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Samsung Galaxy Grand Prime: Internet Issues with Orange, Previously Used with T-Mobile

damian1320 4443 9
Best answers LABEL_AI_GENERATED

How can I fix mobile internet on a Samsung Galaxy Grand Prime that was previously used with T-Mobile and does not work with Orange?

Check the Orange internet/APN configuration, and make sure mobile data and data roaming are enabled; if the phone logs into the network, it is not simlocked. [#16257836] [#16257493] [#16257799] If the internet only works briefly after a reset and then stops, try a factory reset and verify whether the phone shows 3G or H next to the signal bars when data is on. [#16257858] [#16263112] If the settings are correct but it still fails, flashing a fresh firmware with Odin may help. [#16263112]
AI summary based on the discussion. May contain errors.
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  • #1 16257477
    damian1320
    Level 9  
    Posts: 57
    Rate: 4
    Hello, I have a problem with the samsung galaxy grand prime. The internet with orange doesn't work for me, and it works fine on another phone. I will add that I bought a used phone and it was probably from
    t-mobile. Help me because I don't know what to do or where to go.
    Thank you in advance for your help
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  • #2 16257493
    raptowny13

    Level 18  
    Posts: 261
    Help: 22
    Rate: 50
    The phone has no simlock? Turn on data roaming. How to enable data transmission, do you rather know?
    Company Account:
    ASPOL
    Świątniki 61, Pabianice, 95-200
  • #3 16257561
    cxzcxz123
    Level 32  
    Posts: 2311
    Help: 140
    Rate: 284
    Do you have any configuration settings after inserting a new SIM card?
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  • #4 16257767
    damian1320
    Level 9  
    Posts: 57
    Rate: 4
    raptowny13 wrote:
    The phone has no simlock? Turn on data roaming. How to enable data transmission, do you rather know?

    I don't know if it has a simlock, how can you check it. I also tried with data roaming enabled

    Added after 2 [minutes]:

    cxzcxz123 wrote:
    Do you have any configuration settings after inserting a new SIM card?

    came, but it didn't help
  • #5 16257799
    raptowny13

    Level 18  
    Posts: 261
    Help: 22
    Rate: 50
    If you have inserted a sim card and the phone logs into the network, there is no simlock. Did you reset your phone?
    Company Account:
    ASPOL
    Świątniki 61, Pabianice, 95-200
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  • #7 16257852
    damian1320
    Level 9  
    Posts: 57
    Rate: 4
    raptowny13 wrote:
    If you have inserted a sim card and the phone logs into the network, there is no simlock. Did you reset your phone?

    I have this phone for about half a year but from Saturday I have internet, maybe the simlock has not been completely removed ??
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  • #8 16257858
    raptowny13

    Level 18  
    Posts: 261
    Help: 22
    Rate: 50
    There is no such possibility, if you had a simlock, the phone would not log into the network. Factory reset your phone.
    Company Account:
    ASPOL
    Świątniki 61, Pabianice, 95-200

  • Factory reset fails; intermittent internet may indicate poor coverage

    #9 16257861
    damian1320
    Level 9  
    Posts: 57
    Rate: 4
    Dominik.F wrote:
    Try http://ustaw.orange.pl/

    I tried, but the sms with the configuration did not reach me, I also manually configured it, but to no avail
    Added after 1 [minutes]:
    raptowny13 wrote:
    There is no such possibility, if you had a simlock, the phone would not log into the network. Factory reset your phone.

    I will download everything from the phone in a moment and try to reset
    Added after 44 [minutes]:
    After resetting the phone, continue to do the same, the internet will appear for a moment and soon dies. Will it give a hard reset ??

    Could it be the fault of poor coverage on this phone
  • #10 16263112
    mazi292
    Level 17  
    Posts: 327
    Help: 8
    Rate: 14
    And if you have data transmission enabled, it writes something ?? 3G, H next to coverage ??

    I bet on the internet settings, but if you did and it did nothing, if you feel up to it, upload a new soft odine may help
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Topic summary

LABEL_AI_GENERATED
The user is experiencing internet connectivity issues with a Samsung Galaxy Grand Prime while using an Orange SIM card, despite the SIM working on another device. The phone was previously used with T-Mobile, and the user is uncertain if it has a SIM lock. Suggestions from other users include checking for SIM lock status, enabling data roaming, and ensuring proper configuration settings for the new SIM. The user attempted a factory reset and manual configuration but continues to face intermittent connectivity. There are concerns about potential poor network coverage affecting the device's performance.
AI summary based on the discussion. May contain errors.
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