SAMSUNG HT-F6500 DVD - Frequent Shut-Off Issue: Reasons, Possible Fixes & Service Experience

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If the guarantor replaced the defective product with a new one or made significant repairs, the warranty period starts anew from the moment the replaced or repaired item is delivered to the customer. In the case of replacement of a single part belonging to the advertised goods, the warranty period runs anew with respect to this part - for example, replacement of the graphics card in the computer.

In other cases - eg. The complaint in terms of replacement or repair has not been recognized by the guarantor or repair was not important or consumer demanded the guarantor for activities other than replacement and repair - warranty period is extended by the time that the consumer is not able to use goods in connection with the submitted complaint.

Additionally:

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guarantor must perform his duties (eg repair or replace the goods) within the time specified in the warranty statement. If this time is not specified, he should do so immediately, no later than within 14 days from the date of delivery of the item by the consumer.

Source: UOKiK (I recommend to read it).

Counting the year from 27/10/2015 (ie until 27/10/2016) you have time to request from the seller warranty (exchange for a new / repair / return - you choose )

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If the defect is noticed at a later date, i.e. between 12 and 24 months from the delivery of the goods, the consumer should show that the defect existed at the time of purchase - e.g. due to the use of low quality materials, incorrect production or incorrect user manual or maintenance. In support of his claims, he may (but does not have to) use the help of specialists, including the opinions and analyzes of independent experts.

As for the warranty, you can always contact directly from the producer , because he is the guarantor (Samsung).

If you do not know what to do, you can always contact the Consumer , , who will provide you with professional legal assistance, including taking care of the case (free of charge). All necessary information can be found at http://www.prawakonsumenta.uokik.gov.pl/ . Also on this page you can find leads for advocates and contact electronically (e-mail) with the organization that will give you legal advice

Personally, I recommend first to write an email to the organization, and the sales person should scare the UOKiK, and if it does not help, report to the consumer's rights ombudsman (only if the guarantee is to be acted upon quickly). Theoretically, from the moment of writing an e-mail with a damage notification, the warranty period should not be counted. In addition, the defect occurred all the time, because it has not been repaired, which will be a good argument as far as court proceedings / arbitration goes, but of course, there is a bit more to do with court proceedings.

They have a duty, not a court. Report to the Consumer Ombudsman and handle it.

EDIT: You can additionally make them aware that the warranty period is one year from noticing the defect (the date I gave earlier), and the manufacturer's warranty is extended by the time that the equipment spent on the site, and they deliberately mislead you because they have an obligation to know and in this way this is the subfield for:
Criminal Code

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"Art. 286. § 1. Who, in order to gain financial gain, leads another person to an unfavorable regulation by his own or someone else's property by means of misleading or exploiting a mistake or inability to properly understand the action taken, subject to imprisonment from 6 months to 8 years "

write them anyway, he quickly softened.

Pound them an email like this:

Ladies and gentlemen,
I am writing in [case].
I have been informed by your company that the warranty period has expired, which is inconsistent with the law, because the warranty period is not in effect for a period of time during which I can not use the equipment, and the equipment has been stored on [specify dates]. I feel misled and as the entrepreneur is required to know the law, it falls under Article 286 § 1 of the Criminal Code "Who, in order to gain financial gain, leads another person to an unfavorable regulation own or someone else's property by introducing it misleading or exploiting a mistake or inability to properly understand the action taken, subject to the penalty of imprisonment from 6 months to 8 years ".

I report the matter to the consumer ombudsman, UOKiK, and to the guarantor, ie Samsung.

I will just add that the equipment is unlawful all the time (because no action was taken to repair it), so theoretically the defect was not removed, it was reported a long time ago, and the equipment will be identified by every expert (error message displayed by the device), so at least the lawsuit should not drag.

Thank you very much for any further cooperation.
I am looking forward to your decision regarding the legitimacy of my claim

Yours faithfully,
[Xxx]

And very good, remember also that when it comes to warranties, you still have a lot of time to pursue the seller if you do.
If I know life, it will subside. Me once the store said that I can not return the RAM because I put it in the computer - after my email "do you prefer arbitration or court of law, because the access to the court (400km) will pay + overnight on the spot" money received my account the next day Only you need to be hard with them and be not really afraid to ask the spokesperson. As the OCCP will write about them on their main page, they break the consumer's rights, their clients will go down (UOKiK has a good rating on Google), and the UOKiK penalties can impose quite a lot, but it's mainly how they break the collective interests of consumers, meaning more people try cheat (because yes, it's a scam, they have to know the law).

pszczolap wrote:

Here's the answer from the seller:
Good morning,
Complaints were made under the warranty or responsibility of the Manufacturer.
In this case, the Manufacturer decides on the form of completion of the complaint.
The defects reported by you have not been confirmed in the Authorized Website.
The complaint is considered unjustified.

You must go to the spokesperson because they are yours and you are yours.

Hello

I had a similar problem.

Samsung's home cinema turned off for no reason. The service did not find a fault.

After the expiration of the guarantee, I turned on the cinema and did not notice anything that would be a problem. After noticing the message just before turning off, ie "Fan NG"
I thought it had something to do with cooling. I added the higher feet to the player and the problem disappeared. The player was in the recess of an RTV cabinet and it turned out that there was too little air flow, which was inflating from the bottom of the cinema. It helped increase the clearance. The home cinema has not been a problem for several months.


Will a friend know if it helped?