Hello
I have a practically new printer that first ran out of black ink, so I used mixing the color inks to get a black print. Then the color ran out, so on the same day I bought all the color replacements and installed it to the printer and it started. Black ink does not print at all, but the cartridge itself is recognized correctly. Color prints flawlessly. Cleaning the heads (repeatedly) does nothing but consumes ink. At first I assumed that the problem was caused by the drying of the black head, because it hadn't been used for quite a long time. But this is probably not a problem, because if I accidentally ran a table printout from Excel, where the frames were black and the text was also black, the frames were surprisingly printed in black, but the text was not! What's more, the frames are so perfectly printed that they look like from a laser printer and there is not even a single black dot in place of the expected text. So I suppose the problem is not a dried-up head, but somewhere else, but where? Where to look for the problem? Factory reset didn't help either.
Regards
Krystian
I have a practically new printer that first ran out of black ink, so I used mixing the color inks to get a black print. Then the color ran out, so on the same day I bought all the color replacements and installed it to the printer and it started. Black ink does not print at all, but the cartridge itself is recognized correctly. Color prints flawlessly. Cleaning the heads (repeatedly) does nothing but consumes ink. At first I assumed that the problem was caused by the drying of the black head, because it hadn't been used for quite a long time. But this is probably not a problem, because if I accidentally ran a table printout from Excel, where the frames were black and the text was also black, the frames were surprisingly printed in black, but the text was not! What's more, the frames are so perfectly printed that they look like from a laser printer and there is not even a single black dot in place of the expected text. So I suppose the problem is not a dried-up head, but somewhere else, but where? Where to look for the problem? Factory reset didn't help either.
Regards
Krystian