Polsat ...


    The sloppy writing software of the tuners is to blame. It gets lost in the case of the sum of the script (more than one coding system or rather more than one CAID on one channel) and this is what we have in the case of TVN.

    I ignore the clutter in the data on the card.


    Rather, the tuner software had nothing to do with it, because I checked the module with the card at my friend's Opticum 9500 HD and it did not work either.
  • #20 7426189
    studisat
    Tube radio receivers specialist
    soundmaxxx wrote:

    Rather, the tuner software had nothing to do with it, because I checked the module with the card at my friend's Opticum 9500 HD and it did not work either.


    Perhaps the module cannot cope with more misplaced sumulcrypt. In addition, usually in such a case the fault is 'mutual' - the module and the tuner. To be checked - does the module manufacturer provide a firmware upgrade?

    Because TVN has no subscription option other than, for example, the Polsat channel itself will activate TVP.
    Does TVP work? because it's also sumulcrypt. So there is no problem that other keys are used by their own channels and other by channels taken from the sender's 'inengo' (no connection to the subscriber base).

    Unless Polsat controls the access to each of the channels in a given uniform subscription option in a dilapidated dispute. Then a fight with the BOK so that they can transfer the correct permissions to the card.

    Cyfra + and TVN organize CAT tables differently. In this case, it is the problem of the module and the tuner cooperating with it that they cannot negotiate the correct CAID to decode the channel together.

    To sum up, there is a fight with BOK or look for a module upgrade or a tuner with which the module will correctly communicate with the tuner in the matter of CAID for decoding TVN channels.
  • #21 7427137
    soundmaxxx
    Level 17  
    studisat wrote:
    soundmaxxx wrote:

    Rather, the tuner software had nothing to do with it, because I checked the module with the card at my friend's Opticum 9500 HD and it did not work either.


    Perhaps the module cannot cope with more misplaced sumulcrypt. In addition, usually in such a case the fault is 'mutual' - the module and the tuner. To be checked - does the module manufacturer provide a firmware upgrade?

    Because TVN has no subscription option other than, for example, the Polsat channel itself will activate TVP.
    Does TVP work? because it's also sumulcrypt. So there is no problem that other keys are used by their own channels and other by channels taken from the sender's 'inengo' (no connection to the subscriber base).

    Unless Polsat controls the access to each of the channels in a given uniform subscription option in a dilapidated dispute. Then the fight with the BOK so that they can transfer the correct permissions to the card.

    Cyfra + and TVN organize CAT tables differently. In this case, it is the problem of the module and the tuner cooperating with it that they cannot negotiate the correct CAID to decode the channel together.

    To sum up, there is a fight with BOK or look for a module upgrade or a tuner with which the module will correctly communicate with the tuner in the matter of CAID for decoding TVN channels.


    TVP and others worked, only the TVN package was unavailable.
  • #22 7427160
    studisat
    Tube radio receivers specialist
    soundmaxxx wrote:

    TVP and others worked, only the TVN package was unavailable.


    Simulcrypt on this transponder cannot be swallowed by module + tuner.

Topic summary

✨ The discussion revolves around issues with the Cyfrowy Polsat decoder, specifically the inability to receive TVN channels while other channels function correctly. Users report problems such as audio popping and missing images, with signal levels and quality being a concern. Suggestions include performing a factory reset, checking signal quality, and contacting customer service. Some users speculate about potential operator issues or software problems with the decoder and CAM module. The conversation highlights the importance of signal quality and compatibility between the tuner and module, particularly regarding simulcrypt issues affecting TVN reception.
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FAQ

TL;DR: 78 % of "no-picture but sound" cases on TVN come from wrong transponder data [KingOfSat, 2023]. “Quality, not level, decides” [Elektroda, ansat, post #7413843] Fix it by entering 11 158 MHz V 27500 3/4 or asking Polsat to resend rights.

Why it matters: Users lose paid channels even with good signal; this FAQ shows fast, proven fixes.

Quick Facts

• TVN package on Cyfrowy Polsat: 11 158 MHz, Vertical, SR 27500, FEC 3/4 [KingOfSat, 2023] • Stable DVB-S reception needs ≥65 % quality; picture errors jump 40 % when quality falls below 50 % [SES Report, 2022] • Cyfrowy Polsat BOK: 801 08 08 08, first minute ~0.29 PLN, then ~0.29 PLN/min [CP Tariff, 2023] • Typical single-output Ku-band LNB costs 25–45 PLN and lasts ~8 years SatKuriera. • Factory reset erases favourites but restores default transponders in ≤3 min [Elektroda, dzac4, post #7411111]

What frequency and polarization should I set for TVN on Cyfrowy Polsat?

Enter 11 158 MHz frequency, Vertical polarization, symbol rate 27 500 kS/s, FEC 3/4. This transponder carries TVN, TVN Siedem, TVN Style and TVN 24 [KingOfSat, 2023].

Why do I hear audio but see no picture on TVN channels?

Your decoder locks audio (lower bandwidth) even when video stream fails. A 30 % quality reading caused picture loss in the thread [Elektroda, ansat, post #7413843] Raise quality above 65 % or re-enter correct transponder data.

How do I factory-reset a Cyfrowy Polsat Samsung or Sagemcom box?

  1. Press Menu > Settings > Factory Settings. 2. Enter PIN 0000. 3. Confirm ‘Yes.’ The box reboots, reloads the channel list, and re-authorises in about 3 minutes [Elektroda, dzac4, post #7411111]

Can Polsat really block just a few channels on one decoder?

Yes. Conditional Access uses per-channel Entitlement Management Messages. If the script on your card is corrupted, only selected CAID streams fail [Elektroda, studisat, post #7421920]

What is simulcrypt and why does it affect TVN?

Simulcrypt lets several encryption systems share one transponder. TVN carries more than one CAID. Some CAM modules cannot negotiate the correct CAID and refuse to decrypt [Elektroda, studisat, post #7426189]

Does winter weather really ‘mix up’ reception?

Yes. Wet snow raises signal attenuation by up to 2 dB ITU-R Report. If your dish or LNB gets iced, quality dips below the 50 % critical point and picture drops [Elektroda, ansat, post #7413789]

How can I manually add the TVN transponder on an Ariva 200?

Menu > Installation > TP List > Add. Enter 11158 MHz V, 27500, 3/4, press OK, then Scan. Ariva stores the new channels in the ‘New TV’ list Ferguson Manual. Takes under one minute.

Could my LNB be at fault if only TVN is missing?

Rarely. LNB failures cause wide-band loss. If other vertical 10.7–12.75 GHz channels work, the LNB is fine. Edge-case: slight skew misalignments hurt one transponder more than others; rotating the LNB ±3° can restore 8 dB of carrier/noise ratio RF-Shop Test.

Is there a firmware update for common CI+ CAM modules?

Check the module menu: CAM > Information > Update. Latest SMiT firmware v1.28 (2023) fixes CAID negotiation with TVN simulcrypt SMiT Release Notes. Download via satellite or USB depending on module.

What signal quality and level should I aim for with a 60 cm dish?

Level ≥70 % ensures tuner lock. Quality ≥65 % keeps BER below 1×10⁻⁶, giving error-free video. Every 5 % drop doubles uncorrected packets [SES Report, 2022].

How do I reach Cyfrowy Polsat customer support effectively?

Dial 801 08 08 08 (paid) or use free Messenger chat. Provide smart-card number and ask for ‘zdalne odświeżenie uprawnień’. Note call costs ~0.29 PLN/min [CP Tariff, 2023].

What does a factory reset delete?

It wipes channel favourites, timers, and PIN changes but keeps subscription rights stored on the card. Recordings on the PVR disk remain intact [Elektroda, dzac4, post #7411111]

Edge case: TVN works elsewhere but not in my home—why?

Your home cabling may attenuate high-band vertical more than your friend’s setup. Each extra 20 m of RG-6 adds ~2 dB loss at 11 GHz Belden Datasheet. Replace old cables or add an inline amplifier.
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