inPost = total beaker when the package dies - did you also have a problem?

Welcome!

A decent and honest company is recognized not when everything is going smoothly, but when there is a problem. This is how I begin the story of my infamous adventure with inPost.

It all started on an ugly day when a customer brought me a 17-inch DELL with a broken matrix for repair. What to do about it: you know, replace the matrix and after the problem. The client wanted to limit costs, so we decided to use a used one. I made a purchase, the matrix came with an inPost parcel machine, but IT WAS NOT SUITABLE FOR ANYTHING. Complaints at the seller, 48 hours pass, the second matrix comes. SCRATTED. The second complaint, the decision to send the whole (both matrices), generate a return code and send it back. In the meantime, I order another matrix from the second seller (luckily everything was OK - laptop returned, paid).
What happens next? About 2 weeks later I ask seller 1 why the cash is not in my account yet. He said: I did not receive the returned package. I check: the peasant is right, he did not receive it. The parcel ... was supported in transport between inPost branches. Well, what was he supposed to pay me back for if he didn't get a refund? I submit a complaint to inPost. They consider complaints in NOTE one month of time !!! There's also a job to do, right? Well, after more than 3 and less than 4 weeks, someone from inPost kindly looked into this complaint and then, in the hope of not fulfilling the formalities, wrote to me to supplement the information THAT THEY HAD ALREADY RECEIVED IN THE COMPLAINT FORM 3 weeks earlier, with the reservation that if I do not answer them, the complaint will not be considered. I wrote back patiently. One week goes by: information that they accepted the invoice amount less the value of the shipment (as if they had successfully delivered $ #% & * # !!!) and that they are transferring the case to the insurer, who will inform me of his decision by letter (at an unspecified time). ..

I will say this: these are some eggs !!! Now the insurer will procrastinate painfully and will do everything not to return the money that is honestly owed to me (robbed for shipping costs)! If they had successfully delivered the parcel, the seller would refund 100% of the invoice value, not in an "indefinite period", but a maximum of 14 days! They are banging ... extraordinarily, avoiding responsibility as much as possible, I even think about bringing the case to court, let them receive a payment order, plus court costs, because what they do is downright indecent! If one of them reads this, I am not hiding, I have reasons to regret, I am giving you a link to monitor the parcel: https://inpost.pl/sledzenie-przesylek?number=688888254888888000006209 maybe something will twitch ...

Do you also have such transitions with this completely dishonest company?

I had such or similar problems with every company in PL.
At the beginning, when Paczkomaty was created, I waited for a package for a good 3 weeks. It was 30 km from the sender to me, but she did over 300 km and was opened by a committee. It finally arrived late. The company apologized with a "cup".

MARCIN.SLASK wrote:

It was 30 km from the sender to me, but she did over 300 km and was opened by a committee. It finally arrived late. The company apologized with a "cup".

Marcin, in your case the company has apologized. It makes a big difference, because they keep me drowning; (

Mistakes happen, to everyone, we are only human, so I am able to forgive. I am generally understanding and patient person, I try to understand others and not act rashly. Forgiveness and patience come to an end, however, when what is happening ceases to have anything to do with decency.

Unfortunately, rarely, because rarely, but sometimes I come across such a total lime tree. If not with the shipment, then with the car service; (If in a "crisis" situation the culprit is able to maintain the level, I consider the subject settled and it can only be a reason for praise and confirmation of reliability.

I have nothing to praise here. Playing for time, sluggishness, doing "uphill" in an obvious situation ...

I admit that I recently had a problem with inpost. I bought the device from a man somewhere in Pomerania. I paid for the goods with the shipment. The man sent the parcel the next day (it was located in the largest inpost hiding place). I got a confirmation of postage by e-mail. So what, if 3 or 4 days have passed and the parcel still has the status that it is awaiting removal by the courier. I think that some system error will probably come to me today. I call the helpline and there you say that you can see that I have this status and it is strange. He will pass it on for checking.
I call the next day and I hear again that the courier will be there today and pick it up from the machine. So cool. It's been 3 days and here the same status. The lady on the hotline says she is referring the matter above. They are calling that a courier will be here today and will search the entire machine. So the next day I call and what? And ass. The courier searched but did not find the package!
Well, I complained that they should find the package, because the content, although not expensive in money, is unique and very valuable, worth much more than I paid for it. This is how my package was lost in the post. So I made an official complaint. Unfortunately, they have a month's time. In the meantime, I searched the internet for e-mails to inpost regional directors and greased them with an e-mail (polite), but with the information what I think about it all. Surprisingly, one of the directors wrote back (two others were on vacation - how nice it is to write an email to the director and two more important ones to DW). He informed me that he had commissioned the head of the department to find the parcel and that he would be monitoring the matter himself. Unfortunately, after a few days, the manager wrote back to me that the package was not found, that it was missing and they will pay me compensation. Total linden! Well, what to do - I did everything I needed. However, I called the hotline again, the nice lady answered word by word, she told me that all parcel lockers have two cameras and two hidden ones, so it is possible to check exactly who took out, stole, etc. Moreover, the courier who opened the machine is known by name and surname, because he has to authorize himself before opening any locker. So I had a new lead. I wrote to the manager to check the recordings from the cameras, because they would soon find out who took the package out and additionally let them check in the system who took it out and what they did with it. Anyway, the button from this recordings check came out, because I never got the info what they agreed. A bit as if they were afraid to admit it. I have already started to fear that someone has attacked the parcel locker and stolen the loot, and you are afraid to admit it, instead of escalating the case. I told you that they should find out by name and surname who took the parcel out and if they find out that none of the inpost employees, normally you have to report the matter to the police. They will determine something more based on the recordings.
The button came out of it, they probably did not want to play with it, because they sent me a form and a declaration by e-mail that if I fill in with the sender, they will return the money for the goods and shipping. Okay, I checked out. What a surprise for me that in a few days a woman from the inpost branch in Gdańsk calls, that they have a parcel here, as I described together with the sender. There is no label, so they will open it today and check if the content is as stated. Of course, the content was as stated. The package was found and the next day it was at my parcel locker. It all took 1.5 months. They returned the money for late delivery.

What was the root cause of the problem. Well, the sender did not put a label or any address, name, etc.
It turns out that it does not have to! This is the case in the broadcasting regulations. All he needs to do is click through and put it in a hiding place that will open for him. Then the package is already registered by inpost and it will be sent to the sender. In theory, it is. They did not foresee that the courier, pulling the package and putting it on the car, would not print a label with a code and stick it on the package! It happened here. The courier took it out and apparently forgot to print the barcode and stick it, or it stuck and fell off - hellish. Then the parcel arrived at the sorting plant and got stuck, because no one knew who it was for. Information about the sender and recipient is missing. She found herself on the shelf where such parcels are waiting and she was lying there quietly.
Conclusion: although the regulations allow you to ship without a label, you shouldn't do that. And I normally address the parcel at home, giving the sender's name and address and the recipient, and the address with telephone numbers and parcel machine numbers where it is to be sent. This will prevent kinking due to not knowing the recipient's data.

In sum. Were it not for my stubbornness in recovering the parcel, I would only receive compensation and the parcel itself would be thrown into the garbage with time.

So, when putting a parcel into a parcel locker, carefully describe where and to whom, stick the numbers of parcel machines and give telephone numbers. The chances that she goes missing will be slim.

^ToM^ wrote:

(...)
What was the root cause of the problem. Well, the sender did not stick a label or any address, name, etc.

And here is the similarity: no address label . However, it cannot be generated on the return, you get the RETURN CODE, which I wrote with the MARKER directly on the carton in a permanent and indelible manner. Even if the courier fails, they will generate it at the sorting plant ;)

Conclusion: unlabeled packages increase the risk of being lost.

How long did it take to get your compensation? So far, I have over a month. Did they also do it through the insurer? They did not give me any specific dates and I am wondering whether they intend to close the matter by the end of the year, or whether (judging by the actions taken so far) they will run into balls to the pain.

a_jablon wrote:

Conclusion: unlabeled packages increase the risk of being lost.

How long did it take to get your compensation? So far, I have over a month. Did they also do it through the insurer? They did not give me any specific dates and I am wondering whether they intend to close the matter by the end of the year, or whether (judging by the actions taken so far) they will be flying to the pain.

The package arrived after 1.5 months. In contrast, the cash register somewhere after another two weeks.

In my opinion, the post is quick when it comes to giving the package, but the receipt is sometimes a mockery. Once I picked up a parcel and the parcel machine was full, the lady with parcels was sitting in the car. I gave the package number (prepaid) and she didn't even ask for proof.

pomykal wrote:

In my opinion, the post is quick when it comes to giving the package, but the receipt is sometimes a mockery. Once I picked up a parcel and the parcel machine was full, the lady with parcels was sitting in the car. I gave the package number (prepaid) and she didn't even ask for proof.

Nothing unusual. They don't care who is picking up, whether it be a smith or a smith. They are interested in whether the one who picks up has a CODE.

pomykal wrote:

In my opinion, the post is quick when it comes to giving the package, but the receipt is sometimes a mockery. Once I picked up a parcel and the parcel machine was full, the lady with parcels was sitting in the car. I gave the package number (prepaid) and she didn't even ask for proof.

All in all, this is not a great transgression on her part ... Let's think: she is a guest, at the right parcel locker, she gives the number of the parcel that was just going to go there and which is currently in her car. What is the probability that this is a person from chance? Here I will defend it, because I am not a supporter of unnecessary bureaucracy. And having the RIGHT RECEIPT CODE makes it clear that it is an anointed man to receive