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Samsung Galaxy Grand Prime: Internet Issues with Orange, Previously Used with T-Mobile

damian1320 3825 9
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 16257477
    damian1320
    Level 9  
    Hello, I have a problem with the samsung galaxy grand prime. The internet with orange doesn't work for me, and it works fine on another phone. I will add that I bought a used phone and it was probably from
    t-mobile. Help me because I don't know what to do or where to go.
    Thank you in advance for your help
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  • #2 16257493
    raptowny13

    Level 18  
    The phone has no simlock? Turn on data roaming. How to enable data transmission, do you rather know?
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  • #3 16257561
    cxzcxz123
    Level 32  
    Do you have any configuration settings after inserting a new SIM card?
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  • #4 16257767
    damian1320
    Level 9  
    raptowny13 wrote:
    The phone has no simlock? Turn on data roaming. How to enable data transmission, do you rather know?

    I don't know if it has a simlock, how can you check it. I also tried with data roaming enabled

    Added after 2 [minutes]:

    cxzcxz123 wrote:
    Do you have any configuration settings after inserting a new SIM card?

    came, but it didn't help
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  • #5 16257799
    raptowny13

    Level 18  
    If you have inserted a sim card and the phone logs into the network, there is no simlock. Did you reset your phone?
  • #7 16257852
    damian1320
    Level 9  
    raptowny13 wrote:
    If you have inserted a sim card and the phone logs into the network, there is no simlock. Did you reset your phone?

    I have this phone for about half a year but from Saturday I have internet, maybe the simlock has not been completely removed ??
  • #8 16257858
    raptowny13

    Level 18  
    There is no such possibility, if you had a simlock, the phone would not log into the network. Factory reset your phone.
  • #9 16257861
    damian1320
    Level 9  
    Dominik.F wrote:
    Try http://ustaw.orange.pl/

    I tried, but the sms with the configuration did not reach me, I also manually configured it, but to no avail
    Added after 1 [minutes]:
    raptowny13 wrote:
    There is no such possibility, if you had a simlock, the phone would not log into the network. Factory reset your phone.

    I will download everything from the phone in a moment and try to reset
    Added after 44 [minutes]:
    After resetting the phone, continue to do the same, the internet will appear for a moment and soon dies. Will it give a hard reset ??

    Could it be the fault of poor coverage on this phone
  • #10 16263112
    mazi292
    Level 16  
    And if you have data transmission enabled, it writes something ?? 3G, H next to coverage ??

    I bet on the internet settings, but if you did and it did nothing, if you feel up to it, upload a new soft odine may help
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Topic summary

The user is experiencing internet connectivity issues with a Samsung Galaxy Grand Prime while using an Orange SIM card, despite the SIM working on another device. The phone was previously used with T-Mobile, and the user is uncertain if it has a SIM lock. Suggestions from other users include checking for SIM lock status, enabling data roaming, and ensuring proper configuration settings for the new SIM. The user attempted a factory reset and manual configuration but continues to face intermittent connectivity. There are concerns about potential poor network coverage affecting the device's performance.
Summary generated by the language model.
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