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Cyfrowy Polsat This channel is not included in your subscription

misiek0012 133524 17
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How can I fix the “This channel is not in your subscription” message on a Cyfrowy Polsat HD6000 decoder when some free-to-air channels still work?

This is usually a decoder/card pairing issue, not a dead decoder, especially if free-to-air channels still work [#14415438] Set the decoder to Polsat Sport News on channel 13 and call BOA to ask for unpairing and re-pairing of the decoder [#14423068] Leave the decoder switched on on that channel until it goes into standby by itself, which takes about 3 hours [#14423068] After re-pairing, the problem should disappear [#14423068] This procedure was confirmed to work on another HD model as well [#14423420]
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  • #1 14414136
    misiek0012
    Level 9  
    Posts: 24
    Rate: 15
    Hello, I have a problem that I get the message "This channel is not in your subscription" I called BOA 3 times and they woke me up 3 times and there is still nothing. Several TVS channels, TVP INFO, Focus TV and Polo Tv operate. I don't know what to do with any suggestions? I have an HD6000 decoder
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  • #2 14414209
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    misiek0012 wrote:
    any suggestions?


    What? Armpit and APS decoder.
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  • #3 14414228
    misiek0012
    Level 9  
    Posts: 24
    Rate: 15
    What APS?
  • #4 14414262
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    misiek0012 wrote:
    What APS?

    Cyfrowy Polsat.
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  • #6 14414335
    misiek0012
    Level 9  
    Posts: 24
    Rate: 15
    Bills paid, Radio normally works on the set-top box as well as foreign channels. Baba told me on the phone that the decoder might be damaged, but how did it break itself?
  • #7 14414377
    scalok
    Level 30  
    Posts: 1179
    Help: 159
    Rate: 273
    misiek0012 wrote:
    but how did it damage itself?

    Why not, you have to go with it to where you bought it.
  • #8 14414378
    maksar
    Level 34  
    Posts: 2515
    Help: 177
    Rate: 1029
    scalok wrote:
    Bills paid?

    Can you read?
    misiek0012 wrote:
    I called BOA 3 times

    It can ...
    misiek0012 wrote:
    but how did it damage itself?

    Normally.
  • #9 14414394
    scalok
    Level 30  
    Posts: 1179
    Help: 159
    Rate: 273
    How did you repeat this signal, did you have the decoder set on channel 45-TV6?
    Cyfrowy Polsat This channel is not included in your subscription
  • #10 14414970
    Anonymous
    Anonymous  
  • #11 14415051
    misiek0012
    Level 9  
    Posts: 24
    Rate: 15
    I have set to channel 45-TV6, I pay on a regular basis and the best free-to-air channels work so the equipment is not damaged
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  • #12 14415058
    scalok
    Level 30  
    Posts: 1179
    Help: 159
    Rate: 273
    mihal2002 wrote:
    In the absence of a deposit on the account? These are the children's stories for bedtime.

    I am writing as it is in my case and these are no fairy tales. If I knew how to prove it to you, I would.

    Added after 2 [minutes]:

    misiek0012 wrote:
    I have set to channel 45-TV6, I pay on a regular basis and the best free-to-air channels work so the equipment is not damaged

    Go with him to the closest point, as fellow mihal2002 wrote.
  • #13 14415100
    andpol 33
    Level 39  
    Posts: 4111
    Help: 505
    Rate: 1130
    For example, switch to 13 and check what signal you have on this channel by pressing the red button on the bottom of the remote control for a long time. If both stripes are green, the decoder is under the armpit and for a new one. You really can't live 1 day without a tv :cry: ? No problem, supermarkets open tomorrow and you will find a point :D .
  • #14 14415229
    misiek0012
    Level 9  
    Posts: 24
    Rate: 15
    The antenna is well positioned 2 green stripes
  • #15 14415438
    andpol 33
    Level 39  
    Posts: 4111
    Help: 505
    Rate: 1130
    If there was a wrong card inserted, there would be a different message and there would be no fta channels.
  • #16 14415867
    Anonymous
    Anonymous  
  • #17 14423068
    netTv
    Level 32  
    Posts: 1459
    Help: 192
    Rate: 577
    Set the decoder to the Polsat Sport News channel (13). Call BOA and ask for decoder unpairing and re-pairing. It is best to leave the decoder turned on on this channel until it goes into standby mode by itself, i.e. about 3 hours. After re-pairing, the problem should go away. It is important that the decoder remains on this channel during these operations.
  • #18 14423420
    Zenek
    Level 30  
    Posts: 1598
    Help: 96
    Rate: 134
    I confirm that it is to be Polsat Sport News. I did the HD3000 a few times in January.
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Topic summary

✨ The user is experiencing an issue with their Cyfrowy Polsat subscription, receiving a message stating "This channel is not included in your subscription" despite having paid bills and functioning free-to-air channels. They are using an HD6000 decoder. Responses suggest checking the decoder settings, ensuring the correct channel is selected (specifically channel 13 for Polsat Sport News), and possibly re-pairing the decoder with customer service. Some users recommend visiting a service point for further assistance, while others discuss the possibility of a damaged decoder or incorrect signal settings.
Generated by the language model.
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