Read carefully the law I sent you. Everything is explained there.
The main thing is where did you file your complaint?
In the shop?
Is it on the manufacturer's website?
If you have submitted to the store, the store has 21 business days to respond to your claim. But for this to be the case, you should go to the store and clearly indicate or even hand them a letter that you are filing a complaint for "non-compliance with the contract" and not for "warranty".
In this case, you do not even show the warranty card, because it applies only to the guarantor. When submitting a claim for "non-compliance of the goods with the contract" with the seller, you only show the proof of purchase. When the seller wants you to show the warranty card, you should ask for confirmation in writing that the seller has acknowledged that the claim is due to "non-compliance ..." and is directed to the seller, not to the guarantor. Very often, sellers try to sell the consumer, pushing claims onto the guarantor.
If you make a claim for "non-compliance ...", the seller must settle the claim within a maximum of 21 working days. Otherwise, he considers your claim justified and must do as you wish.
For example:
You come to the seller and say that this equipment does not fulfill the functions that were promised during its purchase, ie it freezes or does not answer at all, etc. Please withdraw from the contract and refund your money.
The seller has the choice of either agreeing to your claim and refunding your money or removing the defect. He replies that he will give you a reply within these 21 business days. Receives the equipment and sends it to the service. If he notifies you within these 21 business days that the equipment has been repaired and you can pick it up, i.e. it has been restored to the condition specified in the contract, you are obliged to accept the equipment after repair and consider your claim for refund as unfounded.
However, if it turns out that the seller has not repaired this equipment within these 21 working days and has not notified you about this fact, it is tantamount to accepting your claim and then the seller must return the money to you along with additional costs that you had to bear directly related to complaint.
Such a claim is better because it is protected by law.
As a consumer, you define the type of claim.
This only applies to consumers, i.e. purchases by individuals and not by the company. In the case of companies, there are slightly different rules and there is a warranty.
In case of warranty, you can only claim what is written on the warranty card. If there is a repair record, and there is no replacement or refund, you can only request repair.
Unless the warranty card specifies the warranty repair period and it has been exceeded. Then you can demand the termination of the contract.
If you have filed a complaint with the manufacturer's website, they can repair this equipment for even 5 years if the warranty card does not include a specified date for settling a complaint under the "warranty".
If it was in the store that they sent you back to the factory service, they simply "squeezed you". You just got tricked.
Added after 7 [minutes]: MARCIN.SLASK wrote:
I have looked at the internet and it turns out that there is no law in which there is a record of how much time the service has to repair.
There is an act that I gave you a link to earlier.
If you return the equipment for repair under the "warranty", this service is obliged to perform the repair within the period specified in the warranty card. If such a date is not specified in the warranty card, the service can repair this equipment for any period of time (one month, one year, two, ten years) - because this is what the Act says.
Of course, the repair cannot be done indefinitely and you can refer to the nuisance because of this, requesting a refund, but then it is only with the Consumer Ombudsman.
