How to check the status of a shipment without having ... [DPD]

... well, I don't have such a thing as a shipping number!

Namely: as part of an offer from a certain mobile network operator, we ordered a telephone.
And now there is a problem: the package was sent by DPD courier.
The message about the parcel was lost on Monday ... I wanted to see the status of the parcel. It's just that I don't have a shipping number.
The telephone number from which we were offered a gift such as a telephone cannot be reached. A song was recorded all the time ...
Now I have a question:
Is it possible to somehow (no, I'm not talking about illegal methods) check the fate of this shipment? Do you have to wait for someone to report or try to keep calling the phone where we were offered a phone call?
Aha: and something else. there is apparently something that the courier company that sends us the package is supposedly a fraudulent company, is that true?
if someone does not know what it is about: simply - we do not have the tracking number of the package, the package is wandering around the country, and we want to see the package

DPD is not a deceptive company, but it employs incompetent employees, which results in missing or long delay of parcels, and couriers are usually lazy (I know from experience).
Edit: It was quite a while, and I hope the company has improved its reputation, and the incompetent have been fired.

It's best to call DPD and ask about the package.
As far as my memory is correct, I have already done it.
DPD can locate a specific shipment using data such as the name and address of the recipient.
Then you can ask for a shipping number and check for yourself where the shipment is.

http://www.dpd.com.pl/subpage.asp?ID_kat=4&ID=60&Mark=14&Go=61

They did not provide - just a number.
Either a number or silence.

Uuu, that's a weird thing.
Maybe try again and you'll find another guy to tell you

Nothing.

Added after 2 [hours] 49 [minutes]:

We have obtained a shipping number ... I look, and there: CHAMSTERY!
There are some things in the preview that weren't there:
"wrong address. contact with the office required." - What?!
"an agreed later delivery date." - somehow I don't remember ...
So in total: lime and trash ...
And the best part is:
"referral to another branch upon customer request." - WTF ?!

HAHAHA then you busted it Often couriers are lazy and they do not want to go with the package. Advertise!

Hi.

Strogo so for the future. I (the company I work for) use DHL services (please do not perceive it as advertisements) very often and there are no problems.
Maybe slight delays sometimes, but none of the things you mentioned

And we have been waiting for 4 days (from 13/12, because we actually made an appointment for this day, and not on 10/12 - then it would be 7 days) ... today someone will finally come.
Now it is interesting: will the parcel be delivered whole, stolen or battered (because apparently couriers from this company steal or bruise parcels - is that true?).
may there be a decent guest who will not rob the package.

It does not depend on the company anymore, but on a specific person.
Depends on what you hit.
It is best to open the package with him and, if necessary, write a protocol of the shipment destruction.

Now I have to write:
What the *** of DPD crap!
The package will be delivered on Monday ... So you don't wait 7 days, just 10 !
Shame for DPD ...
either they give the package this Monday or the case ends in court! They cheat all the time - are there really such lags in this DPD?
The package was supposed to go 3 days - it goes 7, on Monday: 10 days!

Honestly, I use courier services relatively often and in 95% of cases there are no delays.
What is happening in this case is definitely suitable for UOKiK.

Added after 3 [minutes]:

This message should interest you:
http://di.com.pl/news/35041,1,0,UOKiK_zbada_i_pomoze_przy_felernych_przesylkach.html

Two weeks ago, I also got a call from DPD from one of the cellular networks. By e-mail, even the number of the bill of lading sent by SMS, which I checked on the DPD website an hour earlier (I checked every day for several days) and info that the error ... there is no such number or something like that ... and suddenly ... intercom. . and a gentleman from DPD

The courier called - he will come the next day with a package (this time he said he would come with a package "for a hundred"). Now we are waiting for delivery and we will see if the package will reach it without damage.

the package arrived without damage - finally, after 9 days of waiting, it was done.

9 days? terribly long, change courier next time

Honestly, the company's axis does not care much. It all depends on the courier.

Hirako wrote:

9 days? terribly long, change courier next time

Tell that to the person who offered the phone ...
... laughable - a courier who cannot reach the recipient in the capital city itself.
the recipient waits for the package in the capital.
the courier has to come with the package ...
both the courier and the recipient are in the capital!
It is not possible to travel to the customer on the same day.
laughable !