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W10 - "We can not log in to your account" - no access to files

Korsarz1975 14454 7
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  • #1 16266694
    Korsarz1975
    Level 7  
    Hey. From day to day, a message like in the picture started appearing from nothing after turning on the computer:
    W10 - "We can not log in to your account" - no access to files
    After clicking the logout button, I log out of the account and can try to log in again, but it's always the same. As I give up, I can use a computer but I do not have access to all my files.

    I combined myself and so:
    I can not restore the system because I do not have access to it.
    I found on the internet to execute such commands on the command line:
    dism / online / cleanup-image / restorehealth
    sfc / scannow

    The result in the screenshot below:
    W10 - "We can not log in to your account" - no access to files
    Of course, it did not help, the message pops up all the time.

    I have one administrator account on my computer. Windows 10 was updated from Windows 7 and I did not set up any Microsoft account. The system is legal, of course. I'm writing this because I found some advice on the Microsoft account on the internet but I have no idea what it is. I did not have such an account.
    I am asking for help, I urgently need access to my files.
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  • #2 16266739
    Vytautas_YT
    Level 30  
    By C: \ Users you are not able to get to the files of a given user?
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  • #3 16266746
    Korsarz1975
    Level 7  
    Where should I enter it? I do not have my computer at all, or any files on my desktop other than shortcuts.
  • #4 16266756
    Vytautas_YT
    Level 30  
    Press the Win (Windows logo) + r keyboard. In the window that pops up, enter C: \ Users and enter enter.
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  • #5 16267991
    Korsarz1975
    Level 7  
    Through C: \ Users, I can get to files. Thanks.
    But how to fix this problem? Any idea?
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  • #6 16270681
    Hackmsr
    Level 23  
    Try to scan the MBAM and ADWCleaner computer.
  • #7 16271097
    Vytautas_YT
    Level 30  
    Have not you updated the system recently (before this problem)? Because there is already one identical case with this login. Is it the next Wt10 patch, how about DHCP?
  • #8 16273108
    xSzwagier
    Level 22  
    Check for updates in Windows Update. It helped me some time ago ...

Topic summary

The discussion revolves around a Windows 10 user encountering a persistent login error stating, "We cannot log in to your account," which prevents access to personal files. The user attempted system restoration and executed command line commands (dism /online /cleanup-image /restorehealth and sfc /scannow) without success. They later discovered they could access files through C:Users. Participants suggested scanning the system with Malwarebytes Anti-Malware (MBAM) and ADWCleaner, checking for recent system updates, and verifying Windows Update for potential fixes, as similar issues have been reported following updates.
Summary generated by the language model.
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