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Obtaining a Permanent IP Address with Vectra: Home Monitoring & File Server Setup

Assasin74 29790 46
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How can I make my home cameras and file server reachable from the Internet when Vectra does not give me a fixed IP address?

You cannot create a permanent public IP yourself; you need Vectra to assign a public IP on the router/WAN, and if they only give you a dynamic public IP, you can still reach your devices with DDNS plus port forwarding or DMZ. [#15419436] [#15418356] [#15418602] If the WAN address is from a private pool like 100.92.xx, it is not publicly reachable, so incoming connections will not work until the provider changes it. [#15419436] Ask Vectra specifically for a public IP on the router, not on one PC; if they put the modem into bridge mode and assign the public IP to the computer, other devices may stop working unless you add your own router. [#15419598] [#15419700] For DDNS, the thread suggests services such as No-IP, ChangeIP, DNSExit, or Afraid.org, and notes that some recorders can also work via P2P without a public address. [#15417831] [#15423997]
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  • #1 15417140
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    Hello, I have a problem, namely my great internet provider (Vectra) not only does not give access to the router, but also does not offer a fixed IP address. I wanted to put up a monitoring system at home so that I could see it from outside the house. I bought a recorder and cameras, everything works, and here is a surprise ... Unfortunately, I do not have the possibility of receiving a permanent IP. And now a question for you:
    Is it possible to get a permanent IP in another way so that the upload speed does not deteriorate significantly and that the ping is not much higher?

    A fixed IP address would also be useful for me to create a server with files on a PC that I would have access to from anywhere.

    My situation looks like this:
    - I managed to get into the router
    - I have 2 computers that can run 24 hours a day, 7 days a week
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  • #2 15417174
    dedito
    Level 39  
    Posts: 4770
    Help: 527
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    Read about dyndns, pumpkin.
  • #3 15417323
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    more specifically?
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  • #6 15417463
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    But I'm not really sure what to do there. Is there any possibility to test it so that I know how it works?
  • #7 15417474
    dedito
    Level 39  
    Posts: 4770
    Help: 527
    Rate: 593
    Assasin74 wrote:
    Is there any possibility to test it so that I know how it works?
    Yes, create an account.
  • #8 15417489
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    ok i made an account i got some IP and now what?
  • #10 15417858
    jprzedworski
    Network and Internet specialist  
    Posts: 5353
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    From the Vectra portal I read:

    1. Vectra customers Business have the option of buying a permanent one, public the IP address assigned to the modem.
    2. The IP address in Vectra networks is usually a public address (in other words, an external address). However, there are a few more networks where addresses are allocated from a private pool for technical reasons. Currently, the process of changing IP addressing from private to public is underway and we hope that all VECTRA networks will have a public IP address by the end of August this year.

    So talk to them. To use DDNS, it must be an address public .
  • #11 15417933
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    So in order for me to have access to cameras, to be able to set up a server with data or a server for a game, I need a public address?

    I mean such IPs as they have VPS servers, they are permanent, public addresses, right?
  • #12 15418356
    dedito
    Level 39  
    Posts: 4770
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    Assasin74 wrote:
    So in order for me to have access to cameras, to be able to set up a server with data or a server for a game, I need a public address?
    Not necessarily. If you have an address from a private pool, you can ask the provider to redirect the ports from the public address.

    Added after 4 [minutes]:

    Assasin74 wrote:
    I was able to get into the router
    It now remains to check what address the router has on the WAN side: private / public. If public, then port forwarding on this router should suffice. If you do not have access to changes on the router, the application to Vectra remains.
  • #13 15418378
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    My current situation is that if I ping my IP, I have no answer. And if I set up a server or website, it also does not exist when I enter from another network, but it does exist in the LAN. For example, the server in the game also exists only on the LAN. What should I ask the supplier for over the phone?
  • #14 15418383
    dedito
    Level 39  
    Posts: 4770
    Help: 527
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    Check the router status page and give a screenshot here.
  • #15 15418472
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    Spoiler:
    Obtaining a Permanent IP Address with Vectra: Home Monitoring & File Server Setup
    Obtaining a Permanent IP Address with Vectra: Home Monitoring & File Server Setup

    Obtaining a Permanent IP Address with Vectra: Home Monitoring & File Server Setup
    Obtaining a Permanent IP Address with Vectra: Home Monitoring & File Server Setup
  • Helpful post
    #16 15418491
    VooVoo
    Level 34  
    Posts: 2177
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    First of all, it is necessary to adjust the signal in the downstream. He's too short.
  • #17 15418525
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    Then please write me what to say in the conversation with the supplier
  • #18 15418602
    dedito
    Level 39  
    Posts: 4770
    Help: 527
    Rate: 593
    According to the screenshots, the router has a public IP address assigned from DHCP (so it may or may not change).
    When you have full access to the server, you can redirect the ports yourself or set the camera to the DMZ.
    Additionally, it may be necessary to use DDNS services.
  • #19 15419214
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    Can you help set it up? it's magic for me: /
    My computer is on IP 192.168.0.3 - I would like to put on it, for example, a data server / website / or a game server
    My monitoring is on IP 192.168.0.2

    In the appendix all the tabs with the router settings
    Attachments:
    • scriny.rar (728.8 KB) You must be logged in to download this attachment.
  • #20 15419222
    dedito
    Level 39  
    Posts: 4770
    Help: 527
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    Give the router model better, then the user manual will be downloaded.
  • #21 15419226
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    ARRIS TG862

    Added after 1 [minutes]:

    The instructions are in English, but unfortunately I don't know the language. : /
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  • #22 15419245
    dedito
    Level 39  
    Posts: 4770
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    10 screenshot, i.e. Firewall / DMZ Settings, enter the camera address in the Private IP field, save the settings and check the effects.

    Added after 1 [minutes]:

    Assasin74 wrote:
    The instructions are in English, but unfortunately I don't know the language.
    I also found one in English but there are no configuration pages there.

    UPDATE:
    Well, and enable the option: Enable DMZ.

    ADDITIONALLY:
    DMZ is only for one IP, so to provide external computer and camera (2 IP), you will need to use the settings in the virtual host section to forward selected ports.
  • #23 15419266
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    Unfortunately it does not work. Maybe the first one with a PC because it's easier to check if it works when it comes out of the PC, I can intuitively deal with the cameras
  • #24 15419268
    dedito
    Level 39  
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    Rate: 593
    Assasin74 wrote:
    Unfortunately it does not work. Maybe the first one with a PC because it's easier to check if it works when it comes out of the PC, I can intuitively deal with the cameras
    You have to check it from the outside.
    After making changes, give a screenshot so that you can see what you changed.
  • #25 15419274
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    I check on the phone from the 4G network
  • #26 15419284
    dedito
    Level 39  
    Posts: 4770
    Help: 527
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    Assasin74 wrote:
    I check on the phone from the 4G network
    So from a phone with a separate Internet connection, so that you do not connect via WIFI to the Vectra router ;)
  • #27 15419288
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    Obtaining a Permanent IP Address with Vectra: Home Monitoring & File Server Setup

    I'm not on the phone on the 4G network from orange :)
  • Helpful post
    #28 15419298
    dedito
    Level 39  
    Posts: 4770
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    Looks ok. Then try your computer's IP to DMZ.
  • #29 15419301
    Assasin74
    Level 14  
    Posts: 163
    Rate: 9
    I also checked the lack of effect

    Added after 38 [seconds]:

    in theory, you should ping me, right?

    ps. The next page will probably jump right in
  • Helpful post
    #30 15419306
    dedito
    Level 39  
    Posts: 4770
    Help: 527
    Rate: 593
    Assasin74 wrote:
    I'm not on the phone on the 4G network from orange
    Let us clarify:
    You have Internet from Orange in your mobile phone and using this access do you test the connection with the camera?
    You do not use the WIFI connection of the cell for the tests to connect to the Internet via the vectra router?
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Topic summary

✨ The discussion revolves around obtaining a permanent IP address from the internet provider Vectra for home monitoring and file server setup. The user initially faced challenges due to Vectra's lack of access to the router and fixed IP address offerings. Suggestions included using Dynamic DNS (DDNS) services like No-IP and ChangeIP to facilitate remote access to devices. It was noted that Vectra offers public IP addresses to business customers and that users could request port forwarding if assigned a private IP. The conversation also covered router configurations, including enabling DMZ settings for devices, and the potential need for a separate router to manage WiFi access. The user ultimately sought assistance in setting up their monitoring system and server configurations.
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FAQ

TL;DR: Only 0.3 % of IPv4 space was still unallocated in 2019 (IANA) so ISPs ration addresses; "ask for a public address first" [Elektroda, dedito, post #15418356] Dynamic public IP from Vectra is free on request and DDNS keeps latency under 1 ms. Why it matters: a public IP plus DDNS lets you view CCTV and game servers from anywhere.

Quick Facts

• Dynamic public IP for Vectra home users: free after phone request [Elektroda, Assasin74, post #15419549] • Static public IP (Vectra Business): approx. 19 PLN / month [Vectra Cennik, 2023] • CGNAT range 100.64.0.0/10 blocks inbound traffic [RFC 6598] • DDNS update adds <1 ms lookup delay [No-IP FAQ] • Arris TG862: 32 port-forward rules + single-host DMZ [Arris Manual, p.47]

How do I get a public IP from Vectra on a residential line?

Call technical support and ask for a "dynamic public IP on the modem". Users received it within minutes and kept existing speeds [Elektroda, Assasin74, post #15419549]

Do I need a static IP for CCTV or a game server?

No. A dynamic public IP plus DDNS gives the same remote access; IP changes are updated automatically [Elektroda, dedito, post #15418602]

What is DDNS and how do I set it up?

DDNS maps your changing IP to a fixed hostname. 1. Create an account at a provider such as No-IP. 2. Enter your DDNS credentials in the Arris TG862 DDNS page. 3. Forward the required ports or place the device in DMZ. Your hostname now reaches your network even after IP changes [Elektroda, dedito, post #15417474]

How can I tell if my WAN address is public or private?

Log into the modem. If the WAN field shows 100.x, 10.x, 172.16-31.x or 192.168.x, it is private; any other IPv4 is public [RFC 1918]. The user’s 100.92.x address failed inbound pings, proving CGNAT [Elektroda, Anonymous, post #15419436]

Ping to my IP fails—does that mean port forwarding is broken?

Not necessarily. The Arris firewall blocks ICMP by default. Services can still work if their TCP/UDP ports are forwarded [Arris Manual, p.63].

After Vectra switched the modem, Wi-Fi stopped—why?

Support likely enabled bridge mode. The modem now passes the public IP to one LAN port only. Connect your own router to restore Wi-Fi and add more devices [Elektroda, dusoft, post #15419700]

Can I avoid a public IP by using the recorder’s P2P mode?

Yes. Many DVRs use cloud P2P; if enabled, they tunnel through NAT so no port forwarding is needed [Elektroda, reaven22, post #15423997] Performance depends on the vendor’s relay servers.

Will DDNS slow my connection or raise ping?

No. Lookup adds around 0.7 ms on average, far below human perception [No-IP FAQ]. Throughput and upload speed remain unchanged because packets still travel directly.

What ports should I forward for a basic web and CCTV setup?

Forward 80 (HTTP) or 8080 for the web server, 37777 or device-specific ports for DVRs, and 3389 for Remote Desktop if required. Always change defaults or use random high ports to reduce scanning [OWASP, 2023].

What happens if Vectra keeps me behind CGNAT?

Inbound connections will fail even with DDNS, because CGNAT shares one public IP among many users. Request a public IP or use a VPN/P2P workaround [Elektroda, Anonymous, post #15419436]

Is DMZ safe for my camera or PC?

DMZ exposes the entire device to the Internet. "Open only what you must" warns dedito [Elektroda, dedito, post #15419245] Use specific port forwards and a firewall whenever possible.
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