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Siemens EQ5 Coffee Machine Issue: 'Empty the Condensate Container' Message Despite Empty Tray

kovalski2 30363 18
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Why does a Siemens EQ5 show “empty the condensate container” even though the drip tray is empty, and how can I fix it?

The warning is usually caused by the condensate/drip-tray sensor, not by the actual amount of water in the tray, so clean and dry the drip tray, its chamber, and the sensor area thoroughly [#16044833][#16225697] On these EQ5 models the tray is checked by a capacitive sensor, so even moisture or residue on the walls can make the machine think the tray is full [#16225697] If the message still appears after cleaning, the condensation sensor itself may be dirty or faulty [#17202335] One user fixed the issue by removing the sensor and cleaning its tracks, after which the machine worked again [#17202495]
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  • #1 16041923
    kovalski2
    Level 11  
    Posts: 21
    Rate: 6
    I’m having a problem with my Siemens EQ5 coffee machine. When I switch it on, a message appears saying: ‘Empty the drip tray’. Of course, the drip tray is empty. I can’t do anything (i.e. make coffee or froth milk). Does anyone know how to fix this?
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  • #2 16044833
    rychomuch
    Level 29  
    Posts: 973
    Help: 142
    Rate: 692
    Hello.
    Wipe the chamber as well as the drip tray with a paper towel.
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  • #3 16047412
    kovalski2
    Level 11  
    Posts: 21
    Rate: 6
    Everything wiped clean and dry. Just turn it on and the message appears after about 5 seconds as "ready". Does it have a humidity sensor or something?
  • #4 16070024
    luigiano
    Level 11  
    Posts: 27
    Help: 3
    Rate: 18
    There should be a blue float on the tray, it has a tab that depresses the microswitch (probably) when full. Try inserting the tray without the float, perhaps the microswitch is stuck or is already broken (closes the circuit all the time)
  • #5 16207420
    bosman116
    Level 19  
    Posts: 337
    Help: 24
    Rate: 154
    Please provide the exact model from the nameplate.
  • #6 16225697
    axdm56
    Level 12  
    Posts: 29
    Help: 1
    Rate: 35
    luigiano wrote:
    There should be a blue float on the tray, it has a tab that depresses the microswitch (probably) when full. Try inserting the tray without the float, perhaps the microswitch is stuck or is already broken (closes the circuit all the time)


    The blue float does not press any microswitches. The protruding element of the front cover in the tray is used for this (the one that can be pulled out by sliding up)

    And the machine has a capacitive sensor that checks the filling of the drip tray. It is enough to actually have dry and clean trays and a wall where this sensor is attached.
  • #7 16225871
    bosman116
    Level 19  
    Posts: 337
    Help: 24
    Rate: 154
    Not all EQ5 models have a sensor, specify the model from the nameplate.
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  • #8 16226192
    axdm56
    Level 12  
    Posts: 29
    Help: 1
    Rate: 35
    bosman116 wrote:
    Not all EQ5 models have a sensor, specify the model from the nameplate.


    Not all, as a rule, models with crossovers/multi-way valves have such a sensor.

    Without E-Nr. none of us is able to be fully convinced, after all, such information is in the Quickfiner.
  • #9 17198827
    borusss
    Level 10  
    Posts: 10
    Rate: 22
    Gentlemen, I have the same problem, the EQ.5 coffee machine model TE506209RW / 10. Keeps saying please drain the condensate. The tray was washed like new, the walls inside washed and still the same. What's up?
  • #10 17202319
    bosman116
    Level 19  
    Posts: 337
    Help: 24
    Rate: 154
    When you remove the condensate container, the message changes to what?
  • #11 17202335
    borusss
    Level 10  
    Posts: 10
    Rate: 22
    I already managed, the problem was in the condensation sensor.
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  • #12 17202337
    bosman116
    Level 19  
    Posts: 337
    Help: 24
    Rate: 154
    What problem? exchange and after? drunk? How can you give a little more details for other users.
  • #13 17202495
    borusss
    Level 10  
    Posts: 10
    Rate: 22
    I unglued the sensor, cleaned the tracks and it's ok.
  • #14 18348880
    mikomission
    Level 10  
    Posts: 6
    Rate: 20
    I have a very similar Siemens EQ6 p. 100.
    The espresso machine is new. Asks me to empty the drip tray - too often. Sometimes after 2-4 coffees!
    The drip tray is 1/5 full.
    It shouldn't be like that.....
  • #15 18349726
    nioop

    Home appliances specialist  
    Posts: 3359
    Help: 503
    Rate: 3329
    mikomission wrote:
    I have a very similar Siemens EQ6 p. 100.
    The espresso machine is new. Asks me to empty the drip tray - too often. Sometimes after 2-4 coffees!
    The drip tray is 1/5 full.
    It shouldn't be like that.....


    Tray clean? There is a capacitive sensor and if there is any sediment on the walls, it reads it as an overflowing tray
    Company Account:
    Kawa i Naprawa - Serwis AGD
    Powstańców Śląskich 63, Warszawa, 01-355 | Company Website: https://www.kawainaprawa.eu
  • #16 18972983
    andziax
    Level 2  
    Posts: 4
    Rate: 3
    And what if the eq 6 s 100 coffee machine does not pop up at all, empty the condensate container? Tray full A no message. After removing the drip tray, the message please insert the drip tray is displayed. The express is a week old. At the beginning, every 2 days a message about the overflowing container for condensate was displayed
  • #17 18973038
    ssss
    Level 38  
    Posts: 3366
    Help: 469
    Rate: 1787
    Put it back under warranty
  • #18 18973057
    andziax
    Level 2  
    Posts: 4
    Rate: 3
    Well, of course you can, but I thought that since it was displayed so far, it's enough to feel something or I don't know.
    Other messages display correctly
  • #19 21844346
    azala
    Level 16  
    Posts: 444
    Rate: 84
    >>17202495
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Topic summary

✨ The Siemens EQ5 coffee machine displays an 'Empty the Condensate Container' message despite the drip tray being empty. Users suggest cleaning the chamber and drip tray thoroughly, checking for a blue float that may be stuck or malfunctioning, and ensuring the capacitive sensor is free of debris. Some users report that the issue may stem from a faulty condensation sensor, which can be resolved by cleaning or replacing it. The discussion highlights the importance of model specifications, as not all EQ5 models have the same sensor configurations.
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