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How much time the service has to repair the mobile phone in the play salon

Kapsel1906 10341 9
Best answers LABEL_AI_GENERATED

How long can Play keep my phone for warranty service after refusing to repair it, and what can I do if they keep it for months?

If the repair was refused, the phone should be returned to you quickly; the seller is not obliged to handle the service itself or to be responsible for how long the service keeps the device [#16828343] If the phone is still not being returned and the status cannot be checked properly, go in person to the place where you handed it over and demand the phone back [#16829219] If they still refuse, say you will use the help of a consumer ombudsman, which often makes sellers act [#16829219] The warranty is voluntary and its conditions are in the warranty card, so that is also worth checking [#16827381]
AI summary based on the discussion. May contain errors.
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  • #1 16827248
    Kapsel1906
    Level 2  
    Posts: 4
    Hello, I have a question regarding the warranty of the phone, namely the phone call to the play salon for guarantees because the loudspeaker was not played there was handed on 10.10.17 r. Where after 2 weeks I got a phone call I will not fix because it is my fault what I understand so the phone lies at their unnecessary today calling the living room asking if the phone arrived the consultant answered me with time to wait is up to 3 months my question is if they can keep my phone on the site so much time without a need and whether I receive something in return for such a waiting time best regards
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  • #2 16827381
    Anonymous
    Anonymous  
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  • #3 16827415
    Kapsel1906
    Level 2  
    Posts: 4
    Pong.Chu wrote:
    Kapsel1906 wrote:
    Hello, I have a question regarding the warranty of the phone, namely the phone call to the play salon for guarantees because the loudspeaker was not played there was handed on 10.10.17 r. Where after 2 weeks I got a phone call I will not fix because it is my fault what I understand so the phone lies at their unnecessary today calling the living room asking if the phone arrived the consultant answered me with time to wait is up to 3 months my question is if they can keep my phone on the site so much time without a need and whether I receive something in return for such a waiting time best regards



    The guarantee is a voluntary service - it is not regulated by statutes. The warranty conditions are listed in the warranty card - look into it and read.


    It's just that they do not write anything about it on the warranty card.
  • #4 16828224
    mobista
    Level 35  
    Posts: 3300
    Help: 257
    Rate: 365
    What brand is this phone?
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  • #5 16828275
    Glemark1
    GSM specialist  
    Posts: 1204
    Help: 190
    Rate: 111
    The seller has a period of 14 days to respond to the warranty regarding the goods that were given. This is what the Civil Code says about it and look for answers to your question there. You can always use the help of a consumer ombudsman.
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  • Helpful post
    #6 16828343
    tino2003
    Admin of GSM Group  
    Posts: 23705
    Help: 1973
    Rate: 2090
    Glemark1 wrote:
    The seller has a period of 14 days to respond to the warranty regarding the goods that were given.


    Let's start with the fact that the seller is not obliged to mediate in sending to the service nor is it responsible for the maintenance of this device by the service.
    The situation seems to be strange because usually after finding a fault by the fault of the customer, the phone is sent back immediately with the annotation and the loss of the warranty.
  • #7 16828771
    Kapsel1906
    Level 2  
    Posts: 4
    mobista wrote:
    What brand is this phone?

    Samsung galaxy a5 2017

    Added after 1 [minutes]:

    tino2003 wrote:
    Glemark1 wrote:
    The seller has a period of 14 days to respond to the warranty regarding the goods that were given.


    Let's start with the fact that the seller is not obliged to mediate in sending to the service nor is it responsible for the maintenance of this device by the service.
    The situation seems to be strange because usually after finding a fault by the fault of the customer, the phone is sent back immediately with the annotation and the loss of the warranty.


    that is, it turns out that nothing can be done except wait until you answer?

    Added after 2 [minutes]:

    I will add from the site where I can check the status of the phone pops up from this phone is not on the site.
  • #8 16829163
    michalek1988
    Level 26  
    Posts: 675
    Help: 68
    Rate: 181
    Call or go in person, send a mail to the website and describe the situation, maybe it has already been picked up by the courier and is in transport to the PLAY store.
  • Helpful post
    #9 16829219
    tino2003
    Admin of GSM Group  
    Posts: 23705
    Help: 1973
    Rate: 2090
    As I have already written the phone after the refusal of repair should very quickly return to you.
    If there is a problem to check the repair status after IMEI, something does not suit me.
    Go personally to the place where you gave the phone and receive it and if you do not give it, say that you will use the advice of a consumer ombudsman (often works very well on the sellers such a harbinger).

  • Advise to collect the phone in person and threaten consumer ombudsman

    #10 16830050
    Kapsel1906
    Level 2  
    Posts: 4
    tino2003 wrote:
    As I have already written the phone after the refusal of repair should very quickly return to you.
    If there is a problem to check the repair status after IMEI, something does not suit me.
    Go personally to the place where you gave the phone and receive it and if you do not give it, say that you will use the advice of a consumer ombudsman (often works very well on the sellers such a harbinger).

    Thank you, I can not see a very different way out of this situation
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Topic summary

LABEL_AI_GENERATED
The discussion revolves around the warranty process for a Samsung Galaxy A5 (2017) mobile phone that was submitted for repair due to a loudspeaker issue. The user expresses concern about the lengthy repair time, which has extended to three months without clear communication from the service center. Responses highlight that warranty terms are not strictly regulated, and the seller has a 14-day period to respond to warranty claims. It is noted that typically, if a repair is denied due to customer fault, the device should be returned promptly. Suggestions include contacting the service center directly to check the status of the phone and potentially involving a consumer ombudsman if the situation does not resolve.
AI summary based on the discussion. May contain errors.
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