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Samsung HT-J4500 - Home theater / Blue ray is still resetting

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  • Level 9  
    Hello
    I have a problem with the Samsung HT-J4500 cinema. Connected to Samsung TV via HDMI and optical cable.
    Over two years worked without a problem. Now it's crazy.
    Does not read CDs and DVDs.
    In BD \ DVD mode it sounds as if it would like to read the disc (even if it is not there), the display alternates LOAD and NO DISC. The player's menu jumps briefly on the TV and then disappears (no signal - tv logo) and so alternately. After pressing the button, the disc tray extends for a maximum of 3 sec and closes by itself. It looks like everything has been reset or could not start.
    In D.IN mode (picture and sound from tv) the picture jumps, but sound only from tv speakers.
    There is no sound in FM radio mode. The display shows the frequency and text from rds. It's the same without the wires connected.
    I tried resetting the settings. No change.

    Any ideas what could be the reason?

  • Level 43  
    Undress, start by measuring voltage.
  • Level 11  
    Today it happened to me in my less than 3 years old HT-J5500. The device behaves as if it has been restarted constantly. No sound, the picture disappears after a second. When the disc tray is ejected, it slides itself after a while. silas1 let me know how you can find a solution to this problem.
  • Level 1  
    Hello,

    I have the same problem, same symptoms.
    Has anyone found a solution to this problem?

    greetings
    Matthew
  • Level 9  
    At my (my parents') broke down half a year after the warranty; / ...

    I will find a moment to get started and I will continue the topic ...
  • Level 11  
    Is this some evil plan prepared by Samsung to compact the equipment on the same day for many people after the warranty? :D
  • Level 2  
    It's the same with my home cinema today. Turns on and off over and over again, no sound, I thought it would help to disconnect the drive because you could hear continuous grinding in the drive. The problem is strange, suddenly today several of the same cases ? I have a cinema about 5 years.

    Anyone found the cause?
  • Level 2  
    I have exactly the same problem, I see that at the same time everyone has a similar phenomenon, maybe it's the fault of some update?
  • Level 9  
    Well, it looks like a bug in the update ..
    For me the cinema was connected to the internet. Was there an update? I do not know.

    edit
    The manufacturer's website has an update from 2017 and only via USB ..
  • Level 2  
    For me, unfortunately, home cinema still had internet access :-( the worst thing is that I've lost my warranty, I was wondering if it was not the fault of some short circuit caused by storms, but I see that this problem occurs more often, does anyone know or is there any possibility of uploading the software yourself? On the manufacturer's website there is information only about the possibility of updating the software via a pendrive, but it can not be carried out because I can not enter the home theater settings because it is restarting all the time, does anyone have any solution?
  • Level 2  
    What has been done here, maybe samsung will help if the problem appeared the same for everyone at the same time.
    I had my cinema connected to the Internet but I can't check anything because it keeps resetting ...

    Added after 2 [hours] 13 [minutes]:

    I have reported the problem and Samsung is working on it.
    The problem is all over the world and at the same time.
  • Level 11  
    I got information in Samsung chat that "Samsung engineers are dealing with the matter" and "are asking to contact next week, then new information should appear in this matter".
  • Level 2  
    For me, exactly the same problem as the predecessors, obviously something had to screw up Samsung because it is impossible for such a sudden spill of broken equipment

    @cz samsung claims that the matter was reported to technicians and some news is the fastest next week
  • Level 9  
    Did everyone who has this problem have internet equipment connected?
  • Level 11  
    Rather yes. I had. Such equipment without netflix services, youtube is a neuter.
  • Level 2  
    Hello. I had a problem on June 17, 2020. late in the evening. Equipment connected to the Internet via Wi-Fi. No voice control from the TV level, no sound from the speakers, constantly repetitive sound (like searching a disc) from around the drive. After unplugging the drive, the same alternating display of "load" and "no disc" appears on the display.
  • Level 2  
    Someone may have tried to upload the 2017 updates again?
  • Level 2  
    There is no way to do anything from the equipment itself ...
  • Level 2  
    Hello, the same problem appeared in my cinema yesterday afternoon. It worked normally, and after an hour the circuses began
  • Level 2  
    Welcome to me the same problem from 17/06/2020 evening. HT-J5500 I wonder if Samsung will solve this problem.
  • Level 2  
    Przemuss159 wrote:
    Welcome to me the same problem from 17/06/2020 evening. HT-J5500 I wonder if Samsung will solve this problem.


    I have the same model, I wrote personally with Samsung. They ordered to check the forum next week, there should be a solution there, because the technical department knows about it.
  • Level 9  
    I see that the problem is "global" so samsung must do something about it. I did not write anything to the manufacturer but I count on colleagues here who did it and let me know how Samsung will present a way to solve the problem.
  • Level 2  
    I will check every day because I am irritated by the sound from the TV speakers instead of the cinema
  • Level 10  
    But eggs. I have the same problem. Yesterday was ok today as you have symptoms. I have J4550 permanently connected to the internet.
  • Level 2  
    exactly the same problem, 19/06/2020 everything ok, today 21/06 is like everyone else, no use. It looks like a deliberately stitched bug, but they forgot to turn on the random option ;) and he became active on the same day ...
  • Level 1  
    Hello,

    I have the same problem. It appeared on 17.06.2020. in the evening. Equipment connected to the Internet via Wi-Fi. No sound control etc.

    greetings
  • System Administrator
    On the Samsung forums write that the player could download corrupt firmware. If this is true, unfortunately bone programming would be waiting for users, because I do not know if I will download the right software again.
  • Level 2  
    Is it possible to do it yourself? Will you need to visit the site?
  • System Administrator
    From what I see, Samsung engineers are working on it, but unfortunately the experience of electronics shows that uploading the wrong firmware or interrupting the firmware upload ends with the fact that the device is unable to download the new one - the correct version or go back to the factory settings and the memory must be programmed special programmers on the site. A rescue can be USB upgrade, if the device recognizes the USB stick at all during this endless reset loop. Maybe you can save Blue Ray players that have USB, but home theaters may not have ... I will try to look for a diagram and see what's inside.
  • Level 10  
    The update via USB is rather off because the reset loop is too short. Someone has already tried to upload the 2017 firmware available on the Samsung website but without success. I am curious if there is anyone in the world who has not had such a system connected to the Internet and continues to work?