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Win 10 64bit - The start menu, taskbar and photos are not working.

mr_obornik 7530 7
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  • #1 16418072
    mr_obornik
    Level 8  
    Hello. I have problem with my computer. I am using 64-bit Win 10. After the last virus removal, some of my computer's functions began to fail. I tried to solve the problem myself using sfc / scannow, Powershell commands, I used a Windows tool to diagnose problems (I have no idea what is called, but they were activated in the menu after resetting with the left shift pressed.) An error occurred.) Closing and opening the process explorer.exe. There will be several of them, so let me point them out:
    1. Partially, the taskbar does not work. All icons work, you can pin them, but there is no option to click on them.
    2. The Start Menu button does not work, but in this case I can click PPM, which displays a list of basic things (programs and functions, system, CMD, the ability to turn off, etc.)
    3. The taskbar search tool does not work completely. The task view and store function without any reservations.
    4. Pictures do not work. A black screen pops up, which after a while changes into a mistake: "The application has not been started".
    5. The strap does not hide in full screen mode on YT.
    6. The Date and Time, Internet menu, volume change and Notifications on the right also do not work. The clock shows the right time, but you can not turn on the date change menu.
    7. Groove Music does not work.
    Thank you in advance and best regards.
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  • #2 16418095
    Kolobos
    IT specialist
    Did you try to restore the system?
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  • #3 16418097
    sylweksylwina
    Moderator of Computers service
    I was struggling with a similar case and nothing helped. You can create a new account, if it does not help, make a copy of the data and use "restore the computer to its initial state".
    You can still wait for the statements of others, maybe they have discovered a way to repair these basic functions like the start bar. Unfortunately, windows 10 can have humors.
  • #4 16418098
    Anonymous
    Anonymous  
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  • #5 16418132
    mr_obornik
    Level 8  
    Restoring nothing has changed, and when you try to create a new account is a gray screen for a while, which disappears after a while. I can not create a new account.
  • #6 16418146
    Kolobos
    IT specialist
    Run the cmd window with administrative rights and there:
    net user / add new account password
    net localgroup Administrators new account / add

    Once done, log in to the new account with a password.
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  • #7 16418161
    mr_obornik
    Level 8  
    Even Win + x does not work on the new account. The rest unchanged.
  • #8 16432214
    mr_obornik
    Level 8  
    Unfortunately, it was only the format of the system partition and the reinstallation of the system that helped.

Topic summary

The user is experiencing issues with Windows 10 64-bit after a virus removal, specifically with the Start Menu, taskbar, and photo viewing functionalities. Attempts to resolve the problems included running system file checker (sfc /scannow), using PowerShell commands, and accessing Windows diagnostic tools, but these did not yield results. Suggestions from other users included restoring the system, creating a new user account, and reinstalling Windows. However, the user faced difficulties creating a new account and ultimately found that formatting the system partition and reinstalling the OS was the only effective solution.
Summary generated by the language model.
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