Hello, I have a question. I ordered the item registered shipment china post and the seller sent some sf eparcel which is registered only in china. The status has stopped in Warsaw and for over a month nothing has happened I wrote to a Chinese man who extended the protection by 14 days but I don't smile too much to wait, I prefer to buy the same for an ALLEFRO and the Chinese will extend the protection indefinitely and I suspect that the package will not arrive . Now, after he extended my protection, can I open a dispute and I have any chance of recovering my funds.
Please try the site first http://www.sf-express.com/cn/en/ check whether, if you give the number you have as the shipment number, there will be no other number, specific postal service, be it Chinese or from another country. Maybe this track will take something further. And the fact that the Chinese (and the intermediary, not the post office), hangs in Warsaw, it does not mean anything at all, because with unregistered shipments, such comments are only predictions. When the protection ends, you can open a dispute, it costs you nothing. Especially since some trace of your intervention is in AE. Although the chances are small, because the seller will take out tracking as proof, and you have nothing. Unless you have time to answer (4 days seems), you will get a refund from the machine.
There was a second tracking number issued in Estonia and the package went to Warsaw from there and there has been silence for 30 days. And it does not work in my favor with the registered china post marked and the Chinese posted with some unregistered invention?
There was a second tracking number issued in Estonia and the package was sent to Warsaw from there
But it is very important whether the parcel in Estonia has been registered in the international postal system. If so, you can enter this Estonian number here:
Shipment details: Shipment number 00559007731469505305 Date of posting: 2018-04-09 Type of shipment: Long-distance registered company mail Sending country: Poland Destination country: Poland Office of posting: PP Warszawa W101 (ul. Łączyny 8, 00-903 Warsaw) Size: A Weight: 0.119 kg Shipment status: Sending the parcel 2018-04-09 23:50 PP Warszawa W101 Shipment in transport 2018-04-10 06:00
Added after 1 [minutes]:
This is what the tracking looks like on the second page of the Polish post office
This is what the tracking looks like on the second page of the Polish post office
Well, it's not that bad. Registered and clearly stuck in Poland, but tracking is a proof because it must end with picking up. Ask the PP hotline if you can advertise the loss or if it has to be done by a Chinese as a sender. But there is concrete evidence.
The Chinese says that he found out and everything is ok, the package will come to me and I have to wait but I do not believe in his assurances when tracking says otherwise
Added after 1 [minutes]:
lukaszd82 wrote:
Only the sender can advertise the loss. Most often, the parcels are at WER Warszawa. I had a record 2 months there before it started.
So it turns out that I should open a dispute by now?
Added after 4 [minutes]:
The package started in Warsaw on 04/10/2018 and there has been silence since then
extend the protection period first. If he does not agree and the protection time is passed, assume a dispute with the request to return the cash.
He himself extended the protection by 14 days but honestly I do not smile to wait because the display is for the phone and I would best buy it somewhere in Poland quickly
extend the protection period first. If he does not agree and the protection time is passed, assume a dispute with the request for the return of the cash register.
I do not know if it makes sense to extend the protection, since the package was clearly indented somewhere in Poland. Yes, you can ask about this parcel in our postal circles, maybe something will be better explained. But the Chinese has the right to complain anyway, because he has concluded the contract for the shipment and can claim compensation. So that he can use evidence that the shipment did not arrive. And it is not a matter of the customs office or WER, because it would be in tracking. But it is still irrelevant because in the tracking it is clearly visible that the parcel has not reached the addressee and is registered. So I propose to my colleague tomas101016 to prepare for the dispute as soon as the protection period ends. It is about preparing evidence, and in particular, there is still no continuity between the AE parcel number and the number that can be seen in PP.
So what is the point of opening a dispute, requesting a full refund and selecting "Purchase Protection is running out, but package is still in transit" from the list as the reason. Then you can wait 4 days for the seller's reaction. If you do not answer, the machine gets a refund from AE. If he struggles and offers a full refund, then you have to reject his proposal and issue your proof. So, to present screenshots of PP tracking (preferably in English), that is:
and some screen where the numbers meet Chinese and Polish.
By the way, I don't know for sure, but it seems to me that the proof can only be submitted as one graphic file (you need to carefully insert and read the description). Therefore, it may be worthwhile to glue the evidence together into one but clear jpeg.
A couple of days ago I was going through the same thing. Only a less complicated case because one Chinese post office number all the way. I demanded a full refund because the parcel got stuck on the last entry that it is in Guangzhou, almost two months and it is not moving, and the protection period is over. She has been on PP tracking for a long time, but she is also in Guangzhou. The seller proposed a refund = 0, he cried that after a dispute, as everything is normal and you just have to wait. He issued Chinese tracking as his proof, where the shipment reached Guangzhou. Well, I rejected his proposal (reject) and issued as my proof the tracking of Poczta Polska that the shipment only reached Guangzhou. There was a silence, but after a few days AE came into the case and issued a verdict to grant a full refund. And the money is back.
I also had another victory of a dispute with another Chinese, but this one did not appear at all at the "hearing". Anyway, he had a reason not to speak up, because apart from collecting the number for a parcel from the post office, he did nothing. He didn't send anything.
Added after a short while:
tomas101016 wrote:
I ordered the item registered mail china post and the seller sent some sf eparcel
tomas101016 wrote:
And it does not work in my favor with the registered china post marked and the Chinese posted with some unregistered invention?
Ooh ... right. It is very important! It is necessary to enter this when opening the dispute in Comment. Because it should be visible in the order details, it is therefore convenient evidence. If the seller changed it on his own, it reduces his chances of winning.
He digs up the topic a bit, but most of the shipments from China go to the company, the world of shipments from Nysa. It's weird. The worst thing is that when the shipment gets there, either 50-80c/o cases will be lost or they are even there for 1-3 months. I recommend reading the reviews on Google about this company. I also have a problem with them and a few parcels were lost and some came after 1.5-2 months. The worst thing is that previously the parcels were with a tracking number, i.e. recommended, and they stick their labels and send them as regular parcels. My parcels reach Poland in 2-3 weeks and they lie or die in this pseudo-company for months
Hello, I have a question. I ordered the item registered shipment china post and the seller sent some sf eparcel which is registered only in china. The status has stopped in Warsaw and for over a month nothing has happened I wrote to a Chinese man who extended the protection by 14 days but I don't smile too much to wait, I prefer to buy the same for an ALLEFRO and the Chinese will extend the protection indefinitely and I suspect that the package will not arrive . Now, after he extended my protection, can I open a dispute and I have any chance of recovering my funds.
You can't do anything about it. The Polish parcel sorting plant is an abyss of extermination. Even the sorting plant itself does not know what is going on there. Unofficially, with this waiting time, the package was either stolen or lost, or the card with the address was damaged.
Complaints may only be submitted by the sender.
You can only make claims against the seller for non-delivery. If the payment was made via a service such as PayPal, you submit your claims through it. It takes a while, but you can get your money back.
The photo you can send the goods. I did not like this at DHL. They called to ask for the contents. I gave a photo and the parcel warehouse showed an unaddressed parcel with this element.
No offense, but maybe you live on some pipid boots or give an incomplete address on this label or are the postmen on strike at your place? In addition to the zip code in the zip-code field, I also repeated it in the address.
Why did I get to me for 190 ordered letters, no one got lost, the waiting record is probably 2 months, and on the other hand (last order) the record is less than a week and it is still a shipment not exceptionally by a postman, but by parcels?
For some time, when I see that the parcel has arrived in Poland (the tracking shows 'WER Warszawa'), I know that in 1-2 days the parcel will be mine.
11/12/2019, 07:57 Shipment loaded at ?Border crossing point in Warsaw, Poland prepare, get ready to be sent to the next station In transit ? 11/12/2019, 07:57 The parcel arrives at the ?Border Point in Warsaw, Poland? In transit ? 2019-12-04 15:49 Shipment loaded at ?Hong Kong Tsing Yi Distribution Center?, prepare to ship to next station In transit ? 2019-12-03 16:04 The parcel arrives at ?Tsing Yi Hong Kong Distribution Center? In transit ? 2019-12-03 07:19 gone In transit ? 2019-12-03 06:57 Shipment loaded in ??? ?? ?? ?? ???, prepare to ship to next station In transit ? 2019-12-03 04:34 In transit In transit ? 2019-12-03 02:00 The parcel arrives at ??? ?? ?? ?? ??? In transit ? 2019-12-03 00:42 gone In transit ? 2019-12-03 00:42 Shipment loaded in ??? ?? ?? ?? ???, prepare to ship to next station In transit ? 2019-12-03 00:40 The parcel arrives at ??? ?? ?? ?? ??? In transit ? 02/12/2019 21:07 gone In transit ? 02/12/2019 21:04 Shipment loaded to ?Guangzhou Hebian Service Point?, please prepare to ship to next station In transit ? 02/12/2019 14:25 SF Express picked up the parcel
Nowhere. Tracking is the only information available to you. Only the sender can find out about what is happening with the package. Unfortunately, the recipient is not a party to this discussion. You can try on the postal service hotline to see if they have more information about such a parcel. Usually - they don't. ;)
By the way, when the parcel arrived at the sorting plant in Warsaw after 9 days, it is not so bad, as it also came out of it. Currently, she is either driving somewhere in cars or waiting in warehouses, crushed by tons of other similar packages.
You ordered your package in the worst time for delivery. Have to wait. Or, inform the supplier about problems receiving the package and let them find out what is going on with it.
Alternatively, ask your post office to see if there are shipments for you. They can be there, only the postman doesn't want to take them ...
It happened to me once that the package came after 4 months! Tracking stopped at WER Warszawa. At the end of security, there is a dispute, the cash is turned over. I forgot about the case. Once I look in the mailbox, delivery note. I go to the post office and there you give me a Chinese package. WTF ?! I bought something again and forgot I bought something? I open it, and there the lost 5m WS LED strip It made me feel a bit silly, because it was not so cheap ... And I have both the goods and the cashback
I started a dispute with a Chinese and wrote me this message:
Dear friend, sorry for the trouble Your package has arrived at the Polish Post Office The package was not delivered because the post office staff did not process the package in a timely manner You cancel the dispute first I now contact the post office staff to have them deliver the package within ten days
Dear friend, sorry for the trouble Your parcel has arrived at the Polish Post The package was not delivered because the postal staff did not process the package in a timely manner First you will cancel the dispute Now I am contacting the postal workers to have the package delivered within 10 days
What am I supposed to do now? I do not want to close the dispute until the package hits my hands ...
Approx. He gave the answer. I have the mail, asking if they have such a package, or should I keep quiet? 29 the protection period has expired in 3 days, aliexpress is expected to consider the dispute. And the question can he extend it?
First of all, follow up on the dispute and be vigilant to see if the Chinese have put in a 0 refund offer or something like that. If so, you have to reject it within four days, because if you do not answer, you will lose the dispute, regardless of your reasons.
As for the matter itself, the story that a Chinese called our mail and told him "and in fact something is lying here, we will send it further, since someone really cares", does not seem very convincing. Especially if it is devoid of details about your case. Rather, it looks like a standard, pre-prepared response in the event of a dispute. And the knife will take hold.
By withdrawing the dispute, you risk easily losing your money. And the Chinese can make a complaint at the post office, or possibly even take advantage of some insurance. And if the package arrives, you can easily return the amount to a Chinese, e.g. many stores have such coupons for transferring the cash register or another method agreed with the Chinese. Therefore, it is not some huge moral dilemma that may decide to withdraw the dispute.
Marcin199021 wrote:
I have a mail to ask if they have such a package
By the way, you can also try it. Since you are the addressee and you have the number, it is rather a matter of the kindness of the lady at the post office to look at the computer. You can also see the tracking yourself and you can judge whether the package is moving or not.
Hi. I actually registered just to ask this question (it is possible that I will stay longer ). The parcel from ali arrived 3 weeks ago to Słubice via the Netherlands and here the trail breaks off. The journey from China to Poland took her one week. Tracking information is limited to Słubice and handing over the package to the "local supplier". Ultimately, it is to go to a parcel locker, but Inpost's hands are tied, because the package has not yet arrived. The seller uses tracking. The package was delivered to Poland and I must be patient. Do you have any idea how to track her down?
Finally, it is to be delivered to a parcel locker,
You have to wait patiently. Shipments arrive variously. Keep an eye on the purchase protection time and assume the dispute will end. They will refund the money. There is risk, there is fun Kisses
Parcels from China normally arrive from Poland on time, while the problem begins in Poland, where idiot intermediary companies such as "" World of parcels, ul. Grodkowska 40 ", they keep these parcels for months, not only does the mass die, but those that survive are sent to other recipients as it flies - they stick their labels on the parcels with your address, completely seal the Chinese label, confuse the parcels - they stick the label on your address on Someone's parcel and this is how you will receive a parcel addressed to someone, for example, from Bulgaria. I was deceived by this company - the parcel arrived after 3 months, but there was a different item inside, after removing 15 postage stickers from the post and the "world of parcels" I saw a Chinese label - the recipient is: Todor, address Bulgaria posting number, of course, inconsistent. Item worth PLN 5 and get arguing now, or send it back at your own expense. That such trash is in this country! Total brothel !!!! !
I have not received a parcel addressed to someone else or wait more than 5 weeks so far, but a few parcels of marginal value ($ 1-2) have been lost. Also, I have never had a problem with the return of the money for a lost package, no matter at what stage of the journey it was cut.
One question bothers me. Can anyone answer what is this place in Słubice, to which the package has already been delivered by land from the Netherlands? Is there any way to find this package?
The discussion revolves around issues with tracking a package ordered from AliExpress, which was sent via SF eParcel and has been stuck in Warsaw for over a month. The user expresses frustration over the lack of updates and considers opening a dispute for a refund. Participants suggest checking tracking numbers, contacting postal services, and preparing evidence for a dispute. They emphasize that only the sender can file a complaint about lost packages and that patience is often required due to delays in the Polish postal system. Some users share personal experiences of long wait times and successful refunds after disputes. Summary generated by the language model.
