Hello I have a problem with the Samsung HT-J4500 cinema. Connected to Samsung TV via HDMI and optical cable. Over two years worked without a problem. Now it's crazy. Does not read CDs and DVDs. In BD \ DVD mode it sounds as if it would like to read the disc (even if it is not there), the display alternates LOAD and NO DISC. The player's menu jumps briefly on the TV and then disappears (no signal - tv logo) and so alternately. After pressing the button, the disc tray extends for a maximum of 3 sec and closes by itself. It looks like everything has been reset or could not start. In D.IN mode (picture and sound from tv) the picture jumps, but sound only from tv speakers. There is no sound in FM radio mode. The display shows the frequency and text from rds. It's the same without the wires connected. I tried resetting the settings. No change.
Today it happened to me in my less than 3 years old HT-J5500. The device behaves as if it has been restarted constantly. No sound, the picture disappears after a second. When the disc tray is ejected, it slides itself after a while. silas1 let me know how you can find a solution to this problem.
It's the same with my home cinema today. Turns on and off over and over again, no sound, I thought it would help to disconnect the drive because you could hear continuous grinding in the drive. The problem is strange, suddenly today several of the same cases ? I have a cinema about 5 years.
For me, unfortunately, home cinema still had internet access the worst thing is that I've lost my warranty, I was wondering if it was not the fault of some short circuit caused by storms, but I see that this problem occurs more often, does anyone know or is there any possibility of uploading the software yourself? On the manufacturer's website there is information only about the possibility of updating the software via a pendrive, but it can not be carried out because I can not enter the home theater settings because it is restarting all the time, does anyone have any solution?
What has been done here, maybe samsung will help if the problem appeared the same for everyone at the same time. I had my cinema connected to the Internet but I can't check anything because it keeps resetting ...
Added after 2 [hours] 13 [minutes]:
I have reported the problem and Samsung is working on it. The problem is all over the world and at the same time.
Hello. I had a problem on June 17, 2020. late in the evening. Equipment connected to the Internet via Wi-Fi. No voice control from the TV level, no sound from the speakers, constantly repetitive sound (like searching a disc) from around the drive. After unplugging the drive, the same alternating display of "load" and "no disc" appears on the display.
I see that the problem is "global" so samsung must do something about it. I did not write anything to the manufacturer but I count on colleagues here who did it and let me know how Samsung will present a way to solve the problem.
exactly the same problem, 19/06/2020 everything ok, today 21/06 is like everyone else, no use. It looks like a deliberately stitched bug, but they forgot to turn on the random option and he became active on the same day ...
On the Samsung forums write that the player could download corrupt firmware. If this is true, unfortunately bone programming would be waiting for users, because I do not know if I will download the right software again.
From what I see, Samsung engineers are working on it, but unfortunately the experience of electronics shows that uploading the wrong firmware or interrupting the firmware upload ends with the fact that the device is unable to download the new one - the correct version or go back to the factory settings and the memory must be programmed special programmers on the site. A rescue can be USB upgrade, if the device recognizes the USB stick at all during this endless reset loop. Maybe you can save Blue Ray players that have USB, but home theaters may not have ... I will try to look for a diagram and see what's inside.
The update via USB is rather off because the reset loop is too short. Someone has already tried to upload the 2017 firmware available on the Samsung website but without success. I am curious if there is anyone in the world who has not had such a system connected to the Internet and continues to work?