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[Windows 10] - We can not log in to your account - a window appears

radd91 13305 8
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Treść została przetłumaczona polish » english Zobacz oryginalną wersję tematu
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  • #1 16261527
    radd91
    Level 11  
    Hey,

    My friend has a problem, that after turning on the laptop and logging in, a desktop appears with a window with the following message: "We can not log in to your account". It has the option to "reject" and "log out". The option Log out will return to the login screen (of course, the second login does not give anything). The reject option causes the window to disappear, however the user is logged in as temporary.

    I tried these solutions: link

    But they did not bring any results. Internet connection is checked, definitely ok.
    I am asking for help and greetings :)
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  • #2 16261573
    Vytautas_YT
    Level 30  
    So logs into the system through a Microsoft account? (not as a local user)
    If so, try (using the same login details) to log in to the Microsoft account via the following website: https://login.live.com
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  • #3 16261587
    radd91
    Level 11  
    bzyniu28 wrote:
    So logs into the system through a Microsoft account? (not as a local user)
    If so, try (using the same login details) to log in to the Microsoft account via the following website: https://login.live.com


    Yes, by Microsoft account.
    She easily logged in to the page you gave. What's next?
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  • #4 16261596
    Vytautas_YT
    Level 30  
    After logging in through the website, did not receive any message about blocking or suspending your account?
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  • #5 16261621
    radd91
    Level 11  
    bzyniu28 wrote:
    After logging in through the website, did not receive any message about blocking or suspending your account?


    If I noticed something like that, I would certainly write about it here. The page opens completely normally, no messages about blocking, etc. are displayed.
  • #6 16263487
    Vytautas_YT
    Level 30  
    Are you able to determine if the problem appeared after the update or other system operation?
  • #7 16263778
    mb3
    Level 18  
    If you log in to a temporary account, try restoring to a point from a few days ago.
  • #8 16263799
    dzimen11
    Level 11  
    If it does not help what the above users wrote, I advise you to reinstall the system and the option to provide a Microsoft account is simply omit. For several months, many users have a problem with logging in to the computer through a Microsoft account.
  • #9 16263803
    Vytautas_YT
    Level 30  
    Or set up a local account now and use it.
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Topic summary

A user is experiencing a login issue on a Windows 10 laptop, receiving a message stating "We can not log in to your account" after attempting to log in with a Microsoft account. The user can access their Microsoft account via the web without issues, indicating no account suspension. Suggestions from the forum include checking for recent updates that may have caused the problem, restoring the system to a previous point, or creating a local account as a workaround. If these solutions fail, a complete system reinstallation is recommended, omitting the Microsoft account option.
Summary generated by the language model.
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